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January 2024 by Bill H.
Been a member for 20 years with a credit card. Every year upon renewal received a $10 credit until the card was transferred to Capital One. My wife called 2 months ago and was told it was no longer done, but as a it would be done 1 time. She called today to see it was not done and she was told there is no record. The customer service rep just plain lied. He just wanted to get her off the phone. There is no recourse as BJ's customer service is thousand of miles off shore. All we can do is tell you and let them know they lost a one time loyal customer
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January 2024 by Saturn A.
Criminal. I was at Bjs today and waited 20 minutes in line at the deli, only 2 people ahead of me. There were 2 associates working there. They were taking forever. One Black employee while cutting meat had headphones on, singing to himself and a really old white guy, very slow, ignoring customers, I dealt with the black guy when it was my turn to get cold cuts. His English was not that good. He really didnt seem to care about his job and it seemed it was more of a chore than anything to deal with people for him. he asked if the other guy was helping me, which was strange as he just called me up to him. Then asked what i wanted. 2 different cheeses, which he did fine. A long line formed behind me and the other guy was already taking other customers. He asked if there was anything else i needed. So I stated BBQ Chicken. I was then told he wasnt doing meats only cheeses. I said "what is that, what do you mean only cheeses, I waited 20 minutes in line. I am not waiting in line again for meat" He then said ok, what is it you wanted again. I said BBQ chicken. He then doesnt take the BBQ chicken from the back rack. literally where the other white guy had put it back after slicing it for a different customer. Nope, he took it from the corner of the room and near a sink started doing something strange with his hands. He then slices it and hands it to me, Its a few dollars over the 1 pound amount i asked for , I start walking away but open it because for some reason gut instinct tells me somethings wrong. Inside the bag its slimey chicken thinly sliced (i asked for thick) But Slimey? thats like week old chicken, it was disgusting. there was white all around the chicken slices that shouldnt be there like soap or something. had no idea what it was. This guy had tampered with the food. I was and stil am pissed. This food was for my kids I never once was nasty to this guy, but he literally is trying to poison my family. I am beyond livid and it took a lot for me not to reach over the desk, i work on my anger issues but boy was I boiling. I went to the manager at the front desk. A Hispanic kid maybe in his 20s. Asked me the issue i told him and he took a picture, saying he would talk to the back. I am harnessing all my patience at that point. Asked me to identify, told him its a black kid with headphones. But I am thinking he's going to talk with the back? Really, this is a crime, tampering with food because he was too lazy to do his job and got irritated I asked for meat slices? , This is a job for Police and OSHA at this point. The manager told me he that "yeah I wouldnt eat this, definitely something wrong" Yet he never went to the back he stood at the front while I helped my father buy his groceries which took us 10 min. I have hated this place for a long time because of their lack of customer care but they literally tried to poison me and my family. I have never made a complaint before at any place. I have PTSD and was in the military. I was proud of myself for not doing anything rash but mad that this wasnt taken more seriously, I was pretty calm but it irritates me more, the more I think about it. I should have taken pics and called the police. Don't think I could step back in there if I saw that guy working behind the counter again They do not care about customers here, They do not hire competent people . I threw away my card tonight. Never going back. I plead with anyone that shops here to think about this post. If they dont care what happens to a stranger and the food their employees tamper with, why take the chance to shop here if they may do the same to you and your family. Just dont shop here. The reviews are already bad for this place its for good reason
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December 2023 by John Kaleshian
Not only they performed all tire maintenance well but also repaired leaking pressure gauge using kit in order to conserve expense.
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November 2023 by FRANK ROMANI
Professional people
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September 2023 by maryellen hussey
The employees were friendly quick and professional. I had tires replaced and on the day of service it was very fast. Savings were amazing
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April 2023 by Payal M.
Bad, Bad customer service. Not once, but always. The staff is super condescending and disrespectful. Including the manager. They just don't want to help.
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November 2022 by Michael Lorenz
I can't say enough good things about the staff here. I had scheduled to get a new tire because mine had a perpetual leak that had been fixed once elsewhere and said it couldn't be patched. The staff asked if they could try to patch it again, and they did (saving me $200). They also found a 2nd leak in the process, and had me in/out in 20 minutes. They were great, and I will absolutely be using them again in the future.
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August 2022 by Yuching Hsieh
Ciao is very professional, dedicated, and very patient! FIVE STARS SERVICE!!!!!
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June 2022 by Mike A
I bought 4 tires less than 3 years ago. They tell you that you get a lifetime warranty, but now that i had a small leak near the tire side, they asked me to buy a new tire and they don't do price match.
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April 2022 by Robert Berg
I bought a set of tires for my daughter for Christmas. When I showed up for the install Kyle noticed immediately something questionable and got me taken care of. My daughter works in an ER for a couple of local hospitals and has to get to work no matter what the weather is. I wanted to get her good quality all weather tires and somehow I bought just snow tires. BJ's did the return on the snow tires and next week we'll have a nice set of all weathers on there. Thanks Kyle for making sure I was all set in my purchase and not just slapping the snow tires on and sending me on my way.
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January 2022 by Brenda M.
I had ordered online. I could not get the check in app to work. I tried calling their customer service but the person was absolutely useless. After waiting I finally went into the club when I tried to check in one more time. I could actually check in once I was one in the club. I went back to the car and the order came out shortly. Trying to figure out if there was no one or only a few people doing the curbside check. This is the first time I had a problem like this.
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September 2021 by Tom J.
I was there again today 9/24/21. With coupons in hand, I went searching for the products. As was the case again the items were"out of stock,haven't seen them for a while" Talk about false advertising? If this was the case oncethat would be understandable, this has happened multiple times.
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April 2021 by Keith Morris
I purchased and had 4 tires installed approximately a little over a month ago. I'm not complaining about the 2.5 hours it took to get them installed. However my tire sensor has never been on continually before I had the tires replaced. All I wanted was bj's tire in Framingham to fix it. My tires are at 32psi and that's the correct psi. I was told that it wasn't there problem. I'm absolutely disgusted with the service and I will seek legal assistance.
