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January 2024 by Jake sexton
I have never had a banking experience go so smoothly in my life. Tom from the Framingham branch was extremely attentive and went above and beyond my expectations throughout the loan process.
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September 2023 by Advanced Dentistry Rhode Island
Amazing bank for local businesses. We have been with Avidia for the entire existence of our dental practice. Expertise with a family-feel.... can't be beat!
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August 2023 by Kevin Guirado
I came into the framingham branch for a simple transaction and the teller (Nelka) was very friendly and helpful. It’s something you don’t see everywhere! If I could give this 100 stars, I would :)
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August 2023 by Ira Tichnor
Tom was extremely helpful and was very patient listening to my issues. -Perfect example on how customer service should be -everyone at the Framingham branch is very friendly and helpful every time I go in-
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August 2023 by Arthurina Gebhardt
The Framingham Bank was awesome they really helped us out when we had trouble with our account thank you!
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August 2023 by James Brazil
Interesting all the five start reviews, as a small business owner this bank was a nightmare. I hate writing bad reviews but since this experience almost cost my sanity I want to warn other…to keep short:1) They can’t issue a card at this branch, if you need a card will take few weeks to get one. Most banks now can issue a card right away.2) They subcontract most services….credit card line is in Florida. I had an unauthorized transaction in my card I had to contact a 3rd party company to file a claim. Issue resolved but had to deal with a company outside Avidia took 3 weeks but got my money back.3) Staff turnover, for the first year I understand the changes but every time you go there there is a new person. Currently staff means well but still learning the jobs and gave me wrong information. They kindly apologized but I got screwed over. Very young tellers/managers….No senior branch staff as the bank is new.4) Never met the brand manager as he is on “vacation” every single time I had a major issue, the assist manager was there but again unable to make any decisions.5) Randomly declined deposits via the app because I did not write the full sentence on the check: “For mobile deposit with Avidia only” - I can’t do that as a business owner for every single check, asked for a stamp was told to go to Staples.- You better off going with big banks right I am happy with TD bank….I would not waste time with Avidia
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May 2023 by Chris Halloran
The level of personalized care, friendliness, and consultation I receive from the Framingham crew has far exceeded my expectations.I enjoy coming into the branch as I already know everyone since becoming a customer several weeks ago. Great experiences with everyone : Maud, Dom, Tom, Roya, Rayanna, and Leslie. They say what they do and do what they say.Thank you so much for everything and I look forward to working with you for a long time.
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March 2023 by CHARBEL FARAH
Very high quality services always smiling and attentive very helpfull to customer always asking what can we do for u mr FarahAnything else we can do for u? Thats how they finish my transaction and i loved it
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November 2022 by Guadalupe Carrizales
Lesley O. Is amazing at the Framingham location every time I walk in she is greeting people with a smile, she never disappoints!
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August 2022 by Christina M.
Front desk lady was extremely rude. Came in today to fix a problem with my daughters account. Very unfriendly to me and my toddler. Normally everyone is so pleasant we usually enjoy going in.
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August 2022 by Jack Mackin
It was a pleasure dealing with Jeremy B and the entire Avidia Banking team. The process was simple and fast. Jeremy walked us through all the steps and even took time while on vacation to keep the process moving forward.
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August 2022 by Delcy Dalla Costa
They are the best, I recommend them, very professional, every time I need some I called them and they get it done...They are nothing but the best.love you guys...
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August 2022 by Dan Wells
Tracey and Reyana at the Framingham location just gave my law firm excellent customer service. I made a clerical error involving multiple accounts. Tracey and Reyana were able to quickly resolve the issue and avoid any late fees! This location is beautiful and very clean. It was a refreshing experience from what I have experienced with several other banks in the area. I plan to continue using this bank with future acquisitions. 10/10 highly reccomend.
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April 2022 by Chet Nadkarni
THE bank to do business with! It pays to partner with a bank in one's community. Their level of service and ease of making online transactions is of the highest quality. Special mention to Ms. Gargi DuttaRoy, Shrewsbury branch manager, for her personal involvement in helping with a recent financial matter. I have been their customer since 1998 and have never regretted it.
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April 2022 by Renan Assis
I am so happy with Avidia Bank I recommend to everyone Tracey is so helpful being bilingual as my first language is Português. Thank you framingham branch!
