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November 2023 by Albert Pisani
Been banking here for 20+ years (NMTWCU days). The people here are wonderful! Very personable and attentive. When I had issues with getting automotive dealer paperwork, they were right there to help me through the car purchasing process... Godsend
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June 2022 by Rick Hampson
I have been banking with Align for 30 years. I recently purchased a new car with a higher than favorable interest rate. I called Align, Sharon and Denise secured me a much better rate and turned around the paperwork in two days. They saved me over $2000!!Great service from a local bank!
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August 2021 by emily ford
I’ve never used a worst bank in my life. Their app and website are horrible. Their atms never work. I finally closed my account today after constantly having issues and I told the teller I needed the cash from my account. She gave me a check and I was like I literally told you I needed cash. Incompetent workers and horrible bank.
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September 2020 by Brenda M.
Very poor customer service. Very difficult to get issues resolved. Wish I never opened an account with them.
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August 2018 by carmen ramirez
I hated this bank in Framingham one of the teller was always in a bad mood it was rare to see her in a good one. They punish you if you lose your debit card even if you are paying for a new one they threaten you to stop receiving debit services if lose it more then twice although you paying for a new one your self. when i lost mines this big lady that work there told the teller loudly so i can hear in an angry tone let her know if she loses it again we will not give her another one if she dosent likes it she can close her account. I in respond said to her your rude since she was speaking loud for me and ever body else can hear her. I dont care about the debit card it the way she was treating me and how she went about it so unprofessional. I waited a week so my direct deposit stopped and close my account the following week and went to dcu credit union where it worked out better I got my car refinanced and saving 200; Align not got anything offered but services to be suppended over petty things.
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May 2017 by l k
They have great customer service! It would be nice if two days a week they were open until 7 pm.
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March 2017 by Bill Donnelly
Credit Union policies translate to amenities at better rates than for-profit banks...they also have a "Credit Rebuilder Loan" for those who had to file for bankruptcy (post-divorce or otherwise)... Friendly people, coin counting machine is free on Fridays for members (any day for members age 55+), notary services, etc.
