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October 2024 by Alison Doiron
update 10/12/24: they did end up resolving the issue.
I have been going here for years and never had an issue. But, my last oil change with them resulted in my engine clicking, oil filter fell out, and all of the oil falling out onto my driveway. This was only 10 days after my oil change; I don’t think that’s a coincidence. I got it towed back to their shop yesterday, and they apparently fixed whatever the problem was. The guy that helped me gave me stuff to clean the oil up, which was good. The manager was supposed to call me, I had to call them. She told me she has never had that happen before, but I check the reviews and apparently only 4 days ago someone else had a similar problem. I asked for a refund and she said the only thing they could do is give me a free oil change next time. Not really happy with that based on how their service was and other reviews. I think they should give refunds for their mistakes and take accountability for their service.
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October 2024 by Lindsey Hedlund
Went and got an oil change august 8th. they installed the seal wrong which made my car leak 4.5 quarts of oil onto the bottom of my car. i noticed my engine started sounding weird recently and then the engine failed in the middle of the road and my car had to get towed. it failed because all of the oil leaked out! thankfully leblancs auto in leominster fixed my car right up! in the process of getting a refund…
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August 2024 by Billy Ryan
Been bringing my vehicles here for over 20 years. Always have a great experience.
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July 2024 by Walter Oney
SpeeDee in Fitchburg has been my go-to service center for oil changes and other fluid-related problems. Unfortunately, the temporary repair they made to my 2012 Focus' A/C caused the engine to overheat when I was 45 miles away from home and in the middle of torrential rain. It cost me $210 to get towed home.
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June 2024 by Darwin Cornes
I asked if they spoke Spanish in the store and they never answered. Draw your own conclusions.
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June 2024 by Josh Ciares (Jj)
Have had great experience here in the past with personal vehicles; It's been a while and had to take a business vehicle for a simple oil change but was sad to find a kid who seemed like he was higher than the moon claiming it was his first day and couldn't answer my question without a staring contest. Even asked him for giggles if it was a good idea for me to be serviced here with him in his state and experience and his answer was a pleasant, "I don't know". Not someone I want working on my vehicle... No one else was in the garage at the time so I just left. Around 3:20 on 5/14. UPDATE FOR THE "REPLY" I stand ground on my experience. About 90% of what you said was false. The first sentence out of his mouth mentioned that it was his first day. So either he's lying or I'm lying. I don't know. Would've been happy to speak over the phone, but it sounds like you've already taken your employee's side.
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April 2024 by Jeremy
I'm grateful for the swift, high-quality, and professional synthetic oil change at an excellent price, offered on a first-come, first-served basis.
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February 2024 by Dana Milliken
The location in Fitchburg is where I always go for oil changes for all of our vehicles. The techs are friendly, knowledgeable and prompt. Never have an issue when I leave their shop.
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January 2024 by Don Kwapien
They were very fast and found a couple other things i needed. Great. Coming back
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January 2024 by M. Ashraf
Quick and easy service.
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December 2023 by Beth McD (BLBerry)
I cannot believe there are any negative reviews on here. My experience was fantastic. I had my brakes replaced, and my husband had an oil change/service. Maddie is an absolute sweetheart and took care of us immediately upon arrival. The mechanics are all attentive to detail. They even cleaned the interior of my car prior to pick up! Will be back and highly recommend this location over all. Go visit, you will be so happy you did!
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December 2023 by Sheena Walsh
They shouldn’t have let that mechanic go the guy that’s there now is a crook and says he’s been with the company for years good luck won’t be back sorry will miss the pup ;)
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November 2023 by Raven Monette
Good service. Prices are decent.
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November 2023 by Justin Charest
Great service
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October 2023 by Tim B.
I am self-employed and I understand the stress is that go along with that? And I understand sometimes things happen, this is what separates the good companies from the bad companies, it's not so much the quality of the work of course that's a very big part of it but every company will have a situation that arises that they will have to honor., And they proved that they are one of the better companies out there. I especially want to thank Madison, who is incredibly kind, understanding, accommodating, and extremely professional. I will be returning there anytime I need an oil change or offer anything else they offer. They have a great group of guys and girls take their job seriously , and that's the keys to success. Thank you so much guys girls and thank you so much. To my new buddy Madison, you are the best.Tim Beausoleil
