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May 2024 by Aaron M.
This location in Fitchburg has the most helpful people I've ever dealt with at any phone store. The one in Framingham is good too.
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May 2024 by Alexander Bernal
Awesome
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March 2024 by Amanda Creamer
I been trying to call the location on John Fitch highway in fitchburg for a couple weeks now there's three different numbers that come up on Google and yet none of them seem to work and I want to upgrade my phone but want to see and make sure they have something in stock I can afford and want before wasting my time
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November 2023 by Michael Wynne
Got a new phone from metro. Customer service and sent my wife to change the device the rude girl won't help her told her to go to some other store since it's a conflict of interest, it was just a simple phone swap very rude
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November 2023 by Sunade thegreat
Great customer service
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September 2023 by Carol Lorden
The gal that was working 9/2 sat afternoon, went above and beyond to help me. My phone dropped in the ocean , my pin number and question got hacked .With her dedication ,knowledge and persistence she activated my old phone . I understand your privacy policies but agents should be able to override pins and questions. She is a superstar ! She ran your whole store by herself with ease . I wish I remembered her name please give her acknowledgement or a promotion and money ?
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August 2023 by Marie Ange CIVIL
This is the only metro store I go to andWill always recommend the staff there is great and they are so helpful!! Thank you karyne for the excellent work
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August 2023 by Matheus Silva
Great customer service here. Highly recommend this store.
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June 2023 by Miguel A Macias V
Hello good
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April 2023 by Susan Whitman
I went to the store with a problem with my phone. I was greeted by Stefanny, who was on speakerphone talking to someone about a personal issue. It lasted the whole 20 minutes I was there as she was multitasking. It was rude and unprofessional.
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October 2022 by Paul Babineau
Amazing people understanding and clear communication with me who is deaf person. I wish they learn sign language to communicate
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August 2022 by James Testa
Very helpful friendly staff
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August 2021 by Evan Landry
All the workers are nice and stuff
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June 2021 by juan colon
Excellent
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January 2021 by Steven Voisine
Not happy with the store never go there again they're rude and they don't know what you're doing and everything I got an iPhone from there and they charge me for taxes me for a phone that was for free and now the phone is not keeping its charge so I would not recommend going there for phones yeah probably refurbishedWarning don't go there wrip off
