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March 2024 by Lucas E
Very disorganized funeral. Lot's of conflicting information.
They missed the family's email for the obituary so it went out after the funeral was done... but still charged them.
They charged for transport when he was an organ donor and they shouldnt have been charged for transport.
Each employee gave different directions for cars to park in the procession so there was practically no order.
When leaving the cemetary, they took our funeral cards, but didnt direct the car toward the exit so everyone was going deeper into the cemetery and causing a traffic jam.
The family had their own pallbearers per the Funeral Home's recommendation to save money, but then charged us for it anyway because theyre needed at that cemetary since they dont allow family to bring it to the grave.
Lot's of double-dipping and disorganization. It sucks that the family now has to fight for less than a thousand dollars back after spending nearly over $13,000.
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November 2023 by Ronnie Buchanan
Brandon funeral home performed a cremation service for my mother who passed on 08/08/2023 (the number 23). They made arrangements with her healthcare proxy and proceeded the service with the intent of proxy keeping her cremains rather than the legal next of kin (myself). They also tried ransoming her ashes to me for $4,072.00 when her unmarried "partner" signed off on the authorization for services to be rendered. They also didn't post what I wanted in the obituary and they have yet to forward me a death certificate. It took Brandon funeral nearly three months to cave in a hand her ashes over but I'm seeking legal recourse against them for breaking the law.Update: informing them of the law warrants a call from the police to my number.
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June 2023 by Rosa Mendoza
This is the worst funeral home I have ever encountered. First of all is sad we cant bring our own flower arrangements to the funeral home. Besides that, my grandmother has recently passed away. The funeral home was scheduled Monday to do the service, then Changed it to Sunday. Somehow they realized it was mother's day, nobody works that day. So they changed it again to Monday. I had to go back and forth with my job trying to schedule around me and everyone else. It is so unprofessional in their part they should have known they dont work on Sunday for mother's day. No excuse!
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May 2023 by Mike Hachey
A thank you to everyone at Brandon Funeral Home for helping with putting my Father to rest. He specifically asked to have his arrangements done through Brandon considering they’ve helped with our family in the past. Larry formally introduced himself to me as a professional and as a friend the day of my Father’s wake. Walter, Jessica, Melissa (forgive me if I’m wrong), The Mack’s, the tall young man (I forget whose son), anyone I’m forgetting, you were all a great help. The only errors that occurred were a few typos in the obituary and even then, they were all fixed in a matter of a phone call that lasted a minutes. Thank you all at Brandon Funeral Home from the Hachey family.
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April 2023 by Thomas Ducharme
Very low thing to do to bury someone after winter without notifying the family when they specifically asked to be notified when they would start burying again (in the spring). Heartless
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February 2023 by Renay Delrosario
When my mom passed they were the most professional people to work with... They treated me so good.. thank you for going the extra mile for me and my family ..
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February 2022 by Martha Rossetti
If I could give 0 stars I would. They made my brothers death the worst experience of my life even more difficult. Do not use these guys. Very unprofessional in how they spoke to me. All they cared about is who is writing the check And had zero regard for my family's wishes. He had a go fund me account and his next of kin still had no say in what to do with his ashes . They where well aware they where to notify me when his ashes came back. Yet they gave them to his girlfriend Betsy. She buried him with out telling his next of kin or family. They allowed something to happen and in my opinion should not have!
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August 2021 by Martha R.
I'd give Zero stars if I could! Made loosing my brother even more difficult than it already was! Do not use them!
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August 2020 by Cookie Monster
Beautiful funeral home. Greg and everyone we spoke with were very compassionate and handled everything perfectly. This was our first experience handling a loved ones passing and Brandon Funeral Home made it as easy a possible. Thank you!
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August 2017 by Conisha Holden
Alex helped me with the arrangements for my husband. She is so caring and sweet. She helped me through a difficult time.
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August 2016 by Jackie Kimmel
Was very clean and nice...as nice as it can be when you go to a funeral. The last one i went to, the woman looked great. Her make up didn't make her look like a mannequin
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August 2016 by Shawn Guertin
I attempted to write a full description of why you should not use this funeral home a few weeks ago but it's so personal and upsetting I could not. I would emplore you not to use them. We had a terrible experience and it was something that could have been easily avoided and was directly the responsibility of the funeral home. The director called to apologize but in matters so sensitive at a time when my family was so vulnerable our loved one was disgracefully mishandled and I will always regret having used this location.
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August 2015 by Bill Shoemaker
I have gone to Brandon Funeral Home for all of my family members. Larry Brandon and his staff are the most professional and accommodating people. You can rest assured that your family member will be treated as a loved family member with all of the dignity you expect from a funeral home. The entire staff will help you through a difficult time and assist in every way possible. We called them at 2:00 am and they came to the house and were wonderful in every way. My family has always felt that Brandon's have been like an extended family member and Larry always waves to you when he sees you on the street. Excellent service, care and concern. Thank You
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August 2014 by Anne O'Connor
I helped a friend make arrangements for his daughter who died a few weeks ago. I can't begin to tell you how impressed I was by what happened at Brandon Funeral Home. Larry Brandon went all out to make sure my friend was comfortable and that the arrangements were just what the family needed, wanted and could afford. I know that my friend left with a great feeling of relief that his daughter's body would be taken care of the way they wanted.
