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December 2023 by Joan Marchese
Over the last twenty years I have purchased alot of clothing articles from this store. I live in N.J. but have a second home in East Falmouth. I went into the store today and wanted to purchase a sweater for a Christmas gift for my daughter. The purchase would have been over $50.00. Not sure if the manufactures sizing I asked about the Christmas return policy. Credit card purchases have a return date of January 3, 2024. I explained that I would not be back until Martin Luther King weekend, approximately the second week in January. I asked if there was store credit and they said no. I would just loose my money. Bad store policy. I walked out and some customers who overheard came
up to me and said they didn’t understand that terrible store policy. I will be taking my business elsewhere from now on. Love Port Cargo!!
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December 2023 by T-J Bryden
To give some background I'm a teenager. So maybe my group looked a bit sketchy or something since teenagers are intimidating I don't really know. But my friends and I were browsing in the toy section very innocently. Usually we act like hooligans but we were just being polite and looking around. Maybe we would've actually bought something if the lady behind the counter didn't tell us to stop touching everything. Okay. I'll just not buy anything thank you :)
(What's the point in going into a physical store if you aren't allowed to touch anything?!)
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August 2023 by Rock Dumont
Very nice shop in downtown Cape Code
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June 2023 by Daniel Frawley
One of the best gift stores in town. Lots of ladies clothes & accessories, jewelry. Kids clothes & toys. Giftware, cards, novelties.
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June 2023 by Colleen DiGregorio
Not sufficient in returning calls about a job position. Applied in the beginning of April then had an interview. Went back a week and a half later too see how the interview process was going, gave them my information again and still haven't heard anything from them.
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December 2022 by Cape C.
I went to Touché to buy a Christmas gift. An employee was standing by the door, zero greeting. As I am looking around she is less than a foot away from me no matter what I was looking at. Sometimes moving things, sometimes staring. I asked her if I was in her way (I was the only customer in the store), and she replied no. A few seconds later she is back on top of me and telling me that she is not following me. I told her it certainly looked that way. If I didn't need a quick gift, I would have walked out. I picked my purchase and went to the register. The woman behind the register greets me with, "I didn't know there was a customer in the store." (It is right before Christmas at 3pm) I mentioned the other employee knew I was there as I appeared to always be in her way. No apology, no comment. I realize shoplifting is a problem with small businesses but I had a small crossbody bag on and a short jacket. I was not carrying any bags. I also realize retail is a difficult job but if you are going to treat customers like this, you are discouraging business. I am not a regular customer but I do shop there 4 or 5 times a year. Not anymore.
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December 2022 by tracey Hester
Have purchased several things from this gift shop over the years. Great customer service! Definitely recommend.
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November 2022 by Mj P.
I really hope the woman who was working around 5pm on Fri, Nov 4th was the owner because if she was just an employee, she should be replaced. What an unfriendly human being! Made me want to leave.
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August 2022 by Thomas Harrington
I’m not the type of person to write bad reviews, no matter how bad the service. But this stores terrible treatment of its customers have caused me to break my streak. I walked in with my girlfriend and my little cousin to do some gift shopping and as we were looking around, an employee of the store starting following us around. This continued for about 3 minutes until I picked up a board game to read the back of it. She then told us “Are you going to buy anything or are you just going to touch stuff?” I was extremely taken aback by this because we had only picked up a couple of things as I was browsing in order to see if I wanted to buy it, as one does when shopping. Still shocked, I said, “I’m sorry, are you the owner?” The lady replied, “No but I work here.” told her we were just browsing and not causing any problems. She then told us to leave. I told her I would not leave unless the owner wanted us to leave because we hadn’t done anything wrong. She then went and got another employee who came over, apologized and told us that they had a group of teenagers walk in who just touched things and didn’t buy anything. I told her that we are not those teenagers, and that we may have been planning on buying something, but now we definitely wouldn’t. I would not recommend going to this place if you are a teenager or look like one because the workers will treat you like scum for daring to enter that place.
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August 2022 by Ruben Svenson
Was followed around the store by the people who worked there and was yelled at for, “touching” toys some of which were even labeled, “try me”.
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July 2022 by gayle baker
everyone loves the oyster necklace a purchased there!
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July 2019 by Suzanne S.
Staff is awesome! Purchased a Cape Cod bracelet for my Daughter and was unsure of sizing. Owner was extremely patient and helpful . She even exchanged the size via mail and did not charge for shipping.
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December 2018 by Alana Moore
A small gift shop with some wearing apparel and jewelry. ..also has some children's clothing ...prices reasonable. ..helpful wait staff ...
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September 2018 by Jordan Whiting
Very disappointed with the customer service that I received in this store. The woman, who appeared to be the shop owner, was reading her book behind the counter when my friend and I walked in. I asked to look at some of the bracelets in the case, which she begrudgingly showed me. As it was clear that she was not interested in our business, we opted not to buy. When getting ready to leave the store the woman screamed after me asking for her bracelets back and accusing me of stealing. In all reality, I had put the bracelets that I had tried on back in the jewelry tray for her while she was helping me.
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September 2018 by Morgan Taylor
(preface: I wish I could give a negative star)
