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January 2024 by KristinaG3
Ran on my lunch break to get an inspection bc I was told I can stop in. Said they stop doing them at 4pm. Went in the next day and told it will be ready in an hour. I get them done in 15 -20 mins elsewhere. Not even suggestions to wait or come back. Didn’t seem like they cared to help.
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January 2024 by Pierre Fleurant
They diagnosed my work van and charge me $4k to fix it, paid that! was happy then 2 days later same issue happened again and told me they didn’t see it and wanted $7k extra to fix it.
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December 2023 by justin santos
I got 4 brand new tires for my truck, which are always steep pricing anywhere you go but service was good, set up an appointment on Monday was expecting a 3 hour wait but infact it was less, 2 hours in and out, used lounge for alittle and then walked and ate breakfast at MC'Ds next store. Already put 1k miles on tires with no issues, would recommend ?.
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November 2023 by Denise S.
Really nice guys helped me with a tire stem problem. Appreciate your service & friendliness!!!
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November 2023 by Jackie Rich
While getting a large trailer that we had just purchased ready for a multi-state journey we realized that the tires were dry rotted on the thread side and not really apparent from the side of the tires. It was getting late on a Saturday and we called multiple tire places to get the tires but no one had 4 of them in stock.We called Sullivan Tire on Rodman Street in Fall River MA and spoke with Dan who said that he would order tires for Monday which meant that we would need to stay in a hotel for two nights because we were just too far from home to make around trip back and forth.I had taken two of the four tires off on Saturday so on Monday I went to Sulivan tire which was actually over a state line from where the trailer was located and the tires were ordered and in just as promised. This is when we met Manny who quickly understood that we were essentially stuck and couldn’t get home until I got the trailer tires changed.Even though his shop was extremely busy, a sign of a good business, he had one of his guys get right on it for us when he could have made us wait in line. The technician that installed the tires was the fastest that I have ever seen and the two tires were done in 10 minutes or less. That’s taking tires off the rims, pulling the old valve stems, installing new tires and new valve stems.I took the two tires back and installed them in the pouring rain and when I got to the other side of the trailer, I realized that it was just too big and heavy to try and lift the side high enough to get both tires off at once because of the mud and the proximity of other trailers parked alongside it let along the hill that it was pointed down. I got another tire off and got back to Sulivan Tire in about 2 hours or so and Manny got me in and out again in a matter of 5 to 10 minutes.Meanwhile the few minutes I was waiting I was mindlessly pacing without realizing that I was covered in mud and between rolling the tire over the floor and walking around I pretty much covered the floor enough that Manny had to mop the floor and still was funny and pleasant; Sorry Manny.After getting the fourth tire off and a few more hours I made it back to Sulivan Tire and Manny again got me in and out in no time. I was and am totally grateful for all the help I received from everybody there. I would say that this shop is very well run and that if you are from out of state or even in state for that matter and have any tire issues this Sulivan Tire Shop would be the place to go. They will go the extra mile to help you and be pleasant while doing it, thanks again guys.
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October 2023 by Gary Evans
Friendly and helpful service. I was getting a safety inspection. Thanks again.
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September 2023 by Michelle Robinson
Female solo traveler. I arrived at Sullivan in the morning riding on a doughnut after sleeping in my car overnight because of a flat tire enroute to Fall River. The tire has slowly lost air over a distance of 50 miles or so. I stopped at a gas station and saw it was half flat and probably not going to hold air for the duration of my trip. When I removed the tire, I looked it all over and found it was punctured with what looked like a small bent nail or piece of wire. Easily repairable.At Sullivan they took the car back to fix the tire and the manager called me to say it couldn’t be repaired because of a large slash. I was totally surprised as I knew there was no slash and told them to just throw it back in the trunk and I would take it somewhere else for repair.While waiting for the car to come back out and go on my merry way, a mechanic rolled my tire out to me with a big white circle around a slash and a huge chunk of metal stuck in the tire. It was obvious to me that this was fabricated and they ruined my tire. I was now forced to pay for a brand new tire before I could proceed 300 miles back home. There was nothing I could do at this point but buy a new tire. However, I specifically asked that they put the old tire back in my trunk because I wanted it. When I got home it was not there. This place is dishonest and actually criminal. If I didn’t live 300 miles away this would not have ended this way. Stay far away from this dishonest business.
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September 2023 by Chin Robinson
Very honest and caring company. Pleasantly surprised by no charge after fixing my flat tire. Thank you!
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September 2023 by Elizabeth Natale
This place is impossible to get in touch with. I called multiple times and each time someone picked up and hung up on me. When I finally get someone on the phone the phone they are nothing but rude and condescending. I would never go here or recommend anyone go here.
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August 2023 by Shunie R.
The servicing at Sullivan's Tire was personalized, with great staff courtesy and I received info on my vehicle I do not understand very well, (and not shared before either by the dealers I usually go to and who are always overcharging me ) to help keep my vehicle in good repair. The wait time was also great; they showed it was not about just money! and business! Dr Shaun Fall River
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July 2023 by Derek Correia
Took my truck in on my lunch break for an inspection and oil change, was told no problem we will get that done for you. To add we will call you if there are any problems or when the vehicle is done. Four hours later end of day I have to call them to find out the inspection machine is broke and my oil change will be getting done right now hahaha, wow a simple phone call would have helped! Go anywhere else!!!
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June 2023 by Jeff Ramsdell
My representative Peter went above and beyond to diagnose the issue and repair my Ford Edge. I ended up getting my car back quickly and felt great about my experience with the entire team at Sullivan. Would highly recommend.
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June 2023 by Taylor Langley
Took 3-4 hours longer than reported because they didn’t have the tires for my car, even though I booked the appointment 3 days in advance
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June 2023 by Courtney P
So glad I came here to get my Lexus taken care of! Got me in right away and now my car feels like new again. My salesperson was awesome and explained everything to me in detail-also really fair pricing! I’ll definitely be coming back for all my work here. Thank you!
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June 2023 by Lindsay Belisle
Five stars simply isn't enough for this Sullivan Tire location. John and Peter are the most reliable, trustworthy and honest mechanics I have ever encountered. Most recently they fixed a huge mistake a big box store made with my stereo installation. My whole HVAC system needed to be replaced. It was done quickly and for a fair price. In the past, I have been tricked into purchasing unnecessary services simply because I don't know much about cars...I never have to worry about that at this Sullivan tire. Manny up front is so kind and helpful. I won't trust my car in anyone else's hands.
