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August 2024 by Nicholas Cox
Employee was extremely rude on the phone , did not offer any help.
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July 2024 by Aging Millennial Mainer
Respectful discussion of what's needed with a dose of good humor. I bring my car there for all work on non warrantied systems. (E.g. consumables/maintenance like brakes and plugs.)
Tell a man he has a 'beautiful truck' (even a 4cyl Mazda) and you've made a friend.
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July 2024 by Jonathan farias
Every time I go there they are so nice they do an excellent job
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June 2024 by Chris
05/28/24
Incredibly rude! If you are a female prepare to be talked down too! They were rude to my wife. Then they were rude to me when I returned. Went to get a simple car inspection. Inspection didn't pass because of some lightbulbs being out. When I asked which bulbs they wouldn't tell me! Then they said it would be $200 to take a look.
I've been here tons of times for all of my cars and have never been treated like this. Go somewhere that has an understanding of basic customer service. Nobody needs to be treated this way.
06/03/24 - Update
I returned for my inspection and was confronted with aggression because of an online review I had left. A person in the garage, possibly the owner, confronted me aggressively about the negative review. He yelled and argued with me for ten minutes, and I had to repeatedly ask him to calm down.
I explained that my review was about how my wife was spoken too and how how I was treated rudely. It had nothing to do with the work being done. Instead of addressing the review constructively, he berated me, told me he didn't need my business, and felt justified in letting me know his thoughts.
This behavior was clearly unprofessional and created an unsafe confrontation. Most places ask how they can improve when they receive negative feedback, acknowledging any mistakes in communication to work with the customer, not against them.
Berating and confronting a customer to get them to change an online review is not appropriate. It's scary and bad business practice.
I have never been yelled at or experienced anything like this. I was told that I am the bad guy and that they have been in business for 30 years. This kind of service is a significant blemish on their long history.
Thankfully he ended up walking away to calm down. The mechanic who completed my inspection (and who I usually interact with) was calm and easygoing, showing professionalism in a tense situation.
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January 2024 by Elizabeth Santiago
Many times for different issues we bring our vans for their services and we never had an issue. We like their professionalism and good guys to deal with. I'm happy with their reliable service and honesty. Yes it's a little bit costly like everything else like other reviews has commented. But i rather get the job done rite! Thumbs up for their services.
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January 2024 by Colleen Grealish
Quick, effective service. Very friendly staff! Pierre and Bill were fantastic! Will return next year for my inspection!
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January 2024 by Ethan Powers
This place sucks I highly recommend you don’t go here. I went to get an oil change and before I even got out of the driveway all the oil spilt out of my car. The bosses are super rude. DO NOT GO HERE. They are overpriced I could go to Detroit and the car would still be better DONNOT GO HERE
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November 2023 by Scott Dumont
Great shop. Friendly staff.
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November 2023 by Leah W.
Highly recommend not to go there he raped me in prices for a crankshaft sensor that I bought and put in he says a cam shaft sensor and fix a loose sway bar my fault I was selling the van my mechanic was sick I got 4 quotes the highest quote was 246 my mechanic said 211$ but had to wait till Monday or Tuesday my fault for being impatient I just needed it done they charged me 546.21$ and didn't even tighten my tire back if there was no stars that's what he would of got it u look like I got money he's gonna make u pay he wouldn't show me the receipt until he had money in hand please n beg u DO NOT GO THERE THERE SCAM ARTIST.
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September 2023 by Ray Medeiros
Great service for annual inspection.
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September 2023 by Abiola Daramola
Great and quick service
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September 2023 by DC
Very kind owner.
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August 2023 by Justin Carlsen
If your in a pinch and are basically dead in the water and stuck I would go somewhere else my skid plate came off due to a mishap when getting an oil change somewhere else so I call and tell them my situation they say ya no problem we will take care of you here I am thinking there going to help me instead they take advantage of the fact that I couldn't get back to where I got my oil change done for them to make it right long story short they put 3 self tapping screws in to hold it in place and charged me 50 dollars to put 3 screws in and that was just a temporary fix just be careful you think they're helping and being genuine people instead it's highway robbery at it's finest thank God the place I had The oil change done at reimbursed me the money and said anywhere else would have never charged you to put the skid plate back in place with I recommend going there instead which is Valvoline instant oil change in west Bridgewater best market basket Josh the manager over there took me right in and fixed it quickly and efficiently so if anything take the time to go a little further seems like these smaller places are taking advantage of people unfortunately I will never go back there again for anything and won't recommend anyone going there either thank you everyone have a blessed day and I never like to write negative reviews but I had too so someone else doesn't get taken advantage of.
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August 2023 by Scott Charkowski
North end auto is the best for all your automotive needs excellent service and prices A++
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June 2023 by Ayana D
Great service every time I renew my inspection sticker
