-
December 2023 by Freddie Harris
Technician that came by to turn my gas on was super nice and knowledgeable. My first experience was awesome.
-
November 2023 by Nikki Lee
HORRIBLE. IF YOU HAVE OPTIONS STEER CLEAR OF THIS COMPANY. National Grid is MUCH easier to work with and an ethical company. The commercial application process is a nightmare & very time consuming. I had service turned on for my business in 2021 after months of gathering the proper information for the application, service for electric with national grid was transferred to my name in one phone call. 2 years later I receive a note on my door that I need to contact Liberty to avoid service interruption. They need a whole new application from me, did the whole process over again and didn't hear anything further. Today I find out my gas was SHUT OFF!!! Contact liberty they still need tax documents & an automated payment form which I have email confirmation that they received in 2021!!
-
November 2023 by Nicole C.
HORRIBLE. IF YOU HAVE OPTIONS STEER CLEAR OF THIS COMPANY. National Grid is MUCH easier to work with and an ethical company. The commercial application process is a nightmare & very time consuming. I had service turned on for my business in 2021 after months of gathering the proper information for the application, service for electric with national grid was transferred to my name in one phone call. 2 years later I receive a note on my door that I need to contact Liberty to avoid service interruption. They need a whole new application from me, did the whole process over again and didn't hear anything further. Today I find out my gas was SHUT OFF!!! Contact liberty they still need tax documents & an automated payment form which I have email confirmation that they received in 2021!!
-
October 2023 by Dje Dias
Iam giving 2 stars because a couple months ago my mom had issues where they didn’t send appropriate bill reading for all winter long then all sudden send a hit us with huge amount saying it was not the right reading for the winter months.. now how is that our fault for not doing the job right. This absolutely not right it has happen to a lot people in my family that Iam aware of . This need to addressed!!i
-
September 2023 by Metalia Day
Absolutely no phone service and bo customer service
-
September 2023 by Backyard Garage
I would rather have National Grid, to be my provider than this place. Over paid, and when I called them out on it. They updated the profile with a made up bill so it shows that they didn't steal. Thankfully I have alllllll of the receipts!
-
September 2023 by Deolinda Camara
We been customers since 1977 left one house to anotherWe been here since 1988Never had issuesI did everything and accounts up to dateThese contractors are trying to come on my property and turn off my gasI will not stop until ferriera contractors or liberty do the right thingI give them a BIG fat zero
-
August 2023 by Joseph Ely
Worst utility service is the United States, I’d rather have electric everything then these incompetent morons. Gas technicians are literally the only good thing about the company. The company itself sets its employees up for failure, no empowerment to help their customers. Truly the worst utility company Fall River has… disgusting…
-
August 2023 by Helen Moser
It's annoying that I can't make a payment arrangement online like I can with National Grid. And calling in is often a process.
-
July 2023 by Edson Pereira
Office is always closed. Today I went there and office was closed the website says 4pm. I was there at 330pm.
-
July 2023 by Steven Medeiros
Most unreliable company no one's around the offices are closed. They don't even know how to answer emails properly
-
February 2023 by Michael Lewandowski
They are good at providing natural gas, and they seem responsive to natural gas leaks. However, their energy efficiency and "green" talk is just talk. I can understand that the company has chosen to not repair furnaces, but I was very surprised that when I called to inquire about a furnace tuneup and carbon monoxide test the representative I spoke to couldn't even recommend someone to do this work. I was told "maybe try a plumber " Please spare me the talk about caring about energy efficiency.
-
December 2022 by spazzin51
Went there to pay my final gas bill that is no longer in service cause had moved to a place with gas included....Well I went at 2:45 pm.The business states on the door they close at 4pm.Well it was closed and hour and 15 minutes before close....
-
December 2022 by Ashley Mosher
I’ve never met people that lack commonsense like these people I moved out of an apartment over a year ago and was getting charged even though I told them to shut it off now they told me I wasn’t responsible for this bill and yet they keep sending me bills never heard from the billing department if I could give them zero stars I would
-
December 2022 by javin gordon
I realize bill was low I had to call to get a correct bill. Then rude customer service representative. No remorse for their negligence. Worst gas company I ever worked with.
