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November 2023 by Lisa Copeland
The staff were very nice.The carts you can use were falling apart and sometimes none were there, but it got the job done
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November 2023 by Summer Provencher
Should have been more employees. The one gentleman behind the counter was a wonderful help! But HE needed help. That’s not fair to ask him to work his tail off and make sure everyone is happy when the staff isn’t there to help him. The facility is very clean and the storage unit was bigger than expected. Happy with experience, just need more help at the counter
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November 2023 by assyram otuoc
Crystal was very informative and was able to answer all of our questions, gave us a tour of the place and their upcoming improvements! Both of the managers were very nice and helpful!
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November 2023 by David Verdieu
I just wanna stop by to give a shootout to the best new Manager Crystal from the Extra Space storage in Fall River ma! Easy to talk to and understand she’s actually listen to her costumer not disrespect them! She’s the best!
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November 2023 by Anna Martinez-Stanford
Crystal was fantastic. She helped me out so much & went above & beyond. She walked with me & ensured I was put in a unit that worked. Apologized for the state of the facility & explained the situation to me. This could have been horrible for me but because of Crystal it was not.
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September 2023 by Chris Ro
Decently clean and functional for a Fall River location, staff is helpful and friendly. but BEWARE! it is a trap.. I was a loyal customer with a temp controlled unit and they raised the rates repeatedly over my time there, starting at $135 and climbing to $252 in less than just two years! Almost doubling in price, I had to get my stuff out before I was hit with another rate hike. If you’re not really concerned about money then I guess they’re ok, otherwise beware of their nonstop price raising on existing customers.
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September 2023 by David Berry
The chick Lynsey I believe it is at the front deck is extremely rude and unprofessional !!!! Months ago my girlfriend called to take her name off a unit she was holding for her brother. Long story short she signed it back over to her brother with a zero balance and her brother came in and signed saying that he was taking over the lease. A few months later she got a letter in the mail saying that the lady at the front desk never updated it and her name was still on the unit. When we went in there she was at the front desk trying to cover up her negligence and saying he never came in . So we called the main office number and Lindsay got upset we did it in front of her and asked for they copy of the paperwork and she Refused to give it to us and said she was calling the cops. So we waited outside for police to arrive. And once the cop showed up we asked if he could get us the copy of the letter and lo and behold they both signed it around the same time but she never uploaded it . But had the NERVE to call the police because she didn’t wanna show us the paperwork with the date on it … I would never do Business here And her brother got the stuff out of the unit and there was roaches and mice
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July 2023 by Jillian Raines
I rented a unit online , was told to go to the office to get lock and until number . I went to the office it was locked . There was a number on the door to call or text. I did both several times with no response. I've still received no reply and have not been able to get my unit or speak to a staff . I made the payment and could not get my unit. I rented a different one through U-Haul and got my unit immediately. I am now disputing the cost with extra space as they took my money yet fade me no unit and no response . I WOULD NOT recommend this company at all !
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July 2023 by Vay Dam
Friendly and nice staff, showed me a few units both times I went to get an idea of what would fit my belongings. Climate control is a plus. Having a code at the gate and door provides good security. Dollies and elevator easily accessible.
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July 2023 by antonio fantauzzi
I rented for a couple of months and the facility was great but the manager Nichole was so helpful in getting me my unit and explained the process thoroughly and very professional! I would recommend Extra Space and their fantastic employees and awesome customer service to anyone!
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July 2023 by Abi Gonzalez
Rats! I’m not talking about them almost doubling the price per month but im also talking about the fact that half of my things were ruined by rats! I will keep you all updated if they take responsibility. I highly doubt it though.
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July 2023 by Abi G.
Rats. Rats. And more rats. Went on deployment for over a year to find half of my things had rats living inside. You pay someone more than my car payment per month just to keep your things safe and you can't even rely on that. Store at your own risk! All of your soft winter clothes and comforters and bedding will have rat droppings inside along with some fragrant urine. The money I saved being on deployment in Africa will now all be going to replace most of mine and my families things.
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June 2023 by k duarte
Tim and the other employees over at the Fall River location, are great. Always helpful and friendly. Definitely recommend renting storage space here, over other local storage facilities. Thanks again Tim for being so helpful and answering all my questions.
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May 2023 by Chelsea Caisse-Sousa
I went there knowing nothing about this and I had Nicole as a worker who then politely showed me different units gave me her thoughts on what she would do only cause I asked her.. she brought me and my husband to our storage unit showed us exactly where it was and how it looked. She was so very polite with a good appearance and new like everything that I was asking her about I had a wonderful woman to help me out so I went home Happy and Glad I choose extra space storage.....
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May 2023 by Carmen M
The staff was very friendly. The ease and hours of facility are perfect.It’s clean and always accessible.I will use the rental again in the future if I need another storage facility. Thank you
