Crunch Fitness - Fall River

Most Recent Comments

• October 2024 by Amilton Baptista
  I actually liked this gym and had the Peak membership for a year when I started in October 2022. A year later in October 2023 I decided to downgrade to a Base membership since I knew I wasn't going to be using the other gyms. This time I paid for the entire year upfront, and then paid the annual fee, which I was made aware of. However, I wasn't made aware of the hidden "convenience fee".
  
  In May of 2024, I caught on that I was being charged a $2/mo convenience fee which I found strange. I mentioned it to the staff and one guy said that they typically charge that to members who pay monthly. The guy said it would get resolved, so I didn't sweat it.
  
  By early August 2024, I forgot about it, but noticed that I was charged in July for this same fee. I called and was assured that it would get reversed or refunded, but that I shouldn't worry because they'd make sure it wouldn't happen again. WRONG!
  
  In late August I was hit again. I went to the gym in the morning around 10:30am to speak to a manager, but was told they weren't going to be there for another hour. A different guy at the front saw my account and said that they'd have the manager reach out to me before the end of the day. That also never happened.
  
  The following day, I called at 1:50pm and finally got the "manager". They said they couldn't hear me over the phone, but that I should come in to speak to them in person. I get there an hour later only to find out that the manager was off at 2pm. Why would you tell me to come in when you know you're leaving in 10 minutes? Very unprofessional and complete BS.
  
  Anyway, I hope they resolve these payment issues. The last thing I want is to be charged for a membership that I won't be using at this place. Some of the other 1 star reviews with this same issue about money not being refunded and poor management go back over 4 years at the time of me writing this (August 2024). I know they're going to say to email them at: [email protected] which I've already done before writing this.
  
  I've also included screenshots of who's registered to do business as Crunch within Massachusetts in case someone wants know who's responsible, it's public information. If it gets bad enough, someone can always write a 93A Demand Letter to one of these since they've been doing unfair business practices for a while now.
  
  Let's see if they get something right. I've never had this issue with Planet Fitness.
  
  UPDATE:
  On 10/14/2024 I got a call from the manager saying that they reversed the numerous charges (Never left her name on the message btw) and got refund the same week. However, this was only 2 weeks after sending them a 93A Demand Letter. I suggest everyone else who's having an issue with payments to do the same.
• October 2024 by isabella Filipe
  The cancellation process is a nightmare good gym but if you ever need to switch gyms good luck
• October 2024 by Shawn
  I signed up for a 3 month trainer session, and was recently charged for a fourth month. I also never got the full 3 month sessions as I was told I have 12 more sessions left. When I called and said I want a refund for the added charge I NEVER signed up for, I was told my the manager that all refund claims have to go to the regional manager, and they cannot promise I will get a refund. Was told they don't give out regional manager contact info. Name is Nicholas Herman, so if you're reading this, you can contact me. While I visited the gym, the manager said this has happened before to other people. So basically telling me that you're stealing money from clientele. That is upright robbery and I am extremely unhappy. Will be contacting my bank to dispute this charge, and will continue to call until I get my money back.
• September 2024 by Yumpho3107
  Horrible damn hours I should have done my
  Research and signed up for the one in Swansea. Atleast they are 24/ on weekdays.fallriver closes at 5pm on weekends. How are u supposed to make that works with a job ?
• September 2024 by Jessica S
  If i could give them a zero i would. DO NOT GO HERE. I tried to cancel my membership they said it was canceled so i stopped going just to find out it wasnt and they are still charging me. I told them if i knew it was still going i would of at least used the services im paying for. They told me that i will be charged at least two more times even if i cancel right now because of the way their process works plus they cant cancel it for me i need to email member services but the guy from customer service refused to give me that email. So now im at a loss for how to cancel bevause they cant cancel in club they cant cancel through customer service which is how they screw you because you end up paying an extra 4 months by the time anyone wants to assist you. Nobody was helpful. I would of at least used the membership if i knew i was still paying for it
• August 2024 by I M
  I hold very mixed feelings about the crunch fitness gym. My most favorite activity at this gym is to drink 13 chocolate protein shakes in the gym and subsequently sending myself into diabetic shock. The gym is very accessible, but not accessible enough to stop my morbidly obese friend from running his mobility scooter off of a 3 inch ledge, tipping him over and giving him cardiac arrest. All in all, some improvements can be made with some of your employees foreplay, and thus I am only giving it four stars.
• July 2024 by zach
  Solid gym, upgrade from planet fitness with the turf and CrossFit area! Price is manageable per month or for a 1 year membership.
• July 2024 by MICHAEL BLAZER
  How was a member in Swansea over two years last July? I asked for training and I had a guy Nick train me four training sessions. when I was finished with the training in July, I told Nick that I’m all set because I ride in a cycling contest and September so August and September I don’t need anything. He said OK and went on his way. He should have brought me over to the desk where he signed me up and signed me out, but he fooled me, and I found out that they were taking money from me with no authorization. I was also told I could have all the training sessions in the future prepaid reluctantly I agreed. When it came time to use the prepaid training courses, Alicia, who is very rude told me that it’s too late they expired. Very arrogant. S if you don’t like this review, then maybe you can take it up with them and have them give me my money back other than that I’m putting out warnings on all of the Crunch gems that they ruined your reputation, Alicia and particular
• April 2024 by Son Duong
  Clean and friendlyStaff are friendly and helpful , although my experience with their PT staff is highly questionable. Training was sparse with frequent rescheduling. Had to change multiple trainers and my experience was still mediocre at best.
• March 2024 by Cheryl Gonsalves
  A lot of negative comments. I was thinking of becoming a member but I think I changed my mind
• March 2024 by Kristina Schoen
  I was really excited to inquire and sign up for a membership per their website offer. When speaking with a gym rep prior to signing. There is an excessive annual fee of $70 not disclosed on the site and deterred me from signing up. It was disappointing. Other gyms waive this fee if you sign up for the premium membership. Crunch does not!
• January 2024 by Noah Paon
  great gym with great staff and trainers!
• November 2023 by Alana Dee
  I've been going to the gym for, I don't know how many years, maybe since they opened
  I go because of the classes,
  Also I use the machines now, I'm using the recumbent bikes exercise bikes, a lot lately, I do intervals on them, then I go to Zumba, then they have in the hit area, so I go and practice on them things sometimes,
• November 2023 by A BRECKENRIDGE
  Called in to cancel the membership and they never canceled it and still charged me knowing I didn't show up the whole month
• November 2023 by Molly Reis
  I love it here! equipment is amazing!