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January 2024 by Ramez Gerges
Very slow, there is only one teller when there are three places for tellers
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November 2023 by Italiangirl27
I keep forgetting to tell myself not to come to this so called "Branch ATM" anymore!! The line is always long and you wait forever,!!! I waited about 23mins Thurs, the person ahead of me was taking a long time at the atm, when the teller came over to help, the teller begins to explain that the atm has been acting up when you make deposits, she then tells the woman "I wouldn't deposit anything with it acted up like that" seriously?? I left disgusted with this Branch. NO working tellers and a virtual ATM that doesn't work properly yet let's not tell any customers this, Ridiculous!!!
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November 2023 by MyCraftablRomnce TheRealM310N
They have no tellers? Can't get 20$ in quarters? Was told I have to go to a "traditional branch" what is this than why even have an account here.
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November 2023 by Amanda Tetreault
I wanted to come warn anyone considering using this bank! I go into this location today to see tons of people in line for the ATM. The two women “working” if you can even call it that say they can’t take any deposits under $5000. She claims the government wants banking done this way??? So you have a bank with no workers and you’re directing your angry customers to use a machine. That’s insane and i am absolutely taking all my money out of this bank on my next day off. Great way to lose customers!!!!
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October 2023 by Sarah Cash
Honestly just close this whole location. Same employees standing around every week . Not helping with anything besides opening an account or directing you to use an ATM . Employees standing around but they’ll tell you no Tellers are available to cash checks. They prefer you to use the ATM for everything . Save some money and just close the location. Paying people to stand around and do absolutely NOTHING !
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October 2023 by Chris Sylvia
No longer able to make transactions with a teller!?!?! Average wait time of 30 minutes for the ATM. TERRIBLE CUSTOMER SERVICE.
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August 2023 by Rafael Casado
Staff too slow they don’t knowledge you they don’t ask you if you need help. The had 3 people and only one window open will never come back
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August 2023 by ycats monteiro
Morning of 8/7/23 worst experience I’ve ever had at this bank. The teller needs to be fired she was extremely rude and unprofessional. I will not be returning to this branch. From this experience alone I may go with another bank after all these years.
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April 2023 by Kerri Rutkowski
Worst branch ever. Banker JESSICA ESCALERA should be fired. Unprofessional and rude. I closed my account 5 min after opening it. I'll be sure to inform everyone I know about my awful experience and I will avoid even using that bank ever again.
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February 2023 by Des
One teller.Always short staffNever friendlyNever has changeIgnores callsMoves with no sense of urgencyThe list can go on.Find a new management or just close down.
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October 2022 by milton almeida
By far the slowest bank branch I've ever been to , be prepared to wait in excess of 15 minutes regardless of spot in line.
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November 2021 by Hiram Ortiz
I love this branch!
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November 2021 by Irvin R.
Worst bank and employee Ever they should close this called branch they don't give know how to do they job poor costumer ever
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October 2021 by Derek Welch
I’ve been a customer of citizens bank for 18 years and this is by far the most infuriating location of them all. First of all, it’s in a stop and shop where all you do is get harassed for money in the parking lot or feel fear of getting jumped. The bank staff itself are present and helpful but the ATM is a joke!! It never works and there is almost always an issue. They have two ATMs and one of the two never works. The other ATM attached to the side of the wall itself 1/2 works. It either has no cash, can’t give me $20 bills so I have to take $200 in 5s or it just doesn’t work at all.I do most of my banking on sundays and that’s another issue. Citizens in stop and shops have always been open sundays and that’s one of the major bonuses of staying with citizens bank. Now that I can’t even bank, what’s the point anymore. It’s d*** and infuriating because there are no other citizens ATMs for someone who lives on the north side of FR. Can’t wait to move out of FR so I can actually go to a normal bank again.
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August 2021 by Brian
I go here every week, the line is always to the exit of the door cause there’s only 1 person on the counter, I designate an hour of my day when I need to go to the bank cause I know it takes ridiculously long. Then when you get to the counter they are always confused and careless. Terrible bank I really want to switch to st. Anne’s or something.
