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December 2022 by Arty B.
Uncompassionate pharmacy. Try calling and message says..."3 people ahead of you " I continue to hold for 40 minutes until someone answers the phone finally, and He says..."Please Hold" !!! Wait additional 6 minutes of phone ringing , until the phone disconnects. Try calling again , again "3 callers ahead of you" and on hold another hr. but this time I hung up since it never changed from the 3 people ahead of me. Yesterday the pharmacist said that the medication I take was not available due to a back order, she recommends for me to have the DR. change the dosage to a lesser dose but increase the tablet count to accommodate the correct dosage. We did so in under 1 hour . We even told the pharmacist not to run this through the insurance company due to a prior authorization would be needed that we will pay out of pocket for this one this month due to the fact that I am already several days without said medication. This was exactly what happened the month prior , but last month , 4x the dr. had to rewrite the same prescription because they cannot transfer to another store, who did have it. Every time you call , they speak treat you like your a criminal or a drug addict who is trying to get something to get high. Disrespectful , uncompassionate, and borderline inhumane.. All to get there and hear.. Sorry medication not available . The system is terribly broken. Not sure that they care either. The problem is not just one store, but it seems to be the climate throughout the Walgreens Company it seems, specifically in the pharmacy department . I don't know about everyone else, but I think these companies have become too big, Service become something that gets tossed out the window, and they automate just about every aspect to save money, and the supposed "valued" customer pays dearly for the lack of service we pay for . My thought is. If you cannot handle the demand then stop offering it all together .I understand that there are many people who abuse medications, I get that , but that is not a reasonable excuse to disrespect anyone or treat them as a criminal , or insinuate that the customer is the one with the problem. Its the whole Walgreen Pharmacy department that has a problem that gets placed on the patron. THIS PATRON WILL SPEAK CLEARLY BY GOING ELSEWHERE. Lets get back to supporting the Mom and Pop shop who built this country by building their business "serving" the community in which they themselves lived since they were part of the community and were known. These massive corporate companies have no accountabilities and trying to retrain the consumer to accept sub-par service as outsource very important steps to automation which is cost effective for their bottom end while the jam the CORPORATE POLICIES IN YOURS.
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November 2021 by Nina M.
Every month was always an issue. Long wait as their standing around talking! As they see you standing there not feeling well. Just awful service! And so incompetent.
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October 2020 by May R.
This Walgreens is always so good to me. I left the one nearest me (Somerset) to come here after being taken care of by Michaela. The sweetest and most helpful one there!!
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January 2020 by C S.
This pharmacy was great too me for a few years but now forget it. First off Walgreens wants you to calll the dr for a prescription refill, this is there new policy. Well I didn't know this until recently. The automated number said they would contact the dr. Which was weird cause it was automatic refills. I travel for work so a few days later like always I went to pick it up and no prescription. Then the rude pharmacist was talking down to me like an idiiot. Practically yelling it's my job to call the dr I felt humiliated. They always called and did the refill . I didn't deserve this kinda treatment. I went to cvs. Pills are a little cheaper, and staff is excellent.
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December 2019 by Michelle L.
I would give this rolliver a zero if I could. I really miss the old rite-aid, prices ste far higher and less selection.
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January 2019 by Julia G.
I was here the other day with my grandmother while she was getting her prescriptions. We were helped my mckayla and even though my grandmother (god love her lol) was being a bit....complicated mckayla did a great job with handling the situation!
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May 2018 by Nate A.
This pharmacy is horrible! They would not release my medication on the day i was supposed to get it. I get all my prescriptions 3 days before the day that makes it a month prior and they would not release 1 particular prescription for their own reasons. They assume everyone in the city is an addict so they pick and choose which prescriptions they will release. The insurance had already covered it but walgreens chose to hold the prescription. I will never have my prescriptions sent to this pharmacy ever again and have transferred them to another pharmacy in the city that has no problem giving my medicine 3 days before they are due. The african-american lady who runs the pharmacy is rude and unprofessional. I couldnt believe the stuff she said to me and left me stranded in the drive-thru without any other info because she said i quote "im done with this conversation"
