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November 2023 by Tony Alphonse
Been with them for over 40 years. Never had a problem with them
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July 2023 by T
For over a decade, I've had an account with this credit union with nearly no issues. Recently, they changed their banking website. Not only is it a complete overhaul, but I can't even see an overview of my accounts the way I could on the old site. This new site looks like an app which looks unprofessional and it shows my total account balance in LARGE numbers, it includes trends that I don't want to see and can't hide, and is no longer easy to see my information that I'm looking for right where I need it. They should have stuck with the old website and made a few tweaks instead of completely renovating to the current abomination. It's such an atrocity that I'm considering a switch to a bank that I can easily navigate and see my bank information that I need to review, not what is forced on me to view.
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January 2022 by chris prause
This company is not what it once was.Customer service has tanked and it seems like management just doesn't care. Issues that should be quickly resolved (credit disputes, overpayments, paying off loans in advance) require multiple phone calls or showing up in person (fun stuff in a covid environment) just to be resolved. 24/7 support is also unavailable meaning your emergency has to wait until the next day.While it seems if you post a poor review someone from marketing will reach out to help rectify the situation, it's unfortunate that it even has to get to that point.I've closed out my account and opened one with Pawtucket. I've heard good things about Navigant as well.TL:DR: They're fine until there's a problem but there are better banks to support and bring your business to.
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January 2022 by Felicia Marks
I made an over payment and have been going back and forth with them for well over a month to get my money back. First they said they have no record of the payment so I got a trace from my bank and all of a sudden they saw it and tell me the check had been sent out and I should have received it. Since I had not received it they cancelled it and were going to resend it. On the phone with them again and the representative says she has no record of it. I would not recommend using First Citizens Federal Credit union for an auto loan if you do not bank with them. They also made making additional payment on your loan near impossible and charge outrageous fees to pay them.
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December 2021 by Sandi Crossman
Deeply disturbed when passing Wareham branch, U can't but notice their American flag, ripped and tattered. Went in and spoke to individuals to pass on my concerns. Days latet- still the same+ member with several veterans in family, ☹️☹️☹️
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November 2021 by Joseph Sylvia
I've use the ATM inside and saw people standing around inside. I had a couple of people waiting to use the ATM and they where out in the cold.
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November 2021 by Katrina Tibbetts
I had a really pleasant phonecall experience with chelsea I think her name was. I was on my work break which was only 15 minutes. She worked very fast to help me with my situation. And she was very kind, & helpful with a very blooming positve personality. I love encounters like that. You could tell she truley cares about people and her job. I hope she gets to see this review
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November 2021 by Muhammad Zakari Haruna
Advertising and promoting, this great investment opportunity is the only way I can say thanks to you Mrs Catherine Abramson , you are such and amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $
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August 2021 by Maria Godena
Update: The team reimbursed my late fee’s and handed over my title. It’s too bad I had to post a review to get a response but appreciate they took the time to follow up and make it right. Not all companies will do that.Had an auto loan with them. Paid on time for nearly 5 years when all of a sudden they stopped auto withdrawals. I tried calling but was placed on a 50 minute hold! I finally went online and decided to set up an account to pay off my loan. I then get a bill in the mail for a $5 late fee. I called twice to try and get it rectified (they said a third party set up the auto withdrawal and the date ended???) they denied my dispute. I was really disappointed with their decision and will never go through them again. After paying on time for so long, this was an obvious clerical error I had no control over.
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July 2021 by Elizabeth Andrews
I had the pleasure of working with Kerry Johnson Medeiros recently and she provided impeccable customer service! She was beyond helpful, kind, and professional. Definitely top notch service. Thank you Kerry!
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April 2021 by Sarah Marie
Since COVID this every branch that they have been horrible!!!! Drive thru lines longer then 45 mins, they are moving slower and slower!
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March 2021 by Brandon Decoste
Absolutely the worst car loan company I’ve dealt with customer service is awful. The wait times to talk to a person is ridiculous over 20 minutes to speak to someone is insane if a negative review was a thing it would be -5 ive had over 20 auto loans and this is the last time I’ll ever use them
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July 2020 by Dana Fernandes
They WILL hold your money at some point in time. They are hot trash and you shouldnt waste your time with them
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July 2020 by Scott Nickerson
Customer service is horrible. They take forever to clear in state checks. They promise you great perks for working in healthcare but it’s all a scam. Time to move to another bank.
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July 2020 by Ashley F.
Zero flexibility. Their representatives who call you are incredibly rude, and obnoxious, over a small misunderstanding. I literally had to tell them never call me ever again, even if its an emergency. Emails only if you insist on speaking to me like that.
