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February 2024 by Erica Mackay
Excellent
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December 2023 by LEONARDO SOARES
They help me out along the way always to tying to resolve my issues and answering my questions.
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November 2023 by Lisa Vicente (LisaMarie)
Great experience excellent customer service , quick response
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June 2023 by Justin Salvato
Best customer service with Kelly; she had been working so hard to get things together for me . It took her a while to find my orders and tried her best to bring it on time however I gave her some time to process the order. My orders should be here soon. Thanks to Kelly for the best customer service
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June 2023 by Kayla Castro
If I could give 0 stars I would. I have paid off one couch, and was renting another kitchen set until recently when I asked rent-a-center to pick it up because we had decided to move out of state and couldn’t take it with us. I spoke to three different individuals who assured me that I would not be charged again once my item was picked up, and sure enough I still was. I called the store to ask for a refund, and politely, yet assertively explained my frustration. This is when things took a nasty turn by the alleged manager, who’s last name I only caught to be Rosario. I asked him to email me stating that my card would not be charged again, and I had no longer authorized it for auto-pay. The individual became extremely argumentative, yelling over me stating that I never specifically told him about the situation so I shouldn’t be “coming at him.” Everytime I tried to tell him that my frustration was not with him, but with the customer service as a whole, and the employees lack of communication/ notes, he got louder and then even begun mocking me He told me to “call the 1800 number on him and see that they will do nothing” and “enjoy your trip” in a very sarcastic demeaning way.From someone that always made payments on time and returned my item in excellent condition, the service I received was undoubtedly poor to say the least, literally to the point of being verbally attacked and bullied.I hope someone from higher management does investigate this individual working at 10am on Saturday June 17th because they are hot-headed and can not lead their staff if this is their idea of professionalism.
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June 2023 by Richard Castro
Terrible customer service by the manager, including yelling over my wife, belittling, mocking and suggesting she call the 1-800 for them to do nothing about his lack of professionalism.
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February 2023 by Charles Frasier
They have the best crew. Manny And Shanelle were very helpful on getting my things delivered fast setting up autopay and very knowledgeable and consistent with communication. Thanks guys!
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February 2023 by fer
Very fast to apply
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December 2022 by Valquise Castor
Rent A Center Ferry Street Everett Team Are Absolutely The Best!
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May 2022 by Craig James
Lovely service!! Very friendly and offered us great advice and tried to meet our budget. Very happy with the service I received today.
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February 2020 by Robert Macneill
Nice place if you can pay your bills
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January 2020 by Philip Bartlett
Great deals ?? & employees
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August 2019 by Simone M.
Orders 2 different items from the a table set and an electric washer and dryer. First of all I picked out a wooden table with 4 chairs be for I signed the agreement said to the manager is there any way you can get me two more chair because we are a family if Five the manger said yes he would have to ordered it that was December every month it should come, it should come never ever came now it's August,the Dryer I got also from them never glowed hot air said my electricity was to low I should call my land lord to ask to fix my power outage ,I asked for for 4 months to give me a low watage dryer he keep saying I'll looking I'm looking never got a better dryer they will never he'll fix your problem but want there money every month good luck dealing with that aggregation of a store
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June 2014 by Kim C.
If you ever decide to visit this store visit the Rent A Center in Everett. Management is great, employees are nice and they are understanding people. They treat you like a person and they have good customer service skills. They don't stalk you if you are a couple days late on your payment. You do end up paying more than the normal person for these products but if your washer/dryer breaks and you have no options this store can help you out. If you buy products from Rent A Center try to pay them off in 90 days then it is worth it. Our TV was smashed by accident by kids and we ended up going here for a new one that was 70 inches and we did not have the money to buy one from a store. The TV Is amazing and it was a retail value was $3000 and we got it for a little more in 90 days but with no money down. I would not buy ton of products from this store but it is a nice option to have.
