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November 2023 by Paulina Petras
I left before my appointment even started due to lack of professionalism.
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June 2023 by Olivia M.
This is my home Costco, I typically shop here once every two weeks. And usually I have such a great experience with this Costco. I usually shop with my husband and he helps to load up all the groceries in the boxes, etc. today I was shopping alone and asked if I could have help with boxes. The cashier (who I am so tempted to call out by name but I won't because I feel like that's just fighting fire with fire), in a rude and unkind tone, said "you have to go over there and get them" which I had no problem with so I went over to get some and I came back and she looks at me in the eyes and says there's just so much stuff that you bought. Can you please just keep it moving so I have room to put your other things? The other person helping load up the cart was really kind (thank you José!) and was trying to help me figure it all out, but the cashier woman kept making rude comments , it was odd. I've never experienced that from a Costco employee before. Typically, they're so warm and so kind. So as I'm loading up my cart, she's also putting stuff in my cart, but is putting really heavy things on top of bread items, and fragile fruit, it didn't even make sense. The woman behind me in line started loading up her stuff on the conveyor belt , and the cashier starts barking at her that she's not doing it right, the whole experience was just really interesting. Maybe she's having a bad day but honestly I just left feeling so irritated
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May 2023 by Victoria S.
Costco in Everett, MA is my primary Costco -- and I love the deals!This review is specifically regarding the returns counter at this location. I had a terrible experience with an employee named Patricia on Thursday, May 18. I bought a container of salsa that starting leaking as I was packing my car. This has never happened to me before, so I was unsure of the exchange process, but I knew there must be one. I waited in the long returns counter line. Once I made it to the counter, Patricia was rude, snappy, and confusing. She explained this long process to follow at the customer service counter in order to get a new salsa. Trying to understand the process, I asked her if an employee gets the new salsa or do I get the new salsa. She then again snapped at me and said -- "that depends on if they have someone available to do that!" I understand that this review can be confusing without hearing the whole conversation, but that would be too much to write here. Essentially, I felt so confused about the exchange process, and I also felt she was so annoyed to be doing her job that I just asked to return the salsa, then re-entered the store, got a new salsa, and waited in a very long self check-out line to get a salsa that was not leaking. After leaving the Costco, I realized that if Patricia had just be kinder and patient with me, I could have gone to the customer service counter, explained my issue, then gone to get a new salsa without having to wait in a long self check-out line again. Rather, she wanted to be rid of me and move on to the next customer, with no regard to really helping me. I know the store is busy, but I don't think that is an excuse to not appropriately help customers.
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May 2023 by Sharon Xu
Simply just go other place. Stupid at dealing with insurance, confusing on operation hours, and not polite. Not professional at all.
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April 2023 by Cibelly Aguiar
My visit wasn’t recently, it was about a year ago, and I forgot to post my review for the horrendous service my family and I received. The optometrist that services us wasn’t even an optometrist, according to everything there she was an assistant, and the actual doctor wasn’t present. I was scheduled for 8am, and I was there on time; she arrived at approximately 8:30am and was rude because supposedly it was our fault that she can’t commit to be at work on time. Secondly, my parents don’t speak English fluently and my dad is deaf from one ear, so we have to speak loudly so he can’t hear. I went with both of the to translate, but this assistant optometrist was so rude with them. first because their appointment was later on, but she was late, and she was running behind. Unfortunately that is not our fault. With my dad, especially, she was offensive and impolite, as I was translating for him and he couldn’t look at me, some things he didn’t understand; she would move his head strongly onto the equipment when he was taking longer than what she thought it was normal to do so. She would scream at them even if I translated something and they didn’t quite understand. I will never go back to the Everett Costco Eye Center, they’re older and they deserve to be treated with respect, we weren’t even asking her for a favor, we were paying for our visit and the minimum you can ask for is someone that is respectful with the elderly.
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April 2023 by Miranda G.
I love going to Costco! They have absolutely everything you need to thrive as an adult. The only thing missing from this location is the gas station. As usual, I also typically get the food from the food court and the service is always speedy and prices are great.
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April 2023 by Marni M.
Came here specifically for their electric bike that was on sale for in store pick up as it was even better than what they were offering on their website. All of the staff were friendly but also adamant about checking everyone's memberships when walking in and out. Would come again!
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January 2023 by Jah V.
Always stocked, always helpful employees in cheerful moods. One of the better warehouses to shop at.
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December 2022 by Brandon G.
RE: COSTCO PHARMACYBait and switch tactics used. Pharmacy advised that the drug experiencing a shortage was in stock and covered by my insurance. I then had to pay over $300 upon pickup, thinking it was a copay. After contacting the insurance company, I was advised that Costco reversed their claim + up-charged over $200. I thought it was odd that the techs would not discuss this medication with me. I was not informed that my insurance was not going to be used. My receipt also shows the charge as a "co-pay." Pharmacy Manager did not care and stated that he thought he was doing me a favor by offering the drug (instead of saying that they were out of stock).
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December 2022 by Harry H.
Happy with the washer/dryer; happy with the speed of delivery, however........Do not be deceived by the advertised "FREE INSTALLATION". You will need parts and you will be massively overcharged for the parts. I paid $100.00 for two Water Hammer Arrestors which cost $14.98 each at Lowe's. We paid $75.00 for a replacement exterior hood/flapper because they said the law required the hoods to now be metal. We were charged $75.00 vs. Lowe's price of $17.98. Similarly, they charged us $75.00 for a piece of pipe priced $8.52 at Lowes. The installer said, "Sorry, I just work for the company, I don't set the prices". In summary, the free installation cost $250.00 for $56.46 worth of parts, an astonishing markup of 443%.
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November 2022 by Manny C.
Can always count on getting quality food and household items for my household at Costco.Only downside at this location is flow of traffic during busy times such as weekends or holiday shopping.I recommend going early in the mornings or weekdays to avoid crowds/traffic.
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November 2022 by Dan R.
Great place for bulk items, friendly staff. Surprisingly decent clothing options for a great price!
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October 2022 by Mahesh Kansakar
Bad experience, he said EyeMed is not accepted there, but online search showed CostCo accepts most of the insurance including EyeMed. Dishonest person.
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September 2022 by Maaz Ahmed
Lack of professionalism and do not understand how insurance works. Which is a little disappointing considering they are in-network for BCBS but don’t understand how the system works. Behind the times and don’t seem to believe the fact that BCBS list them as in-network. Save your time, effort, and energy and go someplace else.
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July 2022 by Jose B.
Great place in a great location with some really good deals for members online only so don't forget to download the app. For example I got a surround sound home theater for 199 plus tax free shipping.