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November 2023 by MRD
In and out very quick service.
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November 2023 by Eric Hart
Great guys!! Fill my propane tanks here.
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June 2023 by Michael
Great service, very reasonable pricing, and decent trucks.If what you reserve is unavailable they will give you an upgrade for no extra cost.
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April 2023 by Andrew Johnson
Not a fan. Booked a road service first thing Monday morning with them. Service Manager “Eddie” said they would go out in an hour to avoid downtown Boston traffic. Two hours later, no show, no call. I called, and Eddie advised they would be another two hours. Again, no show, no call. At 1:00 PM, I called, and Eddie advised they would not be coming out.Thanks for wasting a day. If they are this dishonest about a road call, I’d hate to see what it would be like if one of my trucks was captive in their shop. My opinion is to avoid this place.
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September 2022 by Ruxandra Maria
We were told a truck was reserved for us and once we arrived at the location they said that because we were not a local company they wouldn't rent it to us. Very poor customer service would not recommend.
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September 2022 by wade smith
Ruxandra Maria, your guys showed up here yesterday to rent a truck with no money on their credit card, unfortunately budget will not allow us to give you a rental truck for free, So we had to turn them away due to having no money.
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January 2022 by Metro Partners Corp 1789 XCHANGE
I get my Rentals and Truck service here. Great crew from customer service to tech service.
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January 2022 by Wayne Smith
pick up a rental van. it was clean and ran as expected.
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December 2021 by Peter G
Good work at a reasonable price & done on time. Thanks Eddie!
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September 2021 by Jay Steinhardt
Great customer service today! It was made so easy for me! Thank you!Jay
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July 2021 by Dan Bilezikian
I reserved a truck with a lift gate about a week in advance from Ira Smith's Truck Rental. I had a four man moving crew scheduled on the day of pick up for which the lift gate was critical to do the job. The Ira Smith rental guy called me late afternoon the day before to tell me that the truck wasn't coming back on time and that I was out of luck. I asked him if he had checked around to see if any other locations had a truck available and he said he had and that there weren't any. I later discovered that one was available at a Budget rental location one town away. Eight days later i checked my bank statement only to find a $75 charge for a no-show fee. I called Ira Smith to complain about the charge and was dismissively told that it wasn't their problem and that I'd have to call Budget national customer service to get a refund. I did that and the agent was very apologetic, explaining that Ira Smith should have submitted a cancellation but didn't. I rarely take the time to write critical reviews, but in this case think one is well deserved. I'm giving them one star which I guess is equivalent to an F.
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July 2021 by Jayne G.
I wish I could give Budget Truck Rental a negative number but I can't even give it a ZERO! I reserved a truck a month ago to move my son to Chicago. The pick up day is tomorrow and I got a phone call today from a different Budget office from my reservation. I was told by this other, much further, location that they only had a completely different truck available if I wanted it. I called the main office and was told that I refused the second truck, which I hadn't done, and I explained that I was very concerned that they were just today, the day before pick up, realizing that they didn't have the truck I reserved. They said " well, I'll cancel your reservation. We don't guarantee a truck, we only guarantee a price." So I will NOT recommend any Budget Trucks. I will say that I immediately went to Uhaul and they have the truck I need CLOSER and CHEAPER, and they guarantee a TRUCK, not just a price. What good is guaranteeing a price - without the truck. That is completely ridiculous. And all three of the people I talked with were rude, insensitive and extremely unhelpful.
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January 2021 by Matt
Awesome Shop! We can't say enough good things about the way they treated us. I would recommend these folks to anyone in need of service.
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January 2021 by Luis Gonzalez
Great place to rent a budget truck, great rates, and definitely would recommend, and would come back with no problem!
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January 2021 by Lois Myers
Great people
