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“Nick was amazing and helped me with everything I needed to get my Verizon account. I highly recommend coming in to Northampton Verizon. I will be a long time customer.”
10AM - 6PM
180 Main St, Northampton
Mobile Phones
“Carl at the Noho Verizon was super awesome! He helped me save over $30 on my phone bill by switching my plan and deleting extra add-ons that I was paying for but didn’t know about and wasn’t using. I highly recommend going to see him!”
“When I entered the store, both young men stood and greeted me. Then Be Haupt helped me decide which phone was best for me. When I picked up the new phone 2 days later he changed everything over for me, cleared my old phone and helped me synch my Apple Watch with my iPhone. Lovely young man. He’s a keeper!”
“Both John, and Leon here at the Chicopee location have been more than helpful in setting up my phone switch. They are incredibly knowledgeable and extremely friendly. Highly recommend.”
“I came into the store today and Sebi was a HUGE help. I thought my phone was broken and he was able to fix it for me. Big thank you to this store for helping me. Great customer service!!”
“I went to the ATT Store in West Springfield. Gabe was amazing to work with to upgrade my phone. He was informative, knowledgeable and respectful. He didn't push me or try to get me to buy more stuff when I indicated I didn't want to. He was easy to talk to and explained all the tech stuff I didn't understand. ATT has an asset with Gabe, I hope they treat him well.”
“Had a pleasant time getting done what was needed. Also looked into possibly a new plan but my currently plan was still the better option. One of the employees also put Bluey on the TV so my daughter could watch it while we finished up our business. Really appreciate the time they took with me to make sure all questions were taken care of!”
“Convenient and reasonably priced service. I have a less common phone (OnePlus) so I called ahead and they ordered the parts they needed. A few days later I was able to bring my phone in and get it fixed.”
“Stopped into the phone store in Hadley MA yesterday with a rather complicated iphone issue that we were hoping to get resolved. We were immediately greeted by Izhan(sp?) , one of the technicians, who was later joined by Mike. They patiently worked their way through the problem with us and after close to an hour the problem was resolved. We not only appreciated their expertise but most importantly their kindness and professionalism. You should be very proud of these two employees!”
“It was a wonderful service provided to me by Nikki they helped me with my phone and storage and helped me be able to take more photos and videos for my device. They are very knowledgeable about phones and devices to help me with what i needed”
“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”
10AM - 7PM
326 High St, Holyoke
Mobile Phones
“Excellent value for my money. I have been overpaying for a long time just so I can finance a phone with the Big guys.
The manager is an empathic disciplinarian: she will check you if you come in with the wrong intention or attitude. I witnessed a flagrant customer get denied service (rightfully so). I wanted to call the P.D., but the manager deescalated the situation and had the customer walk out without being arrested.
Welcome to Holyoke, I presume.
Excellent ethics, fast service.”
“My five-star review is mainly due to the great service and help provided by AT&T associate Naydeliz R. She was fantastic! Answered all my questions and set up my new iphone as well. Excellent.”
“Scott , the store manager was extremely patient and professional in helping me with with my phone transfer —I would strongly recommend visiting this store and ask for Scott ?”
“A highly satisfied customer as usual! I have been doing business with the exchange street location for years and again today no disappointments. Jasmine Torres was amazing today and her way of being able to take care of me while handling her line of customers coming in was very impressive. She remained on track never once lost focus and never once did a line form or a customer wait to long. I was a customer performing multiple transactions and each one went smoothly! Thank you so much for your patience professionalism and kindness. My daughter is going to be super happy. Blessings”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“I love and appreciate this store and the amazing employees they have here! Brie has great techs working for her, and I had the pleasure of being assisted by Raulisha. My nephew needed a new phone, and Raulisha was quick to acknowledge us as we walked in and we promptly got started on which phone would be the best fit for us. She was very knowledgeable, efficient and pleasant to work with! She made sure our phone was set up and ready for use in no time! This is the best and friendliest T Mobile store!! Your customer service is amazing! Thank you!”
10AM - 6PM
331 High St, Holyoke
Mobile Phones
“(Translated by Google) My husband and I we have being customers for years. We have nothing bad to say about Boost nor the Store. I just went to get a new phone and the young lady that was there had such a great attitude, was honest and so kind. I left there feeling I was visited a friend. I also learned that it is a family owned business. ??”
“Krys C was the best! She helped me out with so much. Super friendly and knowledgeable! Definitely satisfied with the service and will recommend this location to everyone i know!”
10AM - 8PM
50 Holyoke St, Holyoke
Mobile Phones
“If ypu must visit a Verizon store, this is the location to go to and Bob is the representative there who I have found consistently over time, to be courteous, professional, knowledgeable and trustworthy.”
10AM - 8PM
344 Russell St, Hadley
Mobile Phones
“I just want to give a shout out here to Naeshaun and Chaz who helped me yesterday at the T-Mobile store in Hadley. They helped me find just the right phone for my needs, without at all pressuring me into choosing a more expensive model. They also hooked me up with internet service, which I wasn’t expecting, but am actually really grateful for. It seems to work well in my home and is much less costly than the provider I had previously used. Additionally, I just had a lot of fun with them. Thanks for making it a great visit.”
10AM - 7PM
360 Russell St, Hadley
Mobile Phones
“Blair, Gary and Jorge were excellent guides in purchasing new phones.
As new employee Jorge was very patient in answering , Gary filled in with additional information, and manager Blair’s intelligence and sense of humor made everything go smoothly.”
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“I was very impressed with the customer service! Shortly after I arrived to get a new phone, the woman helping me had to leave unexpectedly. The other team member, James, came over to help and mentioned he was supposed to be leaving soon for his daughter’s first birthday party. He called a manager to check to see if someone was coming to relieve him and was told they would be there shortly. Then, an elderly man came in and was having a hard time with his phone and understanding how things worked on it. James stayed calm and was very pleasant and helpful to the man, offering assistance with multiple things (how to sign into email, how to recover a password, explaining WiFi vs data). His relief didn’t show up until over a half hour later. I felt really bad for him, as a fellow parent, I understood the urgency for wanting to get to his daughter’s party. When his relief arrived, instead of leaving right away, he stayed to make sure everything was closed out with my order and phone transfer, even though I told him he should go and let the other team member help me finish up. I kept thinking how impressive it was that he never once showed that he was frustrated or upset about being late to his daughters party, and that he was so very pleasant under such a stressful situation. Hats off to James! Absolutely amazing customer service all around!”