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“Nick was amazing and helped me with everything I needed to get my Verizon account. I highly recommend coming in to Northampton Verizon. I will be a long time customer.”
10AM - 6PM
180 Main St, Northampton
Mobile Phones
“Carl at the Noho Verizon was super awesome! He helped me save over $30 on my phone bill by switching my plan and deleting extra add-ons that I was paying for but didn’t know about and wasn’t using. I highly recommend going to see him!”
“Priya and her staff provide five star customer service, are knowledgeable about all things Verizon and technology, and are very kind. Priya's store offers flexible hours so it's easy to drop by the store before or after work. My Mom and I really appreciate the step by step guidance provided by Priya and her staff to set up our new phones. What could have been a very stressful process was made so much better with Priya's invaluable help. We first went to Priya five years ago and we will definitely be returning to Priya's store for any future Verizon needs.”
“Aniket is wonderful! He straightened out all the mess that another carrier did. I bought a phone and plan from him and couldn’t be happier. His coworkers were also very kind and knowledgeable. Aniket is a gem and I appreciate him.”
“Super quick and easy. Me and my parents went in to get 3 new phones and Ian made the process super easy and quick. He explained everything thoroughly so there was no confusion and got everything transferred from my old phone to my new one fully. Only took about an hour!”
“My wife's phone needed a new screen. We were in and out within 30 minutes. Very friendly and knowledgeable customer service. Saved the day. Highly recommended.”
“I came into the store today and Sebi was a HUGE help. I thought my phone was broken and he was able to fix it for me. Big thank you to this store for helping me. Great customer service!!”
“I went to the ATT Store in West Springfield. Gabe was amazing to work with to upgrade my phone. He was informative, knowledgeable and respectful. He didn't push me or try to get me to buy more stuff when I indicated I didn't want to. He was easy to talk to and explained all the tech stuff I didn't understand. ATT has an asset with Gabe, I hope they treat him well.”
“Had a pleasant time getting done what was needed. Also looked into possibly a new plan but my currently plan was still the better option. One of the employees also put Bluey on the TV so my daughter could watch it while we finished up our business. Really appreciate the time they took with me to make sure all questions were taken care of!”
10AM - 7PM
326 High St, Holyoke
Mobile Phones
“Excellent value for my money. I have been overpaying for a long time just so I can finance a phone with the Big guys.
The manager is an empathic disciplinarian: she will check you if you come in with the wrong intention or attitude. I witnessed a flagrant customer get denied service (rightfully so). I wanted to call the P.D., but the manager deescalated the situation and had the customer walk out without being arrested.
Welcome to Holyoke, I presume.
Excellent ethics, fast service.”
“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”
“My five-star review is mainly due to the great service and help provided by AT&T associate Naydeliz R. She was fantastic! Answered all my questions and set up my new iphone as well. Excellent.”
“Best Walmart around. Way better than the one in Hadley, like 1000 times better. Maybe smaller, but better. Less is more :) Bigger food selection and has a frozen food selection unlike Hadley Walmart. Very friendly staff. I live close to the Walmart in Hadley, but i drive out of my way to visit this store. I cringe if i have to go Hadley store. Only downside is they banned plastic bags in Noho so you're stuck with paper.”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“I love and appreciate this store and the amazing employees they have here! Brie has great techs working for her, and I had the pleasure of being assisted by Raulisha. My nephew needed a new phone, and Raulisha was quick to acknowledge us as we walked in and we promptly got started on which phone would be the best fit for us. She was very knowledgeable, efficient and pleasant to work with! She made sure our phone was set up and ready for use in no time! This is the best and friendliest T Mobile store!! Your customer service is amazing! Thank you!”
“It was a wonderful service provided to me by Nikki they helped me with my phone and storage and helped me be able to take more photos and videos for my device. They are very knowledgeable about phones and devices to help me with what i needed”
“Came in with my free government lifeline cell phone numbers account number and password and seemingly was able to port in and save my current cell phone number to a new cell phone brand new with a screen protector and a case for $130 including the first month's bill of unlimited streaming and uploading high speed internet and then took off the offer of the Samsung a9 plus 5G 11 inch tablet for $20 more on my monthly bill and only $15 additionally for commission and sales tax. I am currently very elated and satisfied with my purchase and service I highly recommend it to anyone!”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
10AM - 6PM
331 High St, Holyoke
Mobile Phones
“(Translated by Google) My husband and I we have being customers for years. We have nothing bad to say about Boost nor the Store. I just went to get a new phone and the young lady that was there had such a great attitude, was honest and so kind. I left there feeling I was visited a friend. I also learned that it is a family owned business. ??”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
“Fabi is the best to work with especially for new customers switching I recommend her and her manager who helped with my otterbox case install 10/10 Customer service”
10AM - 8PM
344 Russell St, Hadley
Mobile Phones
“Best Customer service I have ever had!
I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days.
I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company).
I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.”
10AM - 8PM
50 Holyoke St, Holyoke
Mobile Phones
“Walked in at 4:40 PM, made an appt with the Genius Bar for 5:35 PM, stayed in the store, was notified by SMS that the appt would be at 6:50 PM… Met Adrian who asked to state the problem at 4:45 PM (had a problem with the Apple Email app which prevented my accessing my GMail acct)… Adrian “fixed the problem by 4:55 PM… true genius… 5 Star care…?”
10AM - 7PM
360 Russell St, Hadley
Mobile Phones
“Outstanding Service & Atmosphere
I switched to Verizon after a month of no service with Mint Mobile, and the team at the Hadley store made the entire process smooth and stress-free. Despite my phone throwing one issue after another at them, they patiently worked through everything with kindness and determination.
Jordan was especially helpful, and the store manager led with genuine care—not just for me, but for everyone who walked in. I watched them go above and beyond, even offering water and checking in with an elderly customer multiple times. It was truly heartwarming.
The vibe in the store is fun, friendly, and well-run. Every staff member I spoke to was knowledgeable, kind, and upbeat. After a disappointing experience at the Northampton location, I wasn't sure I'd stick with Verizon—but this store completely changed my mind.
Even though I live closer to another Verizon, I’ll always come back to Hadley. They’ve earned my loyalty with their outstanding service and genuinely great people.”
“If ypu must visit a Verizon store, this is the location to go to and Bob is the representative there who I have found consistently over time, to be courteous, professional, knowledgeable and trustworthy.”
“I had an absolutely amazing experience working with Jessica Mattoon at Spectrum, and I truly cannot say enough good things about her. From the very beginning, Jessica was incredibly kind, patient, and welcoming. She took the time to actually listen to my concerns and made sure I understood everything clearly instead of rushing through the process.
Jessica went above and beyond to help me. She explained all of my options in a way that was easy to understand, answered every question I had, and made sure I felt confident and comfortable with my decisions. Her professionalism combined with her warmth made what could have been a stressful experience feel easy and pleasant.
What stood out the most was how genuine and caring she was. It’s clear that she truly cares about helping people and doing her job well. She was extremely helpful, knowledgeable, and respectful the entire time, and her positive attitude made a huge difference.
Spectrum is very lucky to have Jessica Mattoon on their team. She is a wonderful representative of the company and deserves recognition for her hard work and dedication. She absolutely deserves a raise for the outstanding service she provides. If you’re looking for someone who will treat you with kindness and go the extra mile, Jessica is the person to ask for. I highly recommend her to anyone visiting Spectrum”
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“I was very impressed with the customer service! Shortly after I arrived to get a new phone, the woman helping me had to leave unexpectedly. The other team member, James, came over to help and mentioned he was supposed to be leaving soon for his daughter’s first birthday party. He called a manager to check to see if someone was coming to relieve him and was told they would be there shortly. Then, an elderly man came in and was having a hard time with his phone and understanding how things worked on it. James stayed calm and was very pleasant and helpful to the man, offering assistance with multiple things (how to sign into email, how to recover a password, explaining WiFi vs data). His relief didn’t show up until over a half hour later. I felt really bad for him, as a fellow parent, I understood the urgency for wanting to get to his daughter’s party. When his relief arrived, instead of leaving right away, he stayed to make sure everything was closed out with my order and phone transfer, even though I told him he should go and let the other team member help me finish up. I kept thinking how impressive it was that he never once showed that he was frustrated or upset about being late to his daughters party, and that he was so very pleasant under such a stressful situation. Hats off to James! Absolutely amazing customer service all around!”