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August 2024 by Amy Pybus
We've been going to ESP for years and they're the best! They've taken care of about 8 cars for us. Clear communication, fair prices, good advice and they tell the truth. They even have a loaner car if you plan far enough in advance, or will give you a ride home. Reliable and helpful, awesome people
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June 2024 by r2z2
It’s rare that I feel like going out of my way to express how nice a place like this is to work with. They’re literally so nice, reasonable, and straightforward, I won’t be going any place else. They offered me a ride when the car I needed wasn’t ready yet. Nobody has ever been this nice to me before ? <3
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June 2024 by Geoff McKonly
I’ve been going to ESP for over 5 years. They have serviced a 15 and 20 year old car and now a brand new car for me. I trust them to keep my family safe through vehicles that are dependable and run well. They always make sensible recommendations as well as inform me about upcoming things I’ll need to take care of in the future.
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April 2024 by Kathryn Joyce
My oil and filter change was quick and easy. The mechanic carefully explained some services to be aware of in the future in a friendly and helpful style. Their prices were also better than other nearby mechanics.
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March 2024 by Lindsi Sekula
A wonderful local small business that is always friendly and professional - they make you feel like family and always service your car the way it should be.
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December 2023 by Sarah
Updating my review to add an actual review. I have used them twice and they have been so fantastic and reasonably priced. I'm not from the area, I moved here a few years ago and trying to find an honest mechanic is difficult. Especially being out of state from Maine. They are beyond honest and can communicate very well
Both were done in less than 3 days. Even referred my coworker whose serpentine belt was going. They really helped her out and worked with her on what is needed to keep it maintained until they are able to replace. 10/10
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November 2023 by Aubri Drake
I've been going to ESP for 5+ years, and they're always friendly, plainly explain what needs to be done, and do good work. Their waiting room is clean and welcoming, they have a bathroom for customers, and they provide rides to/from customer homes if nearby.
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October 2023 by Noah s
I tell all my friends to go here, seriously great customer serviceServices: Auto brake repair
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September 2023 by Joanne M.
THE place to bring your car for repairs. Friendly, honest folk and reasonably priced. Also, very accommodating if you don't have an appointment.
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August 2023 by Andreezzyy
Love every bit of EPS!!. kind staff good professional advice and prices 11 out of 5 would recommend this place!
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June 2023 by Sadie Berenson
I can’t say enough good things about the folks here at ESP, and I’ve been bringing my vehicles to them for the past 12 years. They’re kind and honest people. Whether it’s been a big or small issue, they’ve always seemed honest and shared all information with me before doing any work. As long as I’m living in the Valley, ESP will always have my business.
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April 2023 by Fay Hinckley
I was doing a Google search for mechanics in Easthampton and in my opinion these folks are not highly rated enough! They were one of two shops that even answered the phone and the only one with a cheerful voice on the other end. They were flexible with my scheduling needs in terms of dropping off and picking up my vehicle. When I came in the morning to drop off the vehicle they were a little busy but the gentleman at the counter greeted each customer the same and was really kind and attentive as he talked to everyone. What I anticipated to be hundreds of dollars to fix my horn turned out to be an easy 30. They called and explained everything they did to my car as well as an estimate and detailed explanation of future repairs should they be needed. I also have to say the three photos of their mechanics over the years on the wall in the lobby put the biggest smile on my face. SO HAPPY I found them.
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January 2023 by Melanie Salvaggio
I just had my second experience with ESP and felt the need to write in. The first time I went to ESP was about two years ago when my car sounded 'congested' and they had to put in an entirely new exhaust system for me.Recently I had my check engine light on. I initially had it checked out by a larger name brand place in Northampton and they simply plugged in the diagnostic and said it was a catalytic converter code, and quoted me at $1800, to fix and wanted to do it ASAP, no further info.I decided to take it back to ESP for a second opinion and I'm glad I did. I got a phone call from them THOROUGHLY explaining all the tests they had put the car through and all the possible issues it could be having. They let me know the engine light was now off but we put a plan in place for if it came back on, along with an estimate of how much that would cost later. They let me know it was not the converter that was faulty, but a sensor- which costs $400 to replace as opposed to $1800. HUGE difference to the wallet.At ESP they are always friendly, reliable, thorough. They let you know what is wrong with your car with transparent and understandable information, and are not trying to rip you off. I love this local business and will continue to use them for all repairs moving forward!! I cannot say enough good things. Plus they are right in town, and so am I, so the convenience of walking there is great for me. I don't ever feel too stranded without my vehicle.I have a 2014 car with 80K miles on it- I'm not looking to spend money on major repairs when they aren't necessary. I know I can trust ESP to not try to con me out of thousands of dollars. A true gem in the neighborhood. Thank you ESP!!Services: Battery
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January 2023 by Bonnie McLoud
I stopped in to schedule my oil change, and in addition I needed some air in one of my tires. They never charge me for little things like checking my air real quick or looking under the hood if I hear a noise, I don’t trust automotive places easily and I have to tell you this place is great.If you don’t have a mechanic or an auto repair and service place that you use regularly please give ESP auto on pleasant st a try. They have been a staple in Easthampton for many years and are a family-based small business, Everyone is so kind, accommodating and friendly. It feels like you are working with family only you pay them lol. Thank you ESP for doing a great job. Every time I interact with your company.Service: Oil change
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October 2022 by Jess Z.
My mechanic retired but he recommended a few other local places, including ESP. I tried them out and so far they seem great!
