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November 2023 by Louise P.
Good and helpful service in spite of being busy. Staff is helpful and informed and informative.
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October 2023 by Catharine Dollase
CVS .com has a third party to your door delivery service which the local pharmacy takes no responsibility for how good the service is. They also cannot provide you info on how to complain to this so called "Roady" (name I got from the pharmacy attendant) company that does the delivery. There needs to be a way to complain about bad service. This pharmacy does not understand that the lack of good service by their subcontractor reflects badly on them. They need to take some level of responsibility as a CVS representative.
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September 2023 by e.s. greenhouse
This CVS was my pharmacy for 7 years. Even after I moved a 45 minute drive away, I continued to make the drive monthly for scripts, which they synched. They were the friendliest pharmacr and most customer service oriented I've ever had.
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August 2023 by Jeffrey Freeman
Called in on August 9 at 1:33 - asked about a prescription and got snapped out. I'm sure the job is difficult but I needed the information.
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August 2023 by Jon C.
Pharmacists are a truly busy lot these days, and most at this CVS are remarkably helpful, adroit and good humored. When someone is remarkably otherwise, it's worth mentioning since those not blessed with, or appreciative of the value of diplomacy, civility and congeniality toward customers (not to mention to be knowledgeable enough to not dispense the wrong information, the origin of this exchange) should be cited. One young lady in the pharmacy is indeed the latter. I needn't mention her name since I'm certain the other extremely amiable and courteous staff at this CVS are more than aware of her toxic attitude. Dismissive, adversarial, then outright confrontational. I'm sorry.
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August 2023 by Megan Macrae
The cashier on July 31 around 4pm was so sweet that she even gave the little boy a lollipop and sticker for being a good boy in the store. They had the Flavor of Gatorade that I went looking for. It's not the newest building, but it's a great CVS with great workers.
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July 2023 by Christopher J. White-Wolf
3 times I have requested in person to a pharmacy technician that they call Walgreens to request a transfer of my prescriptions to this pharmacy. 3 times i have been told by the same blonde, elderly, female curmudgeon at the pharmacy register, that Walgreens does not answer their phone and could I call my physician to have a new prescription sent. The pharmacy situation in Easthampton is bad, and this unhappy, unhelpful, crone is CVS corp's contribution for keeping it that way.
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June 2023 by Franklin F.
There are constant problems refilling prescriptions even when the prescriptions have refills. They do things like give you oral suspensions, but forget to give you the syringe so you can actually measure and take the medication. It seems incredibly hard for them to get something right the first time. I have had interruptions in medications just waiting a week for them to get the med in stock or get their refill system to work. There are a couple of nice employees, but the majority look overworked and out of it. Not a good look for those who are dispensing medications!
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May 2023 by Eric Freeman, Jr.
I know what you're thinking, what do you expect? Literally, I expected to not feel bad enough to write a review. It was that bad.
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September 2022 by Miriam Hartshorn
The store and pharmacy have been closed since at least 9/7/2022. Signs have been placed on the windows and doors directing customers to the Northampton stores. No sign if this is permanent or temporary, and no notification given to customers who had pending or auto-refilled prescriptions to pick up—I kept getting texts saying my prescription was ready, but the building is closed. Called another local store to see if I could transfer my prescriptions there, and was told that the roof collapsed due to heavy rainfall. I hope that all employees are safe, but I wish the institutional response were a bit more cohesive.
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September 2022 by Jane S.
I have had lots of bad and unprofessional experiences with this CVS pharmacy location, but what pushed me to leave a review is that I called to try to fill a prescription I'm about to run out of soon and learned that they are closed and will be for the next two or three days. I was given no warning about this and am now going to miss doses of my medication. I'm never going back here if I can avoid it, that's for sure.
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August 2022 by Bonnie McLoud
08/29/2022 A big thank you to Miranda the pharmacist, who took the time to prioritize getting my medication ready today so that I didn’t have to wait a long time to get it.The medication prevents me from suffering daily so I am truly grateful.A big thank you to Stephen the pharmacist who got my prescription together quickly so I could please for a memorial service. Thank you again much.
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June 2022 by Jack M.
i've been to some terrible cvs pharmacies and this is the worst. the pharmacists are either rude, incompetent, or both. if you're looking to have your prescription filled hours later than you're told while someone gives you a nasty look, shuffles around aimlessly, then tries to charge you three times as much than you normally pay because they forgot to bill your insurance this is the place to go! if you haven't lost your self respect then support your local pharmacy and let this one rot
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April 2022 by No Thanks
This pharmacy is run by surly teenagers with the worst customer service skills I have ever encountered.
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November 2021 by Tammy Damon
Terrible service at the pharmacy. Never have anything ready even though I call first to make sure it's ready. It'll be an hour, 2 hrs later it's not ready. Come back in 20 minutes, again not ready. Come back in 30 minutes. And they just shrug their shoulders like who cares.