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November 2024 by Chelsea Carlson
A family member came to visit us this weekend and unfortunately popped a tire on the way to our house. We called Aaron's and they were able to come out and put on a spare in such a timely manner.
The driver, Roland, was compassionate, kind, and professional. Our family member had a fall in the parking lot on the way to meet Roland, and he ran over to our family member to help. His grace and care in handling the situation is the reason we will always use this service and recommend it to others!
Thank you so much for your help in a tough situation.
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September 2024 by Cassie Tragert
Roland R was incredibly helpful and I'm really grateful for his fast service and patience with me! I was delayed in getting the car ready and he was really helpful in explaining what I needed to do. I would recommend this tow company to anyone in the future! Fast, friendly, and very knowledgeable! Thanks again!
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September 2024 by Krystyna Culhane
Roland was super helpful!
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September 2024 by Ray Abram
Aaron's really helped us out when we were in a bit of a bind. The person in the office who arranged the truck for my friend was so kind and understanding, thank you for being so sympathetic to our situation. Up until that point, everything was going smoothly, and we were really appreciative.
But then the tow truck driver showed up, and oh dear, things went downhill fast. We didn’t catch his name, but he had sunglasses on and a beard. Right from the start, he didn’t even greet us, just went straight to the car like we were in his way. Then, to top it off, he was smoking in our faces. We all felt a bit uncomfortable around him, the whole vibe was off. Maybe we caught your driver on a bad day, and I get that happens. I just ask that he works on improving his behavior if we ever meet him again.
We let him get on with his job, and to be fair, he did handle our vehicle just fine. But I really don’t think dealing with customers is his thing. He was a bit rude, intimidating, and smoking around us, which made us all feel uneasy. That’s not okay at all. Your office staff were fantastic, but that driver may need a bit more training or perhaps a role away from customers. Thanks again.
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July 2024 by T Bone
Dude James is the bomb! Helped me late at night!
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July 2024 by Anthony W
Joel K at Aaron's bailed me out today with a full pick up full of stuff. Son graduated from Umass a few weeks ago and truck blows a brake line 5 blocks from his apartment..
Joel K, gave me a return call advising me 3 other calls in front of me and an ETA. The communication was great. Joel reached out as he was finishing the last call, filling the tank, on his way, and see you in 20 minutes!
Absolute pleasure to work with this team and would highly recommend Aarons "24/7" any day, all day. Will make sure daughter has Aaron's in her contacts as she has 2 more years at Umass.
thank you guys for making it easy to get us home after a very stressful day of packing up and moving out.
appreciate it very much!
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November 2023 by Tanto Mane
A local Chevrolet dealership treated me like an unwanted step-child, effectively ignoring my car for a week before I'd had enough and called the boys at Aaron's for a tow oughta' there. Communicative and, more importantly, TRUSTWORTHY...these gents got the families wagon from A to B all without me being present. Special mention to Joel for making things happen."AAA" accredited and affiliated.Hopefully... you won't need em' but be glad they're there!
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November 2023 by Kate Kieras
This place is the BEST tow company I've ever dealt with. Staff is super friendly and answering any questions you have. They really go the extra mile to try and help with fees as much as possible. I would recommend them in a heartbeat! Aaron's 24/7 tow went above and beyond. Thanks again guys!!
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September 2023 by Geo Y
Aaron's is always ready to help. Thank you!
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August 2023 by Laura Thibault
Very professional. Excellent service!!
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January 2023 by Bernard Mandeville
Nice guys here and usually on the ball.
Needed a tow and they came out quickly!
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July 2022 by Bones MIll
Nice guys here and usually on the ball.Needed a tow and they came out quickly!
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June 2022 by Destiny Hamilton
I purchased a vehicle in northhampton without a set plan on getting said vehicle home. But after calling a couple nearby tow companies Aaron’s was the choice! And I’m so glad I chose them. Best price, friendly staff, and amazing service. They brought my vehicle all the way home to the north shore (over 100 miles) without complaint. So thankful! Choose Aarons Service: Car towing
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January 2022 by josh Branscomb
Good experience
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October 2021 by Robert Banas
Aaron's Towing picked up my vehicle and delivered it to the garage for repairs.Driver waspleasant and new his job well.Would use again
