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August 2024 by Lilybeth LaFevre
This post office does not follow the posted hours from online. I signed up for a PO Box here because online it says you can pickup until 5:30 pm. I spoke to the postal workers one Saturday to confirm the hours after I tried to pick up a package earlier that week and was unable to before 5:30 pm. I was told that they stop giving packages at 5 pm. When I asked them to then explain the online hours they appeared nervous and they stated that they could give out packages after 5 before 5:30 but that the person might have to wait if they are doing work in the back. I said that was fine and thanks for the explanation. I went to pick up my packages today at 5:14 pm and was denied service. I knocked on the door and asked for my packages and was told “no, I’m doing book keeping and I’m not allowed.” I said that’s fine I’ll wait. She replied “no by then it will be 5:30 pm and that’s when I leave.” This is unacceptable. It’s the only post office that has pickup times after 5pm. I work 9-5 the same hours that the post office is open. They told me to come on my lunch break or on Saturdays. This shouldn't be something I have to rush around for on a short 30 min break when the hours are clearly marked online. If I had known they weren’t going to follow their posted hours I would’ve chosen a different location. They are denying me access to my mail. I also paid more money for a larger PO Box that accepts the smallest size USPS flat rate box and I know that one of my packages was that same box and that has not been placed appropriately in my mailbox. I paid more
money for a larger size box but this was a waste if they're not even going to put what the USPS says fits inside there. I should be entitled to a refund and charged for the smaller size since it's become a waste of money anyway. This is not okay.
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November 2023 by Maya Golding
Lovely folks holding down the duties of this post office! Always kind, accommodating, and helpful ⭐️
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October 2019 by Brianna M.
AMAZING AMAZING AMAZING !! Lisa Sandy and Carol are just the best! USPS take care of these hard workers just like they take care of all the local folks of North Eastham!!