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February 2024 by Julie Spaulding
Just rude!
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January 2024 by Shel Bee
The guys aren't so friendly. But, there is one lady that works there that's always so kind. In a world that's so mean, it means alot. I hope she sees this!
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December 2023 by Susan Mazzie
I will say it again best customer service, friendly staff. Extremely helpful, I’ve never had a negative experience at this UPS location.
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December 2023 by Free Country
I purchased a one page printing job on their website to print out the shipping slip for a large package. It was heavy and I lugged it into the store and approached the counter to give them my order # like I have done a handful of times in the past. Would you believe that not one of the three employees working (one of which WAS THE OWNER) could figure out how to print it out!? This is one black and white shipping slip I'm talking about hereAfter around 10 minutes of being left without any explanation of what was happening, I explained that I needed to leave for work. There was no apology for the inconvenience, no offer to hold my package until someone who knows what they're doing can help me out, and of course no mention of a reimbursement. Just a shrug and the excuse that, "We don't know how to do this and the guy that's usually here is out." At this point, learning that this is the owner telling me this, I was frustrated. I asked him how something that usually take me less than 5 minutes to do is now going on almost 15 mins and why do they think that telling a customer that "we don't know how" is a help to anyone, and I am met with this guy giving me a "time out" sign right in my face like he was the referee who showed up to the wrong game. That was it. What kind of business owner acts like that?I went to the Longmeadow store the next night and was in and out in maybe 3 minutes with the employee even helping me carry my heavy package in from my car. Night and day difference. There's a reason why this place has so many negative reviews. Stay away.
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July 2023 by M. Bade
The quickest and most convenient service I’ve ever experienced at an UPS store. I’m not sure if it’s just the timing, location, employees or combination of all of the above.
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March 2023 by Linda S
This is the best UPS store I've been to. Staff is always friendly and helpful. I'm usually in and out pretty quickly. They are great here and very patient.Edit: just read some of the other reviews and the low reviews mostly have to do with UPS delivery trucks, not this store itself. I've been here probably 20 times in the past couple years and they've been nothing but great.
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March 2023 by Sarah Jayleen
one of the employees named ERIC was very unprofessional and disrespectful when I dropped of my package. I came in with 2 packages and as I was coming in he rushed to the door and spoke in a very HIGH tone "WE ARE CLOSING SO THIS BETTER BE QUICK" Sir its not my problem the door was not closed. I find this comment very inappropriate. NOONE should be spoked to like this. I find this very disrespectful. I work in the healthcare field and patients come in late however I would NEVER speak like this to any of my patients. WHO SAYS SUCH A THING LIKE THIS TO CUSTOMERS??
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February 2023 by Mary Kirk
I love that the UPS store is my 1 stop to do all my business. I never have any problems and they make things so much easier. Doreen is always courteous and polite and professional. I was stressing about documents i needed to get notarized and mailed out and I thought I wouldn’t have time to get to my bank and back to mail them, I was so relieved when Doreen stated she was a notary too!Thank you Larry and especially Doreen!
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February 2023 by Granger Things
Sometimes I go great experience! 80%of the time AWFUL. Today not so great just like all of fhe time. The girl at the frong desk Doreen was not very nice. Yelled at us because we were asking question very bad customer service. I was their with mom. Bad today. Wish I could give 9 stars. Bad customer service Doreen.
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January 2023 by Melvin Coleman
This has a low rating, but I’ve had my personal mailbox here for almost a decade, never had any issues. Staff is all very friendly, helpful and polite. Lines can get a little busy and long, but what do you expect? It’s much better than the post office.
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December 2022 by Melissa Bergeron
I went in on Saturday morning, Dec 10, 2022 to store 0964. I don't usually go to Ups, and was very unprepared for my transactions. It was quite busy, yet Barbara and everyone there were above and beyond helpful, respectful and calm. I had been stressed for other reasons, and the staff here made it a very pleasant experience.Thank you so much.Melissa O'Brien
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October 2022 by Jason B.
I have to say this. All UPS stores can be busy when you go there. I haven't been to any one that was never busy or I didn't have to wait. Also no one is rude at this location ever. Maybe a little short with people, but that's cause anyone over thirty has no idea how to package an item before going to the store. The owner of this store is usually always there and very helpful. I have shipped with them the last seven years and the only bad experiences are when other customers cause delays as they believe the staff is there to package their items. Also the parking lot is easy to navigate if you know how to drive. There's plenty of parking as well. So instead of bashing your local stores try to be a little understanding.
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September 2022 by Eugene D
Omg some of these reviews are hilarious. Pack your boxes better and you won't have any broken goods and if it does break it's 90% of the time the delivery person dropping or throwing the package, not the clerks in the office.This location is amazing. The staff are always polite and courteous and answer any questions I have. I must've shipped/returned close to 40 items or so and NEVER had any issues.The fact that USPS picks up from this location is a huge plus, saving me a drive over to their location.Keep up the great work! Thank you
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August 2022 by bill Miller
My wife dropped off a heavy package at this location & went back to the car to get another package for drop off & told me she saw the girl behind the counter take the heavy package and push it off the of the scale onto the counter top & then onto to the floor causing the package to hit the floor making a loud noise when it hit the floor. I do not know of the package is broken or not, but I already reported this to the buyer of the package & I am going to report this to Usp main headquarters as well. I have had a large package break in the mail with this Ups store in the past & they should not intentionally push a customer's package on to the floor from a high distance & should get help carrying the package if it is too heavy for them to carry ( my wife weighs about 120lbs & carried this package in by her self from my car. No reason this worker could not have gently lowered it to the floor rather than push it off of the counter . This is ridiculous & I would like this package back so it can be inspected for damages! And after reporting this to my customer he is upset with me!
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August 2022 by Stephen L.
The shorter woman at the front counter is foul-mouthed, rude, and always unkind. Zero help. This is a horrible store. The men who work there are okay, and one woman at the front is particularly wonderful in the way that she helps customers. Beyond her, you will find little if any help in this store.