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March 2024 by jordan cohen
An incredibly poor experience from start to finish. Our preparer was not up to the task, and called us for days with questions, repeatedly delaying the return, and repeatedly ranged our return in the matter of THOUSANDS of dollars. We called and asked for a switch to another associate, which the manager agreed with, however, the first associate continued to call us daily, despite the return having been re-assigned. During these days, I called multiple times and asked several managers to stop the first preparer from calling us, and to ensure that it was indeed being handled by another person, to which I was repeatedly told yes, and how sorry and embarrassed they were that the first preparer had kept calling us.Fast forward, someone else eventually completes our tax return, and they ask us to come in, sign, and pay. We make an appointment and show up on time, only to wait 25 minutes for the new 'preparer' to be ready. We sit down with the new 'preparer', only to find out that she did not prepare the taxes and had never seen this return before, not even looking at the return before seeing us. I could understand someone else completing it, and her being asked to go over and explain it to a person, but not even that was there. It was just 'here you go', with no explanation.Again, a poor experience to say that least, not made up for by a 50 dollar discount. With this experience across multiple levels of staff, I can safely say that if you're looking to get your taxes done, avoid this location.
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February 2024 by diane brady
Original price jumped from 175 to 245. Requested my taxes be reviewed by a supervisor and requested a call back. None of this was done. I will never use H&R Block again. I had been using them for almost 20 years. Never again.
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March 2023 by John Schreindorfer
Nice and easy they walk you through everything you need. And get you the money that you're owed and deserved. I went to the h&r block in East longmeadow which provided nice easy parking along with some other shops I could take care of some daily needs that
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April 2022 by Andrew Gagne
I've filed in several different states in the past. No matter where I am, I've been taken care of very well. Each location has always been great.
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April 2022 by Natalie Rice
We love Louise Keeler, our tax preparer. She always does a fantastic job with our taxes. She is in your East Longmeadow, Massachusetts office.
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March 2022 by Judith Kennedy
The tax preparer was knowledgeable, efficient, and good to work with until it came time to pay the bill and an additional $40 was added. I had called for price and my preparer stated $275. I asked about coupons and found one online for $25, which I used and anticipated a final cost of $250. However, I was unpleasantly surprised when told my final cost would be $290 from what would have been $315 without the coupon. The preparer advised me that the price she gave me over the phone was an estimate, but I was not told that there would be a higher cost if my schedule C expenses were over $2,000. A potential client needs to be given this information before the appointment is made not after, in order to make an informed decision about using H & R Block. Supposing they could not afford the higher cost and were unable to pay the extra amount following completion of the work. I was very disappointed about the way this was handled.
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February 2022 by Sara Harrison
Working with Louise was great. She's fast snd efficient. Creating an account on My Block was simple and made it easy to share all files online. Didn't have to goto the office.
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February 2022 by Anne C
Professional, ease of process, visibility of information entered during appointment.
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February 2022 by Rachell Rivera
Enjoy the service, not so expensive.
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April 2021 by Kaitlyn Akerley
My tax professional was very helpful (Maureen).
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April 2021 by Brenda Torres
I was very satisfied with the way i was welcomed and treated , very Professional.
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April 2021 by Frank Moryl
I Know Louise for a long time. She is and acts professional and a credit to H&R Block.
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April 2021 by Google user
I messed up my taxes and it was my first time. But when I went there my taxes got accepted. I was very happy especially since I was anxious that they would get declined.
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March 2021 by Darlene Collins
Roger was very knowledgeable and explained everything. He was fantastic
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March 2021 by Aida Rivera
Is the best place to go to get it taxes done
