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“I bought a pair of boots that split after a few months of use. When I returned them to the Enfield, CT store, Richard the store manager, replaced the boots quickly and with minimal inconvenience to me. Thanks, Richard for great service to your customers! Bravo!”
“I met some great guy....Dylan. He was patient and very kind. Well-trained and found what I thought we needed for our deck fence. Then...he was exceptionally kinder when my husband said it wasn't..... Even told us how to get things at other stores of Home Depot! Thx so much Dylan! I gave you 5 stars!”
“Great working with Jerome, knowledgeable, gave me many samples to bring home and got back to me right away with pricing and availability. Store has lots of options for remodeling and/or building materials.”
“I like Home depot in Wilbraham because they always have what I need. And most of all the customer service workers are very nice and respectful and they always find a solution to the problem specially IRIS she always finds the solution...”
“Steve was great to work with from start to finish for two closets in new construction. Day of install went just as tech said it would. Very neat, took care to prepare finish of floors and cleaned up after themselves. Thank you”
“Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and cabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.”
“I visited this Home Depot for the purpose of seeing about replacement screens from windows I had purchased from there several years ago. I went to the Millwork department where I met Ian. After explaining my situation Ian was very helpful and got me a quote which was emailed to me a few days later. I then went back to the store on Saturday and again spoke with Ian who was able to place the order for me. Afterwards I roamed the store and bought a few others items. Overall the store was clean and well stocked. Other employees I came in contact with were friendly and helpful with the questions I asked. Plenty of free parking.”
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
“I have read all the bad reviews regarding customer service at the Boston road location. My experience was different I was looking at showerheads and an employee named German not only asked if I needed help I did look lost but took the time to explain my options and how I could easily change it myself he was polite respectful and I appreciated the. I say to say do not let someone else bad experience keep you from going there I am sure there are more German to assist you”
“I visited this Home Depot for the purpose of seeing about replacement screens from windows I had purchased from there several years ago. I went to the Millwork department where I met Ian. After explaining my situation Ian was very helpful and got me a quote which was emailed to me a few days later. I then went back to the store on Saturday and again spoke with Ian who was able to place the order for me. Afterwards I roamed the store and bought a few others items. Overall the store was clean and well stocked. Other employees I came in contact with were friendly and helpful with the questions I asked. Plenty of free parking.”
6AM - 10PM
136 Elm St, Enfield
Home Improvements
“I would have given a 5 star, however costumer service comes along way in a costumers experience, at any place of business. I was taught growing up to give everyone the benefit of the doubt. I've given many of the self check out staff at Home Depot in Enfield, for over a year "the benefit." I love going to this specific location, because I always find what I need, they have great prices and sales, it's also 5 minutes from my house. However, I will only put my orders for pick up, which I've had a GREAT experience with the staff who bring out my purchased items. The reason to this is because it doesn't matter how great you have your store prices, it just takes a few times of some staff members to be rude, for a costumer to either start shopping at another store, or do what I do, order for pick up. The staff at the self check out need to learn how to treat everyone as equal regarding race. I would be the bigger person and say HAVE A GREAT DAY! as they look up to the ceiling like I wasn't speaking to him/her. As I mentioned before I'm sure it's not all the staff, but the times I've gone in, within the last year I have yet to come across a professional self check out staff member. A year was enough to stop going in, as I was ready to call the staff out regarding there behavior.”
“I have been to Home Depot, Chicopee Ma a few times over the past 6 weeks. I received the beat customer service from a young man named JT! He was very knowledgeable, professional, asked all the right questions about the job I was doing in my basement. I am most grateful for all of his help. I hope Home Depot knows how lucky they are to have an employee like him! Kat Morris”
“Good store with friendly staff and seems well stocked. This is a good place to find occasional deals and discounted goods. The garden section is great compared others in the area and priced reasonably.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
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Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“My wife and I recently finished a kitchen remodel which included new kitchen cabinets, countertop, backsplash and appliances. After interviewing several kitchen remodel stores we chose Kelly Fradet. We have dealt with several construction projects in the past including two major additions to our house but I can honestly say this was the most seamless well organized and pleasant experience we have ever gone through. Diane B walked us through the project from day one and maintained communication throughout ensuring everything was completed in a timely fashion. She helped us with the numerous styles, paint colors, countertop selections and even hardware choices. The installer Kurt was excellent at his craft, always punctual and communicated the plans perfectly. Everything came out beautiful. We both enthusiastically recommend Kelly Fradet if you are looking for a kitchen remodel. They have excellent customer service and do phenomenal work.”