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“I always find what I'm looking for when I go to the East Longmeadow location. If by chance I need assistance, someone is always nearby to help with any and all questions I have. Highly recommended!”
“I buy tools or items there that if they survives one use I considerate worth the price. This time I bought moving blankets and crow bars.the crow bars are working extremely well as well as the moving blankets they will all last for another project. Win / win for me.”
“I called to inquire about an adjustable steam valve for radiators and they were very professional and respectful, they found it within seconds and had a reasonable price. When I came to the supply storage all I had to do was mention that I was the one who called about it, he had the parts pulled within a couple minutes. Spent 5 minutes in the store and was on my way. Great customer service.”
“They been changing staff around lately but the new people are good. Friendly. And they stay open Till closing time, which is nice cuz I cut it close occasionally, and it really pisses me off when you go somewhere and places close there doors 5-10mins early. (LIKE the Stop&Shop 1min away)
ESPECIALLY with the most destructive President- in-US history's, war on gas&oil. Bringing gas from $1.50ish to 4$ in only 18 months.”
“Awesome selection of wood and tools. Knowledgeable friendly staff are on hand to assist you in selecting the perfect tool or lumber for your project or offer advice. Always a good place to stop, do some shopping, learn something new. If you like wood working, this is the store for you.”
“I just got out of work i was tired and didn't want to go to the other side of town to get chicken feed.i went in Rockies and bingo there it is and alot more..”
“I bought a pair of boots that split after a few months of use. When I returned them to the Enfield, CT store, Richard the store manager, replaced the boots quickly and with minimal inconvenience to me. Thanks, Richard for great service to your customers! Bravo!”
“Consistant staff that will remember you. Very knowledgeable of where to find things. Willing to go with you to insure that youfind what you're looking for. Hence, looking for chainsaws, tools, great work clothes, plumbing, wood stove supplies, great selection of paint and painting supplies, etc., etc., this is the place. So, to wrap this up... GOOD BEY Home Depot, hello Rocky's.”
“Great place. If you're not a licensed plumber then don't get in over you're head. This is a great plumbing supply house and the guys there are some of the friendliest around.”
“Every time I go in, Nick or one of the other employees greets me within ten seconds. They help me find what I'm looking for and have the general expertise and knowledge the big box stores have lacked for years and show no sign of acquiring. I'm glad to have a small town experience in a place that has everything I need.”
“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
“I met some great guy....Dylan. He was patient and very kind. Well-trained and found what I thought we needed for our deck fence. Then...he was exceptionally kinder when my husband said it wasn't..... Even told us how to get things at other stores of Home Depot! Thx so much Dylan! I gave you 5 stars!”
“We usually see George at the store, and we are always very pleased with his customer service and inventory. This time, his son Dylan greeted us, and he was equally friendly, helpful and provided excellent service. We love supporting our local hardware store, and are so happy they are there.”
“I've been here a few times. A little pricier than the big box stores but the staff is attentive and very nice. Great store for when you don't want to deal with the huge stores (and who does? Not me!)Always glad to shop here when I can.”
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
“Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and cabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.”
“I like Home depot in Wilbraham because they always have what I need. And most of all the customer service workers are very nice and respectful and they always find a solution to the problem specially IRIS she always finds the solution...”
“Great store and excellent service! Before I went to Larry's, several other stores were visited. None of them had the shower cartridge I needed. Went to Larry's, was in and out in 15 minutes. Paid less than Amazon, over 50% less than Home Depot, both of which I would have needed to wait for.”
7:30AM - 12:30PM
476 Oak St, Indian Orchard
Hardware Stores
“Great place to pick up home improvement supplies! Great selection of lumber and anything else you need at great prices. The associates are very helpful from the moment you walk in the door. Parking is limited, but usually not hard to get a spot. Easy in and out.”
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
“Needed a part for my AC unit and Plimpton & Hills had it….To the person who answered my call on Friday April 14, 2023 at 4pm THANK YOU.LONG STORY SHORT my AC broke on a 90* day with a 4 month old baby asking where is the AC. When I called for a part, they had it. They also stayed open a little later for us and gave directions to locate the building.AGAIN THANK for the best customer service..”
“I visited this Home Depot for the purpose of seeing about replacement screens from windows I had purchased from there several years ago. I went to the Millwork department where I met Ian. After explaining my situation Ian was very helpful and got me a quote which was emailed to me a few days later. I then went back to the store on Saturday and again spoke with Ian who was able to place the order for me. Afterwards I roamed the store and bought a few others items. Overall the store was clean and well stocked. Other employees I came in contact with were friendly and helpful with the questions I asked. Plenty of free parking.”
“I have read all the bad reviews regarding customer service at the Boston road location. My experience was different I was looking at showerheads and an employee named German not only asked if I needed help I did look lost but took the time to explain my options and how I could easily change it myself he was polite respectful and I appreciated the. I say to say do not let someone else bad experience keep you from going there I am sure there are more German to assist you”
8AM - 5:30PM
641 Main St, Somers
Hardware Stores
“Local hardware store, hard to believe what they can pack into here. I was working on a cook-top replacement and the guy worked with me to get the correct fittings and items. In and out under 10 minutes, momma got her new cook-top and I didn't spend my day driving.”
“I visited this Home Depot for the purpose of seeing about replacement screens from windows I had purchased from there several years ago. I went to the Millwork department where I met Ian. After explaining my situation Ian was very helpful and got me a quote which was emailed to me a few days later. I then went back to the store on Saturday and again spoke with Ian who was able to place the order for me. Afterwards I roamed the store and bought a few others items. Overall the store was clean and well stocked. Other employees I came in contact with were friendly and helpful with the questions I asked. Plenty of free parking.”
6AM - 10PM
136 Elm St, Enfield
Hardware Stores
“I would have given a 5 star, however costumer service comes along way in a costumers experience, at any place of business. I was taught growing up to give everyone the benefit of the doubt. I've given many of the self check out staff at Home Depot in Enfield, for over a year "the benefit." I love going to this specific location, because I always find what I need, they have great prices and sales, it's also 5 minutes from my house. However, I will only put my orders for pick up, which I've had a GREAT experience with the staff who bring out my purchased items. The reason to this is because it doesn't matter how great you have your store prices, it just takes a few times of some staff members to be rude, for a costumer to either start shopping at another store, or do what I do, order for pick up. The staff at the self check out need to learn how to treat everyone as equal regarding race. I would be the bigger person and say HAVE A GREAT DAY! as they look up to the ceiling like I wasn't speaking to him/her. As I mentioned before I'm sure it's not all the staff, but the times I've gone in, within the last year I have yet to come across a professional self check out staff member. A year was enough to stop going in, as I was ready to call the staff out regarding there behavior.”
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“My wife and I recently finished a kitchen remodel which included new kitchen cabinets, countertop, backsplash and appliances. After interviewing several kitchen remodel stores we chose Kelly Fradet. We have dealt with several construction projects in the past including two major additions to our house but I can honestly say this was the most seamless well organized and pleasant experience we have ever gone through. Diane B walked us through the project from day one and maintained communication throughout ensuring everything was completed in a timely fashion. She helped us with the numerous styles, paint colors, countertop selections and even hardware choices. The installer Kurt was excellent at his craft, always punctual and communicated the plans perfectly. Everything came out beautiful. We both enthusiastically recommend Kelly Fradet if you are looking for a kitchen remodel. They have excellent customer service and do phenomenal work.”