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May 2024 by Barbara Grochowski
Just love this store! The staff is so helpful, knowledgeable, and friendly. Very laid back, love that it's local and employee owned. Their selection of pet and garden products is amazing!
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May 2024 by My Google Reviews
Great selection of perennials, and Ann in the garden center is great!
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April 2024 by Bob Roy
Clean, great prices, large selection of everything and very helpful friendly staff
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March 2024 by Jessica Benevides
I love A.W. Browns. About a week ago my daughter lost her beloved hampster Patricia. She was the best little hampster. So gentle, sat and let my daughter hold her while reading, watching tv, etc. My daughter would put little hats on her and put her on little furniture, and the hampster loved it. (Patricia was also purchased at Browns.) I called the store around 9:15 in the morning, looking to see if they had any hampsters in stock. My daughter had recently lost hers, and was ready for a new one. I didn't want to bring her if there were none to pick from. The woman on the phone was so kind and knowledgeable. She was not hurried at all, and took her time telling me about the selection of hampsters they had at the moment. I left the conversation smiling and excited to bring my daughter in. That afternoon, I showed up with my daughter and we headed straight to the hampsters. Almost immediately we were greeted and asked if we needed some help. I said we were looking for a hampster. She asked me if I had called earlier. (Keep in mind this was 7 hours later.) I said I had, and the woman informed me that they were expecting me. She had been told about my earlier phone call and she would be right back, because another woman was somewhere in the back and she had also been brought into the conversation after my am call, and she felt they had the perfect hampster for us. I already could not believe the service. The chain of workers who had discussed my phone call this morning, and were ready to help me seemed to be endless. We were showed a hampster while we waited and were told it was a "boy." Immediately I saw my daughters face and knew it had to be a girl. We were then shown the most perfect hampster, the one that they had said would be just right for us. Before, anything was said, I looked at the employee, and whispered "it's a girl." She then said "It's a girl, " and my daughters face lit up. She let my daughter pet and hold the hampster (Now named Bella.) It was love at first sight for my daughter. Bella was boxed up and handed to my smiling daughter. We were shown the food that was currently the diet Bella was on. The employee wished my daughter well and then whispered, " Mom, just so you know, it really is a girl." I couldn't help but smile. At the register the employee there was also all smiles. She interacted with my 8 year old daughter and listened to her talk about her last hampster. She asked her questions about the possibility of a name for this one, and the color of her cage. Of course it is pink. She wished my daughter luck and fun and we were on our way. My daughter smiled the entire way home and so did I.The store is impeccably clean. All the staff are knowledgeable and super kind, and most of all the animals that they have are amazing. We have never seen a dirty cage, and every animal they have is handled so they will be the most friendly pet. There was even an employee walking around with a bird that was for sale. That is how well kept their animals are. Big pet chains just can not compare when it comes to the excellence that is A.W. Browns. I will always choose Browns.
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March 2024 by Coda Ashland
This store is amazing! They have everything you could ever need for your pet. From dogs to cats to small animals like birds and reptiles, they have it! I noticed their selection is a lot better than retail pet stores, they have healthier food and name brand as well. They have beds, litter, toys, pet care, and so much more. The staff are super friendly and outgoing, definitely a cheery vibe all around! Even though their prices are a bit more expensive than retail pet stores, I will still choose to buy from here because I know they are a local business! Shop local yall!!
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February 2024 by Mark Tetreault
I like this place. It feels local, and it feels like it is laid back and easygoing. If I think about it, I will gladly take a drive to get my dog food and bird seed. I am sure that the store offers so much more, and I am vowing to spend time in the store this year to explore the gardening side of the store. I think I read somewhere that it became employee owned recently, so I would love to support that. If you want a great atmosphere with great, helpful people, give it a shot.
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December 2023 by Lynne C.
We were looking for a cocktail and they had what we were looking for. We got the call on 11/1/23 the day of the first snow fall but that didn't stop us from going to get our baby. Sure enough he was a beautiful little dna tested boy just what we wanted. After spending a bunch we took him home. Melissa the manager was a very cordial person. She let us know that she clips nails as well as wings with an appointment. She would love to see the little one again in the future. I definitely would recommend going to A W Brown if you are looking for any bird product because the employees are very friendly and knowledgeable when it comes to the products for your pets.
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December 2023 by Jeffrey DeMarey
Great family and pet friendly place
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December 2023 by Henry Lanouette
Our favorite pet and garden store! Owned by its employees… if you want personal service; this is the place to go!
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November 2023 by Katie Castagno
I adopted my bunny white holland lop from this place..Excellent attitude and even let me hold her a couple of times before bringing her home..She has the sweetest temperament and the cutest personality.Thanks, again for my baby girl.
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July 2023 by Tam Dao Thanh
I have years of experience raising fish. Yesterday was my first time going to this store. A girl at the freshwater fish area refused to sell fish to me because my pond was not “ready” How can you decide someone’s pond is not ready if you never see it?! Why I need to prove my pond is ready to buy fish?! Or I’m not a native speaker so you refused?! Or I don't use the same techniques with you so you refused?!It was very offensive and ridiculous!Worst service ever!
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June 2023 by Faye Krainson
Purchased 2 hanging ferns for a shady porch. Kate was very helpful and kind with her suggestions and guidance of which plants were attractive. She snipped them to tidy them up, which was greatly appreciated.
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May 2023 by Joy Alleman
Love AW Brown, with a very special shout out to Annie! Thanks for helping me w/possible tick situation. False alarm, but she stepped right up with a can-do attitude for an unexpected request, all in a day at AWB! Rosie Riveter move over! ???
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February 2023 by Bill
Good place to buy duck food and food for your animals
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December 2022 by J S
PLEASE READ:I recently walked in to the pet area of the store and noticed a large bunny in a very small cage. The cage had a sign that said “adoption fee: &40”. The bunny could barely move in the cage. I spoke with the employee in the department and asked about the bunny. She told me that she had been surrendered by the owner a week prior to that day. I asked how often they take the bunny out of the cage. She explained to me that they don’t have the time to take her out. So, basically the bunny had been stuck in there for an entire week.I went home with a very unpleasant feeling. The next day I called to see if the bunny was still there and she was. I went back after work that day and the poor thing was still sitting in the tiny cage. I asked for information on her and they had nothing. That’s all she told me was that she was full grown. I adopted her.After getting her to my home and opening the cage, she could barely even hop. It was obvious she hadn’t moved like that in a while. Also, after doing about 30 seconds of research I found out that this bunny was a Flemish Giant breed and was approximately 5 months old and will het to be as big as 25lbs (we took her to the vet to confirm this).My point is, why would the store take in a bunny and if they couldn’t give it adequate accommodations? Also, why didn’t they have any information about her? It was not difficult to find. I am extremely disappointed and it’s so sad to see these kinds of things happening.She is the sweetest thing and I am so glad I stopped by that day and adopted her. I love her so much ❤️
