“My car was having serious electrical system problems. No charge for their attempt to diagnose in detail after standard tests did not reveal the intermittent issue or a underlying cause. They allowed me to keep the car with them until I could figure out what to do next. Overall - very honest, fair priced and extended me every courtesy.”
“This family-run business is outstanding. We service our 4 vehicles here and find them to be courteous, ethical, honest and reliable. They are a very busy shop and are extremely well organized. We highly recommend them!”
“I needed an emergency tire change, I was able to get an appointment right over the phone for the same day. Adrian was so helpful and guided me through the process.”
“Called to have my AC fixed on my work truck, got me in and out and at a VERY reasonable price, Buddy and his crew are awesome and the office lady (didn't catch her name) was so pleasant to deal with!”
8:30AM - 12PM 1 - 4PM
19 Kate's Way, Vineyard Haven“This is for the previous 1star review, by Stan Jarvis, you did not bring the wheelbarrow tire in for repair, Gabriel (Gaby) did, no quote was given to him, he mentioned the tire was ripped and he was told he'd need a new tire and tube, you came in looking for his wheelbarrow tire, and complained about the price.
Lesson number one: never send a child to do a man's job.
You can't go to a business on Martha's vineyard and complain that their prices are too high and have them try to compete with online Amazon / Walmart type of companies, you'll make no friends or business acquaintances that way. If you could get the wheelbarrow tire for $20 delivered to your house you wouldn't have spent the time and money to go to a tire repair shop to get a wheelbarrow tire fixed,
They are moving customers in and out with repairs like no other business on the island,
If as you say in your review "you are consistently the youngest one in the conflict" maybe you might be the problem
You talk about "de-escalation" but then you say you justifiably pushed back there's no justification for that, just say no thank you and leave.
Could have island tire handle it better, yes, but when you degrade and depreciate the work of others and what they charge for it, unfortunate conversations occur.
They will try better next time.”
8AM - 5PM
486 Main St, Falmouth“I'm new to area. They are my sister's car care place. Recently went for inspection sticker and a few other things. It was a great experience. They explained everythingbefore doing anything. A very friendly dog greeted me and visited with me during my wait. I will definitely refer others to them.”
“Nestled in the heart of Oak Bluffs, Martha’s Vineyard, lies a hidden gem of an auto repair shop that turned my inconvenient tire mishap into a seamless and pleasant experience. Upon discovering a pesky nail lodged in my tire, I stumbled upon this quaint yet professional establishment that prides itself on efficiency and customer satisfaction.
The moment I entered the shop, I was greeted warmly by the staff, setting the tone for what would be a refreshingly straightforward transaction. Tyler, a knowledgeable and affable gentleman, promptly attended to my issue. His expertise and friendly demeanor immediately put me at ease, assuring me that my car was in capable hands.
The service provided was not only swift but also thorough. Tyler efficiently patched up the tire with precision, ensuring that I could resume my journey without further delay. What truly stood out was the transparency and fairness in pricing—I was pleasantly surprised by the reasonable cost, which underscored their commitment to providing value without compromising on quality.
Beyond the technical proficiency displayed, the shop exuded a welcoming atmosphere, creating a sense of community and trust. The entire interaction felt personalized, as if I were a valued friend rather than just another customer. Tyler’s professionalism and genuine interest in ensuring my satisfaction were commendable, making what could have been a stressful situation remarkably manageable.
In conclusion, my visit to this auto repair shop in Oak Bluffs, Martha’s Vineyard, was nothing short of exceptional. From the prompt service to the friendly demeanor of Tyler and the team, every aspect of my experience exceeded expectations. I wholeheartedly recommend this establishment to anyone seeking reliable automotive care coupled with genuine hospitality. They have certainly earned my trust and future business.”
“Hey “Paula Enos”, do them a favor and fix your star rating. You raved but only gave them 3 stars. That drags their rating down. I never understand people who do this.”
7:30AM - 5:30PM
8 Victory Dr, Sandwich“Had two MB serviced here and they were great. I normally head to the dealer but found these capable technicians and managers in Sandwich. Great communication on availability , price and completion. Highly recommend”
“Excellent! Ramon did the oil change and Troy was the customer service guy who was courteous, professional and friendly.
Easy, fast, painless. Excellent. I will definitely be coming back!!! Thank you!”
“My experience at the Falmouth ST far exceeded my expectations and I will gladly recommend them highly to family and friends. All interactions with staff and manager was exceptional as they were professional, knowledgeable, thorough and friendly. They went the extra mile to insure the correct tires were chosen for my car. They called Lyft and even paid for my ride home - what a bonus. It’s clear they value their customers. Many Thanks!”