-
June 2024 by Amy Green
Really rude bank tellers , no one greeted me or said hello, I went to get help opening an account and immediately decided to close it because of the lack of customer service and rude employees that served me. Clearly they don’t care about their customers or their reputation if they are hiring rude people. Avoid this bank unless you like to be treated like garbage the second you walk thought the door.
-
January 2024 by Ricardo Tejada
Very bad service, they stole 800 dollars from me
-
May 2023 by Jovanna
I have been a customer of this branch for over 30 yrs. When I 1st moved into East Boston and it was EBsavings and still continues now that they have changed over to Rockland trust. Everyone in this branch is exceptionally friendly and very professional unlike some reviews that I've read.
-
April 2023 by Jovanna Schalimar
I have been a customer of this branch for over 30 yrs. When I 1st moved into East Boston and it was EBsavings and still continues now that they have changed over to Rockland trust. Everyone in this branch is exceptionally friendly and very professional unlike some reviews that I've read.
-
June 2022 by Jose Bonilla
Had to wait quiet 30 minutes in line but a good customer service
-
November 2021 by Alex D.
Nothing against this location specifically but this place sucks dont even consider getting a mortgage through them they backed out two weeks before closing during covid w a bs excuse
-
June 2021 by Vitor Sena
worst bank ever . make it better
-
March 2021 by STEVE M.
Too share my experience. It's all about the branch manager, some run there branch in a customer friendly and effective manner, while others are unfriendly and represent obstacles when it comes to conducting simple banking business. One branch to stay away from is the South Boston, Andrew Sq.
-
January 2021 by Gabriel Martinez
(Translated by Google) A very good bank
-
November 2020 by Thomas S.
Clueless and incompetent. This bank is a 24/7 headache. The tellers are clueless or frustrated when it comes to very simple tasks or requests that bigger banks could do in a minute. You will not get functional online banking with this. Steer clear. Save your time.
-
January 2020 by Diane C.
There is an EBSB branch across the parking lot from where I work; in fact, the company I work for has business account(s) there. When my employer gave me a check for $17.30 (seventeen dollars and thirty cents) I walked across our parking lot to cash it. I was informed that even though my employer banks there, they would not cash the check as it was issued from another bank. $17.30. My employer (a retail establishment) deposits thousands of dollars daily, is STEPS away from the branch, is not good for $17.30?! If that is the kind of service EBSB provides..... good luck!
-
November 2019 by Lisa Bella
By far the worst bank I've ever held to deal with. Holding a buisness check for 5 buisness days because my checking account is new. I deposit CASH and they don't make the funds available until 48 hours. How tf does ANY bank EVER allowed to hold peoples money for that long when people have bills to pay???? Yeah I see a new checking account with a different BETTER bank in my future. Bye bye EBSB✌
-
November 2019 by Jasmine Victoria
Had the WORST experience today when going into this bank very disappointing. I walked in no one greeted me to say hello, I take a seat and I’m waiting to be called by customer service. Only took a few minutes which was good, but the customer service woman didn’t even stand up to tell me she was ready, she yelled over her desk to tell me she was ready. When I greet her with a smile and ask how she was she looked at me with a straight face and just said well. I told her my problem and was just trying to get her to understand, but she was rude the entire time and I wasn’t even there long, I probably sat at her desk a total of 10 minutes and if you run out of patience that quickly with your customers maybe that isn’t the job for you. when I tell you the moment I sat down she was with a nasty attitude. So at some point she lost patience with me and brought over her manager who was very kind, told me she would have it taken care of. At some point I was looking at her talking and she turned her computer away from me and her head with just a nasty attitude and ignored me while her manager spoke too me. I feel like I was being very discriminated against because her customer before hand was Hispanic and she was very nice to him, laughing and being enjoyable with him. I heard there entire conversation because I was right there but as soon as I go to her table she had instant aggressiveness. She was a very short, stout, heavier set, with glasses Hispanic woman. DON’T GO TO THIS BANK! unless you speak Spanish.
-
February 2019 by Larina L.
The only reason they get 1 star is because i need to give them atleast that to write a review, i put all of my cash into the atm as a deposit, on Monday, its Thursday, just got done with my third phone call with the bank wondering where my money is. They told me yesterday it would be available today, well we believed them, my husband went to put gas in the car this morning, no money, couldnt get gas to get to work, he works 45 minutes away so he had to call out of work because our money (our cash deposit) was still not available over 48 hours later, so now not only do i not have my cash deposit available to me but i just lost out on an entire days worth of work. They again today, THURSDAY, told me it will be available tomorrow. We shall see, however im closing my account with them and making sure i do my homework before i open my next account.
-
November 2017 by khalid Mohamed
Good costumers service
