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October 2023 by Brian Starr
Both Morgan and Amber are awesome gals to work with. I was notified and kept in the loop with everything that was going on with my car the entire time. I must say I was very pleased with the service that Pro Automotive gave me. I would recommend them to anyone in a heartbeat!!!!Services: Auto water leak repair
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October 2023 by Bob Peters
The shop is clean! sounds odd that that is important in a repair shop, but it shows superior professionalism and organization. Staff takes the time to do a proper repair and communicate all issues, without and sense that i am being upsold. In fact they try to save money for me wherever they can. This is my second time getting maintenance done and I could not be happier.
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October 2023 by Terry Miner
4.5 Stars!!! Purchased tires online, mounted, balanced and alignment at Pro Automotive!! They were attentive and provided additional feedback on some other needs as well!! Great first time experience! I will be back!!
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October 2023 by Adam Tedstone
I recently had my truck brought to Pro Automotive when my transmission had failed. Chelsea was great working with me to go back and forth with the warranty company. They replaced my transmission and flex plate in a timely manner. I would have given 5 stars but when I picked up my truck I noticed the exhaust was louder than normal they told me it was cause of a broken manifold stud which I knew about. I ended up moving hundreds of miles away not long after getting my truck back. I noticed a strong odor of gasoline in the cab of the truck and the exhaust also being loud. Decided to get under there myself and checked where the catalytic converter bolted to the manifold and found that the passenger side all 3 nuts were loose. Easy fix for me but something I wasn’t expecting to do on my own after spending thousands. If they just took an extra 10-20 mins and double checked their work this could have been prevented.Service: Transmission
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October 2023 by andrew pearson
Great people to have work on your car! Had the brakes done, new rotors, new air filter and cabin filter done as well! My rav 4 is now performing like it should! Great people too!
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October 2023 by Derek
Fast, efficient, honest company. Had an ignition coil issue, my mechanic kept me in the loop every step of the way, and they were willing to work within my budget to get me back on the road. Will be returning!Service: Auto engine diagnostic
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August 2023 by Rachel Turner
They have always done such a great job for me! I had a nightmare car in the past that they helped me with. Always had problems but always offered fixes that didn’t break my budget (unlike other repair shops!) technician that works on my vehicles has been there for a while and Chelsea is very friendly and knowledgeable and straight to the point. Thanks again for always fitting me in with a simple text!
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August 2023 by Matt French
I’m very picky about who works on my cars and needed some tires swapped over to a new set of wheels. They did excellent job mounting and balancing them and doing an alignment for reasonable price.Service: Wheel alignment
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August 2023 by Eric Moreno
I’m very impressed with Pro Automotive. The online appointment setup was very easy and straightforward, their staff was courteous and professional and they were timely and responsive with my vehicle service.Service: Oil change
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July 2023 by Devin Batchelder
My car stopped running on a busy highway very far from home. I found a list of nearby shops and I called Pro Auto. The team was friendly and professional, they even called me from the tow truck to check in. They got me back on the road a lot faster and for a lot less money than I was expecting. I highly recommend them!Services: General repairs & maintenance
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July 2023 by Anais C
You treat people with kindness and respect, you get treated with kindness and respect. With that said, my car needed brakes. They squeezed me in to inspect the brakes the same day I called. Brakes needed to be replaced, receptionist called around to get the lowest possible price and car was ready for pick up the next afternoon. I honestly went in expecting that I would have to wait until after the weekend to get my car serviced. I'm thankful that they took my car in quickly and with no hesitation.
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June 2023 by Mikaela Rivera
Not the type to go outta my way to write a review or complain publicly about mediocre or less-than-decent service but I’ve never felt so frustrated by a business than I have with Pro Automotive in Dudley. Went for a brake service after I couldn’t go to my usual mechanic. Paid at least $900 for rear brake pads, rotors, and calipers. Since my initial service, I’ve had to return twice to utilize the warranty as my rear brakes soon had started squeaking and grinding. Even after my most recent visit in which all parts were apparently replaced completely, my brakes are STILL squeaking and grinding. The front desk folks also seem not at all sympathetic about the fact that their mechanics have messed up THREE times already, and treat me as though I am a pest. The receptionists also claim that they will keep you updated through the process but conveniently “forget” to tell you that your car is all set and has already been finished for a while until you’ve waited hours and you’ve had to call them yourself for any update.After paying $900+ I expect quality work and service with quality parts. This tells me that they mechanics are not as professionally trained as they rave that they are, or that they use dirt cheap parts and mark them up like crazy. I have plenty of family and friends with similar horror stories from Pro Auto. Will not be returning once my warranties are all used up.
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June 2023 by New York Koala
Trusted and always thorough. They ask before they service with no hidden costs. Repaired my exhaust system and fixed minor things for inspection. Quick as well.Services: Auto exhaust system repair
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June 2023 by Christine Clifford
Got a flat...called them from listing on AAA sight...stopped there after my spare had been put on and my tire was ordered for me to pick up next day..no waiting.They took care of me right away...excellent,clean,friendly service station..
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May 2023 by Veronica
Friendly professional service. I love how they send text alerts on the status of the job and they send detailed descriptions and pictures of jobs done or that need to be addressed. Super convenient.Service: Auto maintenance
