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August 2023 by Jamie Ayotte
Worst phone experience of my life. Nothing on the call tree offered help for my problem Plus I couldn’t talk to a live person. There’s no option on the call tree to talk to a live person when you have an issue about a delivery that someone just dead and damaged all of your product. They seriously need to fix the call tree. The mail delivery person tossed my cardboard shipping boxes on a wet stoop, not wrapped in plastic and I did not know and now all of my boxes that I ordered are waterlogged.
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May 2023 by Daniel
After waiting for my package to come in from Australia I noticed the tracking said return to sender at the Dracut post office, I called them up and they were able to deliver to my address successfully. Overall good smooth experience
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April 2023 by Amy Knight
My mail lady is unethical, lazy, and on some kinda power trip. She has just stopped delivering my mail twice now because she thinks I should empty my box everyday. She lied and said it was a month from my last pick up. I just picked everything up last wed. I pick up at least once a week. The problem is that she is cramping oversized packages in a post office box in a mailhouse. I have called on her three times and supervisors never get back to me. She personally told me the last time I asked her nicely to deliver over sized packages, “ she doesn’t have time to deliver everyone’s package to the door, yet I see her delivering to everyone else but me. I am not stopping I will go all the way up if I have to
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April 2023 by Anne-Marie Kosh
I recently bought a beautiful home in Dracut and this post office is very close by. On 1/9/23 I had had a pretty harried day, thanks to life’s demands and nothing seemed to be working out as I had planned. I needed to mail a very important document so I went to this post office in the evening only to be met by a white grumpy woman with a prima donna attitude at the counter. She started whining about how she had a life and that I needed to hurry up and finish whatever I needed to do because she had a man waiting at home. I was in disbelief at her brazen rudeness and left angrily and went to the post office in Lowell on Father Morissette blvd where I received great and courteous service. When I went online, I noticed that this Dracut post office has mostly negative reviews which is not surprising. It’s not serving anybody and the rude arrogant staff like that woman are an embarrassment to the entire postal corporation. In fact, I need to report her behavior to the post master general because I did not deserve such disrespect. This Dracut post office needs to shut down. It’s an ugly stain on an otherwise great neighborhood. That female postal worker needs lengthy training on diversity or to be fired altogether if she believes black people are beneath her station in life.
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November 2022 by Nicholas K.
Decent service, the guy there is pretty helpful. They've never lost a package of mine, only downside can be the lines sometimes.
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September 2022 by Barbara McNuge
I had to to the post office because a package that I mail came back to me . I mailed 3 to my grandson who is in the Navy he only received 2 so Paul took the time to find out what happened he re sent it at no charge. Thank you Paul this was great customer service!
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April 2022 by Kay Fraz
Great time applying for my passport. Paul (I think… it started with a P for sure I’m so forgetful) was super helpful !!!Good stuff
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March 2022 by Shuv Fresen
The old lady in the front desk of this USPS is rude, unprofessional and racist. Worst USPS experience ever ! Her behavior was visibly different with us vs with the white lady ahead of us in the line. She was nice, warm and helpful with the client before us. On the other hand, she was rude with us.We will never go back to this USPS ever !
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December 2021 by alex hamelin
Please up date the hours on your website
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June 2021 by katelynn ashton
Worst post office in the area. about 2 months ago my mail man decided to deliver my mail and my sons mail across the street to my mother in law (in the pile contained one of my stimulus checks) when asking him about the hand off he had told my fiance ad I how she instructed him to deliver our mail there (without my knowledge) so he obliged.Since then, we have received numerous threats of eviction stemming from the mail issue. Now we are going to court, and obviously a statement from the post office would be beneficial for our case. When speaking to Jason the supervisor at this location, he told us we would NEVER receive a statement from them, that they where told the house was vacant for years (my fiance has bills in his name back dating 3+ years in the residence)Jason was no help, and continuously talked over anything I had to say. This whole court ordeal originated with their post man purposely delivering my mail to the wrong address.
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June 2021 by Arline Stewart
At my Apt. Complex I have received mail and a package in my box that was addressed to another resident. A neighbor got my mail. I even got mail meant for a person on the other side of town! Dracut is growing yet the P.O remains small, often with a line out the door and one window open. Delivery and customer service needs an overhaul.
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June 2021 by Rith M.
Please all people don't send any items to Asian. They don't respond for missing item. It just happened on me. Six months ago no receive item. UPSS is bad service.
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April 2021 by Emily Sullivan
Rude, unprofessional, patronizing. Judging by the comments I’ve seen it seems like I’m not the only one with this experience so please do something about it, Dracut Postal Service.
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April 2021 by Paul Vachon Jr
We have a sign on our front door that says leave all packages at side door and the US mail lady don't think that applies to her we live on a very busy main road not only does she not put packages at side door she puts packages against the door so you can't open the door to get the packages I don't know if it's just pure laziness or don't like her job
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March 2021 by R M
Workers here are very helpful and quick and efficient to get things done. Politics aside, local distribution and collection center here is great.
