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March 2024 by Lucaylayden Mayanja
Very place, Bill is very helpful.
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March 2024 by Tatiana Concepcion
The employee who sold me the unit was very kind and polite and very knowledgeable about the unit and about the job description in general he told me everything I needed to know he also showed me a few units so I can choose which units I want. Keep up the great work sir.
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February 2024 by Joshua Anders
They nearly doubled my rent, conveniently right after notifying them that I moved out-of-state. Probably legal, but definitely unethical.
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February 2024 by ruth rocha
Nice people get place to store my things
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February 2024 by ImBreezyBoi
I had a horrible experience with Life Storage in Dracut, MA. When I initially signed up, we agreed upon a specific rental rate, but to my surprise, my rent was increased by $25 without any prior notice.Upon contacting the facility about this unexpected upcharge, I was informed that they supposedly send out mail letters to notify customers about price changes. However, I never received any such letter, which makes me question the reliability of their communication methods.What added to the frustration was their refusal to refund the overcharged amount. They argued that the new price had already been charged, and the best they could do was lower it for the next month. This seemed like an unfair practice, especially since I only discovered the increase on the day of the charge.I suggested alternative communication methods such as email, text, or phone calls, given the prevalence of electronic communication nowadays. However, they insisted on relying solely on physical mail, which feels outdated and inconvenient. It almost seems like a marketing tactic to implement last-minute price changes, making it nearly impossible for customers to contest or rectify the situation in a timely manner.And don’t get me started on the rat poop in the units.Overall, the experience left me frustrated and dissatisfied, and I hope others are spared from such unexpected and uncommunicative practices in the future.
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January 2024 by Umut İnce
The employee friend was probably the most helpful, hardest-working person I've met in America. Communication with customers was very strong. If I started a business, I would like to work with him. Life storage you are very lucky to be working with such a friend
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December 2023 by Carla Robichaud
Very friendly and fast service.
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December 2023 by amie macolini
Bill was great, the facility is clean and well maintained.
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November 2023 by James Velazquez
Nice friendly atmosphere
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November 2023 by Elizabeth H
Great customer service.
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October 2023 by Sarah Jane Grano
I recently got 2 units (at different times) this month. One indoor and one with drive up access. Both spots were booked online and the move in process was seamless both times. The building was secure and surprisingly clean. The man at the front was helpful on multiple occasions.Fair price. No complaints
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October 2023 by Gladys Miller
Bill was very courteous, helpful and professional. life storage is clean and well managed!
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August 2023 by bnay lyons
The Life Store facility is clean and safe. The employees are wonderful, helpful and patient. I thank you for all you do.
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July 2023 by Tiffany Kady
Absolutely great service, very clean facility, and affordable units. Recommended highly ?
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July 2023 by Sandra Edgecomb
The new owner is not a business man, no manners, was rude when my mom called. The insurance is a SCAM.. BE CAUTIOUS
