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January 2024 by Danielle S.
Kaitlyn is the best she always helps me and my family out and I when we need anything. This location is amazing
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February 2022 by Justin O'connor
This entire credit union has broken to crumbles since its system upgrade in October. I have not been able to view any credit card transactions or make any payments on either their website or mobile app. I have had to call and get in touch with a manager every single month to pay my bills. This problem seems to be acknowledged and ignored every other week. I have consistently been pushing to management (Caitlyn & Nancy) to seek correction of this issue but I am continuously ignored. This is extremely problematic that a credit union can’t even accommodate their members so they can view or make payments on their credit accounts. Extremely low quality service by managers and assistant managers who seem they care less than their members do. Many of their statements are actually contradictory as I have learned that they make many false promises as they continue to under deliver in service. I only left feedback about the managers because every other lower level customer support is absolutely valueless and a waste of every members time
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December 2021 by Liam
STAY AWAY! Locked out of online banking consistently. It’s almost impossible to even call them or get in contact with them. Don’t even get me started about the fraudulent charges that happen at least one a month. Do yourself a favor and STAY AWAY
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November 2021 by Riss E.
Terrible terrible terrible bank to do business with. Constant issues accessing your own account and money, and useless unhelpful staff to assist. My final straw was when I went to one location to get a new debit card (didn't honor online appointment that I made in advance). After waiting a half hour they tell me they can't make one because their machine is down. Okay, understandable. Went to a different location. Waited another half hour, finally get assistance and receive my new debit card. Instantly check the ATM for an account balance, doesn't work. I go to see the teller, and am told to give it 1 business day. Meanwhile I was just told that my card should work instantly with "no activation." At this point the bank was about to close so I decided to take their advice and give it a day. I'm at work on lunch break and go to pay for my food. Card doesn't work. 51 minute wait to get in touch with a human on the phone, only for them to tell me they don't have any answers and to give it "a few more hours," and try "calling back." Are you kidding me? I'm on my way to JCDU now to close my account after being a loyal account holder for 10 years. Taking my business elsewhere.
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September 2021 by Helpful Reviews
The customers are smarter then the Employees they really don't know what they are doing !
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September 2021 by Garrett Hynes
It's a credit union it does credit union things 'duh' but you would assume that includes a working ATM.More often than not the ATM is down or being worked on or out of funds.Please make investments in a working ATM system or maintenance that will fix the CONSTANT issue.
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August 2021 by Kayla
This is by far the worst bank anybody can use every service they offer is a joke and customer service is non existent I would rather bank with the neighborhood junkie. I opened an account because I heard good things and it was the worst mistake I closed the account after only 2 weeks of you work for your money and need it to care for your family this is not the bank to use
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July 2021 by br Nico
JDCU needs a dress code. I hadn’t been inside the building in a long time and I was very surprised at how unprofessional employees were dressed. I’m not a prude but the bank isn’t High School.
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May 2021 by Kayla Quigley
This is by far the worst bank anybody can use every service they offer is a joke and customer service is non existent I would rather bank with the neighborhood junkie. I opened an account because I heard good things and it was the worst mistake I closed the account after only 2 weeks of you work for your money and need it to care for your family this is not the bank to use
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January 2021 by Davis Ayala
I opened an account here because I was told by friends how great it was. I tried to open at the bank it self and they where doing appointment only which I understood. So I made my account online which I don't suggest card takes over a week to come in. so when I made the account I contacted them asked them if I was all set to set up direct deposit and transfer my funds? was told yes! I closed my old account at my old bank and transferred all my funds. JDCU had an issue transferring my funds to there account and canceled my bank account without notice Three days before Christmas. So now my job had to send me a paycheck so I would actually get paid thanks to JDCU I am still waiting for my paycheck after Christmas. when approached JDCU about this issue nothing was done or said. thanks JDCU for ruining my Christmas.
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October 2020 by Tina Tina
Teller is rude not coming back and I'm closing my account..absolutely disgusting...
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September 2020 by Aaron Pinkham
Absolutely abysmal service, they get sued for overdraft fees, and then continue the same practice. I transfer money in to keep my account from going negative and then they still charge me $30 even though it was a fraudulent charge
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February 2018 by Ramses Reyes
Nice clean location with very helpful staff
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April 2017 by Elizabeth de la Torre
Love the service at SJA. Other banks can't come close!
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February 2017 by Tara Lamirande
A bank you can trust
