Customer service was phenomenal! I forgot to ask the lovely lady who helped me her name today. She deserves a raise though. She was very polite, helpful and resolved my banking issues. Also the manager who also helped was very nice as well.
September 2021
Karen Davis (the assistant manager) went out of her way, to help us open a checking account. The whole operation took less than 10 minutes and she was very helping and friendly!! Thank you and keep up the great work Eastern Bank!!
March 2021
No help whatsoever. Don't bother going inside. Inarticulate and useless staff. Zero ability to handle simple requests. I have had better service from teenagers at Taco Bell.