Customer service is wonderful, love Helen! The biggest thing is that I go to work at 5 am and sometimes I need cash. Too many times the ATM is broken. Have had to go down to another bank right down the street and pay additional charges and got a warning that I can't keep using that bank. Very upsetting. Please update the... read full comment
December 2023
Customer service was phenomenal! I forgot to ask the lovely lady who helped me her name today. She deserves a raise though. She was very polite, helpful and resolved my banking issues. Also the manager who also helped was very nice as well.
September 2021
Karen Davis (the assistant manager) went out of her way, to help us open a checking account. The whole operation took less than 10 minutes and she was very helping and friendly!! Thank you and keep up the great work Eastern Bank!!
