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February 2024 by Elle
Staff isn’t attentive to guests that have just arrived in the store. I understand that all except one or two workers were working with customers, but a simple check-in process or a “Welcome to T-Mobile. We’ll be with you shortly” is basic customer service. There should always be someone greeting new or existing customers. That’s how you lose business. Not my first time there so I tried to give it another chance, but sadly the outcome was the same. Won’t be back.
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November 2023 by Big Diesel
This store isn’t worth 1 star. We’re going on 25 minutes I’ve been standing here and not one employee has said anything. Not even asking have I been help. But others come in and someone greets them. Everyone from the manager down needs proper customer service training.
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November 2023 by Dairith Gonzalez
Great customer service. Definitely recommend this place for phone service and accessories
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July 2023 by Denise L.
The employee was had a user ID of k. Depina. Absolutely ridiculous and did not know what he was doing.
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July 2023 by Warren Kenyon
Not always to pleased with the staff, ex.I was checking on different phone plans and the customer rep..was ordering chicken Parm...a large with a coke...They are Not offering any deals at all...what's upt- mobile..thinking of changing ..
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July 2023 by Charles Reddy
Easy to get to .store is clean all the people who work there are nice.and experienced.
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April 2023 by Sasha Smith
Pay attention to what your customers are actually requesting rather than being so desperate for a sale. We repeated what our needs were in terms of adding a phone to my plan SEVERAL times (this past Sunday) to the sales associate and he kept pushing additional SIM cards on us. Now we've received the phone and it can't even be used because it's an e-sim and we're having to contact customer service and do more work on our end to rectify the situation.The point of doing successful business is not just hitting your numbers. Make sure your customers needs are actually satisfied and provide QUALITY service so that it doesn't backfire and ruin your store's reputation. I'd advised other potential or existing Tmobile customers to go to another location this one is trash.
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April 2023 by Seraphina
Very professional and eager to help I had no problem standing on and getting started. The service was knowledgeable offerin iptions, and understanding of tmwht their clients want.
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March 2023 by Keion Barmoh
Horrible customer service, were very slow. Didnt really know what they were doing. Took their sweet time. Had 2 wait for hours.
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January 2023 by Omar Mondragon
My phone was having issues connecting to T-Mobile services for 2 days after upgrading to a new phone. Massa was a very helpful employee that was very patient and professional handling my issue. After 2 hours at the store we weren't able to resolve the issue immediately but we were able to set something up with the tech support team to help get closer to a solution. An hour after leaving the store my signal was restored and my issue was resolved. Can't recommend Massa enough for her help!
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December 2022 by Kerrin Jackson
But this phone upgrade was the best tool to start yet. I feel so cute with my purple phone.Group chats are more efficient for me lolThank you to Massa and the team .Everyone customer service skills were attentive and good vibes while I waited. Soon as she got to me she checked med in seamlessly with all my pros of my upgrade. She stated line for line to understand what I was paying(I was dreading like 500 dollars that day)As she helped me her trainee was also just as great. If there was a question .. someone knew the answer helped and kept helping their other customers.It was a busy day for them..but an amzing overall experience for me . Keep up the great work!
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December 2022 by Camonie Flemming
I go in so I can pay my phone bill at the machine(because I have cash) and my account can't be found. I explain to the guy that I have sprint and he immediately says "no you can do that here" and walks away. Bad customer service.
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October 2022 by Jose Cordero
Amazing store with knowledgeable and friendly staff! Although it was busy the wait wasn't long at all. Super fast service.
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October 2022 by Angelina Camacho (Angie C)
Wait time wasn't unbearable but insufficiently long but check-in process wasn't clear. Needed a phone replacement. Didn't get the full customer service experience.
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October 2022 by Mitchelle Jones
Today was the one day that they we're not helpful next time I will call before I make the trip
