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“I left my other financial institute because they discourage me from contacting the branch office. I needed to call the main number and many times I would get passed onto their call center. They would then take my information and tell me someone will get back to me within 24 hours.My requirements are that when I need information from the bank I need it when I call, not later in the day or the next day.At Main Street Bank in Lunenburg, I can indeed call branch office and talk to someone that will give me the answers I need when I call. To this point, I've just found the service of the manager and the associates over the moon.The Main Street Bank in Lunenburg, just like the old-fashioned banks of yesterday, seem to really believe in customer service in real life, not fancy slogans.Angela, Allison, Parker and Betty are great! Highly recommended!”
8AM - 4PM
7 Main St, Ayer
Banks
“We are proud to partner with Main Street Bank to sponsor the Hunger Run 5K to benefit Loaves and Fishes Food Pantry. Main Street Bank has been generous enough to help support a great community effort. We look forward to a continued partnership with the bank in the future, thank you for everything!”
8:30AM - 4PM
470 Lancaster St, Leominster
Banks
“The employee at the Leominster Bank are amazing they always make you feel like family and are helpful, professional, amazing, and the best! I had surgery a week shoo last ago and they were sweet and thoughtful enough to send me a get well cardalways thinking of thier customers.Thank you Donna,Denise, Katie, Yamirelys, Amber, and Ryan”
8AM - 5PM
9 Sack Blvd, Leominster
Banks
“Amazing, Fantastic, Incredible!!!It is a pleasure to bank here. You will always have a positive experience for all your banking needs - from bank checks, deposits, withdrawals, loans, purchasing euros and other currencies.I want to say “Thank you” to the Manager, Assistant and Tellers. You make my banking experience the best…KE”
8:30AM - 4PM
1073 Main St, Clinton
Banks
“the best bank known to man, been with Avidia for over 10+ years and they always have my back whenever there's an issue, they are super quick with responding and always so helpful. 10/10”
8AM - 4PM
80 Main St, Pepperell
Banks
“Kudos to Main Street Bank for once again being the premier sponsor of the Pepperell Business Association's Summer Concert Series - a mainstay of events of the summer. Main Street also hosts our annual meeting and is a strong supporter of the town. The Pepperell staff is super friendly, knowledgeable and always there to help!”
“Very friendly professional, and not long waiting. Competitive fees I have to admit one of the workers. Patti has kept me going there for many years because of her outstanding friendliness, professionalism and accuracy”
“I started doing business with Middlesex when I began working in Westford . My two former banks had been swallowed up by large banks and of course service diminished. I have been with Middlesex for decades now and it is refreshing to get a human on the phone when I have an issue. They have always been pleasant and helpful so as long as I live in this area I will continue to have an account with them.”
8:30AM - 4PM
25 Porter Rd, Littleton
Banks
“OMG i'm reading reviews from Roanna B. and Dave D. and trying not to puke in my mouth. Listen you bunch of whiners, HFCU has the best interest rates around, and hello, the best staff. Boohoo the fax doesn't work after hours....then fax during business hours dummy!! Durrr. If you're not happy doing business with them, go somewhere else and pay more interest and deal with their smooth (sh@t show) operation. Good luck with that, i'll take my chances with this company.”
9AM - 5PM
308 Main St, Groton
Banks
“FROM DONNA PARKER (on John Parker's email)WCU (Groton office) went through a period where we were unhappy with the service, especially with no one answering the phone!!! FYI/One time, I called the Littleton office asking why wasn't anyone answering calls in the Groton office? (Please note, at that time, I mentioned this fact to someone at the Groton office, when someone finally answered.) Maybe, this was due to the post-COVID chaos that companies were experiencing?Recently, on our last few visits there, it appears that they seem to be 'righting the ship!' And, it is great to see the lobby has been restored to a more modern bank-like atmosphere, now being more inviting and far less claustrophobic.Also, at this time, we want to give a SHOUT OUT to Bethany Schlaich! She is very knowledgeable and always makes good suggestions to us. She has assisted us many times before her leave, and we are very glad she is back!Thank you! :)The Parkers”
8:30AM - 4PM
21 Main St, Shirley
Banks
“Always kind and helpful. Never too busy or long lines in the lobby. Called and spoke to a person with an important question, said they would call back soon ... and they called back within minutes with the answer I needed. I've used 3 different banks in this town, and this was the only one that has been zero hassle. Great bank”
8:30AM - 5PM
159 Mechanic St, Clinton
Banks
9AM - 4PM
163 Main St, Groton
Banks
“I've had good experiences at this bank. I am not a member and pay a fee to cash members checks. Watch for the entrance if your not paying attention you will miss it & pulling out is a pain.”
9AM - 5PM
221 Main St, Townsend
Banks
“Great bank. Always friendly and helpful when I go in to use the ATM and/ or open account., etc.Drive up ATM is nice too! If you don’t know how to use the newer machines just go in and ask. Friendly banking staff.”
“I don't use them YET but I called the other day, both Michelle and Beth were friendly and helpful. Very appreciative of their attention and patience, thank you!”
“The service is as good as it can be anywhere especially during the Covid restrictions which are there for everyone’s safety. So I strongly rate them 5 stars. Thank you DCU and keep up the good work.”
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“Long time member for over 15 years. Great customer service. Knowledgeable staff. Watched online banking and website grow and it's very easy to use. Highly recommend”