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April 2024 by Deborah Weizenegger
We were totally satisfied with the service we received from Brian and Steve. Our local RV places were booked out for months and we discovered a water system issue when ready to set out on a trip. I found TwoFeathers by chance within a reasonable distance from our home in Burlington, VT. Brian carefully perused sources and was able to order parts needed and receive them quickly. Steve’s plumbing installations were beautifully done. The hours charged for labor and prices for parts were as estimated and reasonable. Our van’s interior was left very tidy after the work was completed. We will likely drive our camper van to TwoFeathers for work needed in the future.
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February 2024 by Joan Ballas
Not recommended
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November 2023 by Christine Lindstrom
Reasonable prices. Lots of knowledge.
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August 2023 by Kathy Sarvary
If I could give them a negative rating I would but in the absence of that... I will just a write a warning. If you want to be charged through the nose for a job that isn't even done poorly but wrong... this is your guy. If you want to have the absentee owner show up, explain that his employees are all in jail because they ripped him off and he has no idea what repairs they did to your van... this is your guy. If you want them to "not" stand behind the work they did and blame everything and everyone for what isn't working... this is your guy. If you want to get your RV, Travel Van or Camper repaired... this is NOT your guy. If someone had written this review to warn me, prior to going to see them... I would have found someone else. Next stop... The BBB.Services: Electrical
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August 2023 by John Johnson
RV miracle workers!!! My go to place for repairs, and winterization. Brian is awesome, and won't trust anyone else to touch my baby.Service: Air & cabin filter replacement
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March 2023 by Debra S.
My rv developed several leaks from my roof and somewhere else inside before thanksgiving in a downpour. I called to see if they could see me, but they said they were booked till January. I asked if they could at least winterize me, so I was able to bring it in for that after Thanksgiving which they did. They also decided to inspect my roof, and found all the leaks both on the roof and inside the rv (my sink) and repaired them all!!!! They were so kind, informative, and very honest. I also noticed they have alot of integrity which is hard to find. I was very impressed with them, and aren't your run of the mill rv repair business, but have a more helpful and honest set of values. I highly recommend them.
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August 2022 by Chris Hayes
I waited several months to write this review in order to be able to leave out emotion. We thought a professional RV restorer could help us speed up our project. After speaking with Brian and discussing lead time, and rough estimates, on 6/14/2018 we dropped of our 16ft 1970 Fan Lee Liner camper at TwoFeathers Restoration & Design LLC.We wanted the siding replaced, the trailer lights wired, the braked checked, breakaway switch installed, new bumper installed, city water inlet installed, manual fill water inlet installed but not plumbed, gray water outlet installed, glass installed in 3 windows that were otherwise restored, battery-box installed with venting, vent doors for the refrigerator installed, a box for the power distribution center installed. We discussed our budget, and Brian seemed to agree that is was reasonable for what we discussed.We were told that they would begin work after the two in their shop were done. They were scheduled to be done for the 4th of July. We expected out camper to sit in their lot for 3 weeks. We are reasonable, and would have considered even 6 weeks acceptable. We tarped our camper in the lot, assuming we could trust his estimate.Our camper wasn't brought in to the shop until November 10th. 5 MONTHS later. Then no work was done until February 2019. We heard many times throughout July 2018, August 2018, September 2018.... “we will start yours next week” But excuses came rolling in. The Flu hit several times. The air compressor went down and they could only get one that was made in Germany. The electrician wired it wrong. The vendor that makes their siding had a machine that broke, so Brian had to go to Georgia, himself, to fix it. He couldn't. The new siding company had shipping issues. And this is all before they really started.Their billing was a mess. Brian had no idea what he had charged us for already. And what our balance was. He charged us a 4 hour consultation fee, $520 for the the time we waited for him to help other customers, search for a lost title for another customer, and eat his lunch. We did not need the shop tour at $130/hour. An hour and ½ would have been plenty. Invoice after invoice, I kept track of our balance, but his balance was never right. He did end up waiving it in the end.He took on other big projects and completed them while our camper sat in the corner.When they finally got to the siding around July 2019, they found an issue with one of the pieces of plywood we used. We agreed that they should correct it. Shortly after, an accident put a 2x4 through it and they had to do it over.We finally were told our camper was done in the beginning of November. We arranged to pick it up 11/2/2019. We drove 4.5 hours there only to find out it wasn't finished, and some items were wrong. There was a dent in the siding in the rear, the manual water fill was so low that water would have to defy gravity to fill the tank. The corner trim did not cover the staples used to attach the siding. Which left unsealed places for water penetration. They forgot to apply the silicone caulk they intended to apply. They didn't install the wood box for the power distribution center. They didn't install the breakaway switch. The battery box was installed under the gaucho bed not the dinette. We wasted a 9 hour drive. We were given a credit for gas. At this point we were finally the priority in the shop. We returned the next week 11/9/2019 to pick up the camper.Our camper was there 17 months.The bumper they installed and painted is already rusty. We've since found more issues that will be addressed in the fall. Another 4.5 hour trip each way.Update 2022: Our roof is leaking in 2 spots after just 2 years. They cut holes in the wrong spot for the range vent and they are still not doing anything to fix it. I contact they monthly, but excuse after excuse. Even for COVID 2 years is too much. Never even offered a refund for the things they messed up and didn't fix.
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June 2022 by Sarah Smith
Do your homework before contracting for restoration. Get ALL project completion dates (NOT Estimates) in writing and INCLUDED in contract. Verbal commitments will not suffice here. Require REFERENCES you can contact personally with COMPLETED (before AND AFTER) projects and or a website that documents a completed project from start to finish including a timeline. NOT Better Business Bureau accredited!
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December 2021 by James Stratford
Two Feathers has excellent customer service and spends the needed time to answer questions.
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July 2021 by Jean F
Knowledge here is tremendous! Wonderful people that helped us solve an RV issue we'd had for months.
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August 2020 by Alison J. Cole
Does not accept anything but positive reviews.
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August 2020 by Alison C.
In house quality of work is good on my camper van. For my project, an outside vendor was used to make cabinets. Counter tops failed before the van was returned to me and were replaced by Two Feathers. The sink top made by the outside vendor failed two months after the Two Feathers warranty period. The warranty is generally 30 days, but because of COVID 19 an extra 2 months was added after I requested an extension. Two Feathers wanted me to pay for materials and labor to repair the sink top. Verbally, Brian said he would pay for the labor to replace the sink top if I would pay for the materials. In an email later that same week, labor went up to $139/hour and I would have to pay for materials, and currently installed fixtures might break during the process incurring more cost. This company does not stand by their word and can be perceived as threatening.In addition, the van was delivered to me unfinished and not as I had requested. The cabinets were too high because the outside cabinet maker made them too tall. I should not have accepted them, but I did to keep the project moving. Since the cabinets were taller than intended, the microwave cord would not reach the outlet. Brian said they would not warranty an extension cord and made no suggestions to fix the problem! Drawer latches did not hold, the cabinet door hinges were set to slam shut, the back trim pieces were not cut to accommodate the bed topper, and the toilet cabinet lid support failed. Definitely beware of this company. They are difficult to work with and I felt bullied and disrespected when there were problems. Brian will say one thing and then forget or disregard his promises. Although there was a change in insulation in my project, the estimated cost was nearly double the estimate. If you choose this company, make sure your work is done in-house. Require a warranty that allows time for materials to expand and contract to detect shoddy work. Require all correspondence in writing. I believe there is a reason this company is not BBB accredited.
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June 2020 by Kathleen Becker
I was very excited when this shop first opened as I own an older motor home. They charged over $200.00 for a window leak they did not fix, and then refused to discuss it. The owner spends too much time talking at you and not much time listening.
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April 2020 by Chris & Bill Hayes
I waited several months to write this review in order to be able to leave out emotion. We thought a professional RV restorer could help us speed up our project. After speaking with Brian and discussing lead time, and rough estimates, on 6/14/2018 we dropped of our 16ft 1970 Fan Lee Liner camper at TwoFeathers Restoration & Design LLC.
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October 2019 by William Hukubee
Our Camper is in the shop right now. I have seen Emma's trailer which is a Terry camper. It is very rough to say the least. It came in sometime over the fall of last year I think. Our camper was waiting to come in. Everyone is on a "Que" to get into the shop for major work. These guys work on two campers at a time or more! You must understand there is between 3 or 4 people that work in the shop and 2 people in the office.
