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July 2024 by Erinn Danielle
My phone was literally dying because my car charger just wouldn't work. I ran into this place, and the AC was working really well
I was greeted as soon as I came in the door with a smile and asked, "How could they help me?" Michael helped me find the right chargers for my car friendly. The help and check out was quick. I don't live near the store at all. However, I will drive all the way out here just for their customer service. Ask for Michael. He knows his stuff. Thank you, Michael !!!
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July 2024 by Helen R.
Two thumbs up for Austin at the Dedham, MA location. Great customer service. Thank you so much.
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June 2024 by Kathleen McConnaughy
Fantastic experience today with Austin. He helped us erase an old phone and put replacement screen protectors on two phones. He was very knowledgeable and friendly, but also courteous and efficient. Definitely my best experience at Verizon!! Thank you, Austin!!!
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April 2024 by Jose Mercado
Customer service is beyond bad
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March 2024 by Maureen Nowak-Wakeling
I just called Verizon wireless regarding an up grade they transferred me to another employee who I could not hear due to all the employees sitting next to her. It's not professional having other employees work on top of each other. I don't need other customers to hear my business. This is a billion dollar company and your workers should have privacy when talking to a customer bottom line. It's absolutely a disgrace and also all these employees tell the customer a different story when asking about their account. Everyone should be on the same page I just upgraded to an iPhone 15 and a Verizon Wireless store told me I could have received an iPhone 15, tablet and a Apple Watch well no one offered that to me for another 17.50 a month that's what's wrong with this company they are not on the same page disgrace.
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March 2024 by Maureen Demeo
Great service by Tas helping us buy a new phone!
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February 2024 by Elkhan Sadig
The customer service was unacceptably bad. Agents were rude and dismissive, lacked basic knowledge, showing no interest in resolving my issue effectively. Don’t waste your time there.
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February 2024 by Patricia Churchill
1st off - I go here for all my Verizon (826 Providence Hwy. Dedham, MA) needs because they are the best BUT Mike the manager was able to fix a problem with my iPhone that I have spent over 6 hours with others (on the phone) trying to fix. Mike fixed it in about 15mins - he is phenomenal!
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January 2024 by denny ngyugen
Went to the Dedham Verizon store and the staff were great. Was looking for the new IPhone 15 and a gentleman named Tas helped us out and told us all the deals and we ended up trading our old iPhones in and got the new iPhone 15 for free! Verizon has a deal where if you trade in your old iPhone you get $830 credit which we used towards getting the new iPhone 15. We had AT&T and Tas made it it easy for us to transfer over to Verizon. He was super helpful and patient because I am not tech savvy. I am super amazed by his professionalism and would recommend him to everybody looking to become a Verizon member
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November 2023 by Douglas MacDougall (DougieMac)
I went to the Verizon corporate office store, not to be confused with the other Verizon retail stores I say that because after going to the Verizon retail store that couldn't help me out after being hacked and after calling Verizon 1-800 number that couldn't help me I ended up going to the corporate office and they had 2 young employees that spent about one hour and saved my cellphone and information , they were incredible 5 ? star's. I truly appreciated what they did
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October 2023 by In Full Bloom
1 star for the store being clean. Another star for seeing me faster than expected.I came to fix my phone volume issues. The incoming volume was bare minimum. The customer service told me its because my phone is too old and im prepaid customer. Trying to upsell me the latest phone.Went home. Googled how to fix it. I had to brush the speaker with a toothbrush for 10 seconds. Problem solved.Lesson learned: they are not going to help you.
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August 2023 by Angela Labrie
Orlando is the man! He and Allen helped me merge two phones into one and got all the contacts and data consolidated despite many many challenges and roadblocks. Highly recommend.
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July 2023 by Jodi Jones
They only do Phones no paying your bill
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July 2023 by Iriana Nieves
Worst store ever poor customer service and staff doesn’t help or want to work horrible
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July 2023 by Lois Arthur
I had a great experience with Tas at Verizon in Dedham esp compared toThe rudeness of Chestnut Hill 7 months ago.Helpful, friendly,professional and generous with his time.
