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August 2024 by Elizabeth Grace
Today, I called the Dedham store to request to reprint a receipt that was not given at the time of the transaction. Denise answered the phone and she was so helpful and understanding. She researched for a while and she called me back when she was able to reprint the receipt. I was very impressed with her commitment to help me. A total different experience from my bad experience on Saturday with the store manager.
Thank you Denise.
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June 2024 by Joseph Chow
They sell arts and crafts supplies, playing cards, templates, stationery and more. Excellent for children.
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November 2023 by james Keaveney
I love this store fantastic as usual
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November 2023 by Omar Vivas
Very good attention
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April 2023 by alice resnick
The workers act as if they don’t want to be there. They are extremely rude and I am absolutely sick of it.
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April 2023 by Susan M.
This review is for the CANTON MA store Do yourself a favor !!!! Stay away !!!Purchased an Alex & ani rings which broke in 4 weeks ! Have tons of Alex & ani jewelry ! Alex and ani completely back their product !! Not the paper store !!! Rude Mgr , no support. No help ! All I was looking for was an exchange! Bad bad customer service ! Alex & ani not sure why you would have a company represent your lovely product line ! Makes you look really bad ! Would never buy anything in that store again !
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December 2022 by Paul Thynne
Well stocked and we'll priced
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November 2022 by DAVID BRYANT
Good supply of Hallmark cards.
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August 2022 by Eneyda Benitez
Worker are extremely rude and racist. They follow my children everywhere they went. Store is great but their staff needs more customer service training and diversity training.
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June 2022 by Amy W.
I don't know how they do it, but every employee is polite and welcoming. They offer help when you enter, but they are not annoyingly intrusive. They set a high bar for all retail shops. The merchandise is well-priced and varied. I can usually find something here. A-plus for customer service which is so rare these days!!
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April 2022 by Kagan B
Workers are rude and salty. They strongly dislike younger people for no reason. They accused my poor daughter of stealing. Do not visit it’s horrible and a hot mess.
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January 2022 by Ann Wood
Somewhat pricy, but don’t let that stop you from checking the store out. If you are looking for something “different for yourself or a special gift for someone, you definitely need to shop here.
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January 2022 by Mary Ellen Doyle
The paper store has so many things to look at and buy for the holidays. Staff is very helpful. Can always find something.
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December 2021 by N N.
I love the paper store in Natick and I shop there at least once a week. I went shopping for a particular gift at the natick store and they didn't have any left but they were extremely helpful, checked on the computer and the Dedham store had one left. They were going to hold it for a pick up on Monday. I went to Dedham today 12/15, to pick up the gift. I guess I used the wrong term when I asked for the gift that the natick store called for me and was holding. A few people looked in drawers by the register but couldn't find the gift. I explained to them that I called on Monday to tell them that I would be picking it up on Wednesday 12/15, they honored the request and said they would hold for me. However, an employee, Christine, was rude and totally dismissed my explanation. I tried explaining to a few women to please look for the gift , but she kept repeating she didn't have it anymore. She was abrupt and rude. Never offered to take my information in case they came across the gift and could call me. Christine ended up calling me (my number was in the computer) to tell me she found the gift, but I used the wrong terms: "holding" instead of "order". I ended up returning again to the store for pick up. I said to a young cashier how rude she was and she apologized for Christine. No apologies offered for either of my visits, I guess I will apologize for using the wrong term, but she needs to practice her customer service skills , be more patient and helpful especially during this holiday season.
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November 2021 by Lisa Reece Osteen
Great stuff and an awesome staff
