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“I called the Dedham store because I work in Norwood. I inquired about a specific style in my size. The girl who answered the phone informed me that they were out of stock then proceeded to check inventory of other locations. Unfortunately no luck.
I told her I had a purchase voucher from work that was date sensitive. She said I could come in and still purchase and use the voucher.
When I arrived at the store, a very nice young man named Eric greeted me and welcomed me in. I explained I had already spoken to someone on the phone.
Then a young lady came out from the back and greeted me. Her name is Lauralye Akerman (who happens to be the store manager).
As soon as I said hello she knew why I was there and proceeded to order the specific shoes I requested. Voucher redeemed before the expiration date.
Both Lauralye and Eric are very personable and professional.
I would recommend the Dedham store to anyone who appreciates GREAT customer service.”
“Great new manager matthew. He is wonderful and he promotes a great shoe company. Great shoes for diabetic patients. See him for a comfortable shoe fitting and great customer service. He is the best.”
“I was there at the beginning of the year. The employees were very courteous, but I missed some clothing collections that were on the website but not available in the physical store.”
“Helpful service, but not in your face. Great prices. Limited selection of boys dress shoes. Good selection of men's loafers and running shoes and good selection of girls dress shoes, winter boots.”
10AM - 8PM
240 Legacy Pl, Dedham
Shoe Stores
“Excellent store with professional and helpful sales associates! One of the sales associates even went out of her way to help me try to find a sweater I saw in the Prudential location. This location didn't have it, but she was very diligent in searching and even looked online using the store's iPad. I find their regular prices rather high but they often have sales. If you can snag anything here for 40 percent off or more, the prices are more reasonable. I got two great dresses for under $30 during their after Christmas sales. Jewelry is very nice too and does not look cheap like the jewelry in some of their competitors.”
“I was a little skeptical prior to going in after reading the reviews but when i got there i Was greated and assisted as soon as i walked in. Customer service was in point even though they were short staffed, Keep up the good work, I'll definitely be back.”
“I just wrote a post on everything great product, price and selection. Great customer service from young man with blonde afro pleasant and professional and I felt he needs a raise. Would go again and seasonal things too.”
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“Last month I had the pleasure of shopping at the Dedham DXL location. My wife and I were assisted by Robert -- one of the most professional, knowledgeable, and kind sales associates we have come across. Robert was patient and went out of his way to assist, even though we arrived at the store 45 minutes to an hour before close. The end result was a refreshed wardrobe and a great selection of clothes for an overseas trip. I would be remiss if I did not also mention that Robert proactively identified and resolved an issue where I was not receiving my DXL rewards. Thank you for such a wonderful shopping experience and for all of the assistance.”