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“My phone was literally dying because my car charger just wouldn't work. I ran into this place, and the AC was working really well
I was greeted as soon as I came in the door with a smile and asked, "How could they help me?" Michael helped me find the right chargers for my car friendly. The help and check out was quick. I don't live near the store at all. However, I will drive all the way out here just for their customer service. Ask for Michael. He knows his stuff. Thank you, Michael !!!”
“Very good customer service and technical support. Had issue restoring contacts and resolved directly with shop next day. Received follow -up with phone calls to complete iPad promotion -overall great shop will return !!”
“Great experience with Juan. I had an appointment to upgrade my phone and he was very helpful. Very efficient and was able to explain all the different deals and options clearly.”
“Verizon staff is extremely helpful. Christivannah helped my wife, daughter and myself different times for upgrade and account issues. I prefer this store because they are polite and professional.”
“I have been a loyal Tmobil customer since I bought my first cell phone. Always pleased with the products I have purchased. Today I went in to purchase a new phone & the customer service at this location is EXCEPTIONAL. Katherine ( Katie ) was extremely personable professional & knowledgeable. Impressive 5 star service. I am so happy with the products I purchased by most of all with Katie's customer service ! So kind patient & answered all of my questions / concerns regarding Tmobil products & service. She spent time with me and also let me know about a new product being offered which I immediately purchased. New phone. New tablet and a life long customer of Tmobil who just wants to let you know how much I truly enjoyed shopping there. Kudos to Katie and I thank you so much for the time you spent assuring me of all the information I needed for purchasing a new phone / tablet. Warmest of regards & a sincere THANK YOU.
Marc J. Robson”
“The manager Steven and his co-worker Junaid went above and beyond to solve the problems I was having with AT&T. I am 67 years and do not like change, especially at my age. They answered all the questions and concerns I had. The transition was fast, efficient and transparent. 10/10 customer service. I highly recommend this store!”
“My experience at the Somerville store was outstanding. Mida helped getting everything that I needed. I can say I took her time but she accomplished what I needed. She also multitasked with acknowledging others back and forth but I felt completed at the end of day. Her colleague Sasha were there as well making sure we were ok. I thank them for being patient with me throughout purchasing my new phone and getting a new line.”
7:45AM - 4PM
136 Access Rd, Norwood
Internet Service Providers
“The people at Norwood Light & Broadband are very helpful. They helped me schedule the electric and cable installation for my new apartment. I would highly recommend it!!”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
8:30AM - 1PM 2 - 5:30PM
3 Batterymarch Park Suite 200, Quincy
Internet Service Providers
“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“Noor Alwaz was very knowledgeable, great communication/attitude and helpful. She let me know where I stood with upgrades and was able to get me the deal that suited me and my family best. Would highly recommend.”
“I recently went to pick up my internet equipment in-store, and I had a great experience. I met David during the visit, and he was incredibly helpful and friendly. He made sure I had all the information I needed and even took the time to answer my questions. David's customer service was top-notch, and I left the store feeling confident about my new internet plan. Highly recommend this location for in-store pickups!”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“I was looking for a phone charger and I happen to stop into the Verizon. I was reluctant because I feel like a lot of salesman try to off charge me or convince me to buy things I don't want. So I usually be a really upfront and just say I want what I want. My salesman today was Martel. I asked him for a charger wire in a block. Instead of trying to charge me for the most expensive item showed me the item I was looking for I was completely honest with me. It was the first time I had a good experience at Verizon. I would recommend coming to this Verizon location and if you're not happy with your salesman ask for Martel he will treat you right.”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“Amazing job done by employee Javi Sanchez for somehow getting me set up with a new phone and moving all my contacts and transferring all my pictures and video to my new phone. He was so helpful. Once again thanks for your help.”
“I am a first time comcast user signing up for xfinity Wi-Fi. I had my own router but needed a modem, so I seeked assistance early on a Tuesday morning. Multiple employees greeted and helped me right away! They told me where to get a modem and even checked the target inventory across the street. I am happy no one tried to upsell me or discourage my choice to NOT rent the xfinity modem monthly (which would have cost more in the long run).Thanks!”
“Thanks to Gladys for the good customer service SHE offers. With a smile and affable affection from Roxbury, some of the time you passed, you only know how to leave love, service and good treatment. Thank you Gladys.”
“I have to give this store five Stars. I received incredible service from Miciah who was able to efficiently serve two customers at a time. T-mobile is very fortunate to have a Technician of this caliber. He was courteous and friendly to everyone who walked in the door. One issue I did notice that those who were told 1 or 2 were ahead of them, left the store and came back only to find 1 or 2 still ahead. Best waiting your turn. The Techs are very good and efficient.”
“I upgraded my daughters phone(iPhone SE 3rd Gen) for myself(S24 Ultra)and gave her my phone (14ProMax) as an upgrade for her. Over the phone activation hit a snag. Has to go to the Avon location for assistance. Jeremy was the associate that fixed everything in about 10 minutes. My 11yo daughter was ecstatic.”
“After a nightmare with T-Mobile for the last 12 days, Estefany provided exceptional customer service. She explained everything thoroughly, was very kind and provided nothing but positivity and solutions. She was able to get my phone back up and running! I highly recommend the professionalism of this location and their mobile experts. I will be returning to add a new iPad line to my account with Estefany very soon! Thanks again!”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“Could not get the sound on my phone to work...
Tried lots of fixes. Nothing worked.
Ryan at chestnut hill took 3 mins to fix.
Was super nice and didn't make me feel stupid or try too sell me a new phone.
Thanks, Ryan”
“Stopped in to ask a question about signal strength issues in my apartment, and Yareliz D was really helpful - even though I wasn’t there to buy anything, she helped me figure out what the issue is and how to get follow up support from customer service.”
“My fiancé and I came into the mall today needing to start a new family plan and we were lucky enough to work with Jennifer who was so helpful and helped us through everything even though there were several different levels of complexity to move our lines over…if you visit the store definitely see if Jennifer is there, she is great, was so nice, and gave us great service!”
“Walked in with a broken + an older Xfinity remote that we were using for our 2 TVs. Was greeted promptly by an employee and he swapped out remotes for brand new ones so quickly! My husband and I thought it might be a process in order to switch them out, but we were in and out of the store with working/new remotes in under two minutes! I definitely recommend this location to others if they’re looking for helpful + seamless service! Thank you :)”
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“Customer service was great! Friendly staff my mother needed a new phone and didn't want another iPhone she ended up getting the new Motorola mobile phone she happy with it! They T-mobile guy help set everything up and would recommend coming here!”