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July 2024 by Amin Mohebbi
Rude staff. Long wait even with appointment.
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July 2024 by Alex Hong
These guys are incompetent or don't care enough to actually do any of the work or just flat out scammers. I scheduled a time to come in on Sunday at 3:15PM for a tire rotation and tire repair on the driver side rear. They called me an hour later saying that they ran out of brake cleaner and someone has to go and get it before they can do the work. Told me it'll take 30-45 more minutes. I called back an hour later and they said a guy left 5 minutes ago to get it and if they can't finish by 6PM, I'll have to bring back the car. So they wasted 2 hours of doing nothing so I rescheduled it for next day (Monday) at 7PM and they said they'll promptly get it done. I brought it in again, and when I walked over to see if they're working on my car, they had taken the rear passenger side tire off to work on it. I told them that it's the rear driver side tire that needs to be patched and they reassured me that they already worked on that tire and that they know what they're doing. I come home and the tire low pressure light is still on, so I check the pressure and sure enough, the driver side rear tire is STILL low on pressure. So they didn't patch the tire AND they didn't rotate any of the tires, or else the tire with the low pressure would have been moved to the driver side front.
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June 2024 by Brian Short
I had two full sets of tires replaced here with no problems in 2022.
Now, in 2024 I took my car in to get a tire replaced and had the worst customer service ever. They would never let me know when the car was ready; I had to repeatedly call.
I'll be going elsewhere in the future. Don't go here thinking you'll get good service. All you'll get is frustration.
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June 2024 by Sergey
I was charged 3 times more for the TPMS replacement compared to the verbal quote. It was more expensive than at a nearby dealership! And more - there is no warranty on sensors whatsoever!
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March 2024 by Madhavaram R.
Very bad service I left my car with them for fixing tire leak. They said come back in an hour. After 2 hours when i returned they said all done but didn't know the issue. I found that the issue was still not fixed. I went back to the tire center and reported the issue. Other mechanic said the car was not attended. I had to leave the car again and waiting outside. Very bad service and rude They don't deserve even a single star for the hassle they gave me.
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March 2024 by Jim Hills
called the tire center several times NO answer…..I guess this is a RED flag……want be buying tires @ Costco…..be going to BJ,s
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February 2024 by Dee C.
My first time ever shopping at a Costco and I was disappointed. My friends been raving about them for years and because I shop at BJs she's been trying to get me here forever. Today I finally went and let's just say it will most likely be my last visit. The customer service was poor in quality and I'm specifically speaking in regards to Cynthia with the glasses at Customer Service. The prices are high and low. The variety is amazing and you can definitely tell you're not in Boston. High Asian population and it's shows in the food selection. The checkout was okay but it's not until I'm paying that I'm told they do not accept Mastercard unless it's DEBIT. I use my various credit cards for points and cash back. It would have been good to know this before shopping here. Or have it displayed at the counter for newer shoppers like me. The service at the checkout was bland and rushed. I understand they're trying to get lines down all day, so you don't have to make small talk but please handle food better especially at the prices they are. My friend had a conversation with the store management in regards to another employee George who she had an unfavorable experience with. They spent quite some time talking and I can only say my friend seem appeased after the conversation.
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February 2024 by Peter Majowicz
Great service, Mary Ann was super professional and helpful, communication from start to finish was top notch! Recommend this location and will be back for next job!
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February 2024 by E P
Horrible service and place. I ordered tires online based on their recommendations for my car. I waited 2 weeks after making the installation appointment and they tell me they cannot install because their computer does not tell them the torque my car needs. I called customer service and they said they should be able to get that information. They refused. I went to Waltham and no problem!The tire manager should not be working there. Rude, condensending, arrogant.Do not go there!!!
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January 2024 by Laura M.
I haven't been able to actually shop at this store in months. Every time I try to go, there's no parking and place is mobbed. I won't be renewing my membership - it's just throwing money away when I can't physically get into the store. They should have longer hours if they don't want to make more parking available.
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January 2024 by David Liu
Winter tires exchanging take 3 and half hours !! The new record in the world!!!!
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December 2023 by Robert D.
Love you all workers at Costco Dedham, even Jeff the security checkout man. Aka " The cart nazi guy" PeaceOut!
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November 2023 by Barry waldbaum
They are heavily understaffed and therefore their appointments aren't reliable. Until Costco properly staffs this place, stay away!
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October 2023 by Elise Holcombe
I got there at opening time on a weekday and left my car as a walk-in to get a tire patched. I didn’t hear a word all day. Finally I tried to call at 6 pm to get an update and it took me literally 45 mins of calling to get anybody to answer the phone. I understand I was a walk-in and was okay with waiting a while but 8+ hours of silence and then 45 mins to answer a phone just to be put on hold for 15 minutes then to be told they couldn’t find my car? ridiculous. when I got there, it was there unfixed (they’d been done with it since noon) and I was never contacted. the supervisor Joe was so incredibly rude and didn’t apologize for one second. we had to go back inside to ask someone else for my money back because he simply blamed the whole situation on me. terrible experience, truly never going back.
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September 2023 by Mark Rhoads
They never answer the phone and if they do, they hang up. It is difficult to get an appointment to the extent that it is probably better to get your tires somewhere else. We are big Costco fans, but this is by far the department with the worst customer experience time and time again.
