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December 2023 by Art G.
I wanted to highly recommend Big Jack's Auto Service & Towing. I called him on a Friday afternoon to help a friend whose car had blown an engine and needed to be towed from it's location and checked out as far as possible repairs. Although Jack was in the middle of his holiday party, he took the time over several phone calls to arrange the towing to his place, something he certainly did not have to do. This was extremely helpful to both my friend and me. He said he would look at the car on Monday and did exactly that. I asked him to let me know the options for fixing the car and the cost. He got back to me promptly on both issues. While the car is beyond repair, given its age, the important thing to me and to anyone reading this review is how Jack stepped up and provided a much needed service quickly. My friend will also need help finding and working with a salvage company, something neither he nor I know anything about, but Jack stepped up there as well to help with that. I cannot be happier with Jack, his business and how much he helped.
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June 2023 by Yubaor Xu
I never left reviews but this went too far. The least professional group, has NO DECENCY or MORALS. All they care is money. They yelled at customers and screamed so loud that scared little girl to cry. I felt violated, bullied and intimidated. Wish this sort of experience wouldn’t happen to anyone else. Customers are not to be bullied please.
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November 2022 by Studio E90
Jack has helped me a couple times and each time he's been understanding and thorough. It's nice to have a mechanic who's honest- makes it easier to pay the bill. Between a tow and some mechanical fixes, Jack is the guy I'll be going to from now on. Thanks BigJacks for your quality work.
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October 2022 by Olin Meyers
I have never written a google review before, but felt compelled to after my experience. I took my car there, was the worst experience! Big Jack said I could bring it in, he diagnosed it, but wasn't sure when he could do the work, gave me a price higher than other people did, seemed to suggest I should take the car some place else, but was pushy about wanting me to take the car away, and accused me of having a bad attitude. When I did find another place to take it to, he wanted $150 diagnostic fee, which he never informed me of to begin with (a violation of state law), wouldn't be reasonable with me about it, and when I protested, threatened to call the cops on me. I would never recommend this place to anyone! DO NOT TAKE YOUR CAR HERE!! unless you wanted to be poorly treated and ripped off.Service: Auto engine diagnostic
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October 2022 by Gerry Curley
Love this place, Jack is very accommodating and his pricing is great. He will do whatever he can to get the job done.
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September 2022 by H W.
Brought my SUV in for service and it was completely in a timely manner. Price was fair also. Jack was very friendly and didn't try to up sell me just because I'm a female. I'd definitely go back.
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October 2021 by Jolene Lind
Helped me twice , one last minute and the other scheduled. Great price, great workmanship and excellent customer service. Not going to anyone else. Ever
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October 2021 by Jordan Wood
Great mechanic, great work done right the first time. Appreciate the upfront honesty with what's wrong and my options. Highly recommended!
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October 2021 by Tommy Dice
$180 to tow a sedan from Avalon in Dedham to their headquarters in Dedham. Absolute crooks!!!!!!!!!
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October 2021 by Marie S.
I almost bought a car off big jack, and this heroin junkie who was sweating and shaking while selling it to me it was weird so I decided not to buy the car he claimed his name was rob but sheesh will I never go here again.
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October 2020 by Lindsey
You bring an issue to them and they'll solve it. I brought my truck to them when no one else could figure out the problem, and they had it fixed in no time. Jack has been in business ever since I can remember and he's great
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October 2019 by Ha'swife Willis Green
Big Jack!! Never let me an my guy down! He’s always there when we call!! Thank you❤️
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October 2018 by Mary N
Don't bring your vehicle here unless you want to be ripped off.
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October 2018 by Bellaco m
They sucks
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October 2018 by Jarad Maher
Big Jack and his crew never disappoint us with their fast response, attention to detail, and competitive pricing. They are always there whenever we need something fixed, large job or small job they get it done!
