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March 2024 by Katie G.
I was desperate to talk to a human who worked at ATT about non-urgent damage on my iPhone's lens, but kept getting redirected to ATT's self-service model in my multiple attempts on their site and phone system. As a last attempt, I called this branch and Colby (store manager) answered. Although I know it's not his role, he patiently explained my options for addressing this issue in layperson's terms I could understand. He even walked through specifically what section of my bill I needed to look at to determine my coverage benefits, and then from there gave me clear next steps of what number to call, what to say, how much I could expect to pay, and how long it generally takes. He was professional, knowledgeable, and communicative. When I got off the call, I felt I had been helped with all my questions and it reminded me of the olden days when customer service was a service hallmark of many retailers. Because of this, I will continue shopping at this ATT Dedham branch. My experience over the phone was A+.
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February 2024 by Donna Duggan
Colby and Josh were exceptional at the Dedham location. Can’t say enough great things about them. Really went above and beyond to help my daughter. Incredibly easy going and professional ??
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February 2024 by Mike Matt
They need New Managers there that know what they are doing. Every Store is different
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January 2024 by Douglas Winthrop
I highly recommend AT&T to my family and friends. They were very helpful towards me yesterday
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January 2024 by Juan A Martinez O
I have a big concern cause in my adds-on have the wifi calling never have the need to use it but after I git disconnected I have been trying and totally brain explode, I need help
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January 2024 by Tim Rutherford
I was taken care of instantly in a very professional and pleasant manner. 1st class
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December 2023 by lavanya venna
At & t service is soo good mainly josh and aslo leo they are doing their best job to customers explaining everything clearly thank you for the service appreciate it
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November 2023 by Matt Lucido
Dmitriy and Eli went above and beyond. 5 stars
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November 2023 by Otmara Alvarado Nodal
Very good service and I left pleased
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November 2023 by Ederson Nepomuceno
Impeccable service from the employee Léo, always willing to help and very efficient in what he does.
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November 2023 by Ashley Bennett
Johan let an unauthorized person come in the store and purchase off my account….I live in Alabama and have a password on my account the scammers were still able to walk out this location with merchandise…Very poor verification process.When I called in to speak about the situation he told me call the fraud department it aint nothing I can do about what happened to you it’s not my fault
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November 2023 by Glen Pedranti
Dimitry was fantastic. He provided me with fantastic options, specials, etc. I am a first time iPhone user and he took the time to navigate through the phone with me and gave me a clear explanation as to how certain features worked on the phone. He was not going through his process too quickly and answered all my questions. Additionally, he made me feel that I could reach out to him at any particular time with any questions that I might have in the future. I will be highly recommending people to him in the future. Thank you.
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November 2023 by Steph
The two sales associates that helped me were great. I believe their names were Eli and Johan. They were both knowledgeable and efficient in getting my new service set up.
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November 2023 by Bridget O'Brien
I love coming to this place and have for all of our phones. My dad and I worked with a gentleman and were told that since we are buying two new phones if we receive free two Apple Watches. During this time he did not tell us about the 12$ a month cell service charge and other fees. At the end of the day he was a good sales person because he swindled us. We argued with att&t and ended up paying out of pocket for both watches to not have to deal with the monthly charges for watches still sitting in a box.This gentleman took advantage and just be careful when anyone tries to sell you a promotion there. My fault for not reading the fine print but I will never go back to this store.
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November 2023 by Albert Gilmore
I just want to mention that I was in the AT&T Store in Dedham, Massachusetts and the representative Dimitri is exceptional. He’s a credit to AT&T. He’s very patient understanding, generous in what he tells you and I just can’t express how helpful he was to me today. thank you for having these good people and his name is Dimitri and he really needs a lot of credit for what he does.