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December 2023 by Sarvani Vadali
We were just at this store and the furniture was really nice and it honestly gave a true feelOf the things I saw online and feeling the fabric and texture gave me a true idea.i was helped by the sales associate who was so truly friendly and I wish I had gotten her name.she was so kind and actually helped us with fabric choices and also smiled patiently with our two boys who were jumping everywhere.
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December 2023 by Amit Kumar Choudhary
Great staff and store. Applaud the warmth and kindness they showed to my 2 year old when I browsed through the items. Great stuff. Will definitely buy.
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September 2023 by Seojin Miller
Purchased couch that had bed bugs and eggs all over it. My family was bit, many sleepless nights and thousands of dollars tracing it to the couch. Tons of eggs were found on and in the couch. Sent pics of bites and evidence to Allmodern and they did nothing accept send a generic email and call to confirm they cant give even refund us. Do not purchase from them unless you to invite bed bugs into your home.
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September 2023 by Alec Matson
Great experience. Happy I can try some larger items before buying online
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September 2023 by Suzanne P.
Purchased a couch that had bed bugs on it. Family was bitten spent over a thousand dollars trying to remedy. Complained to Wayfair and All modern and were met with cold dismissive emails. Sent pictures evidenc and they said it was not good enough to get a refund. Horrible company that has no concept of customer service. You will have a good chance of brining bed bugs into your home if you purchase from them. STAY AWAY!
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June 2023 by Sarah A.
I was at Legacy Place this week and decided to check out this new furniture store, just to see what it was like and browse some new chairs and sofas. I was really impressed with the level of customer service! As soon as I walked in, I was greeted by Kara-Beth, who explained the store and the concept to me. It is owned by the same company that owns Wayfair and all the furniture in the store can be delivered to you in a matter of days. Some selections arrive as whole pieces, some are self assembly a la IKEA and you can also request a service that they have in partnership with Angie's (formerly Angie's List) where you can request assembly at the time of delivery. They have a nice selection of mostly mid-century looking and some more modern pieces including a lot of chairs and a few sofas. The pieces are definitely a step up from IKEA in appearance, but not as nice as West Elm, IMO. Most of the chairs I was eyeing are in the $300-$400 range and they had a sale going at the time I visited where there was an extra 15% off. What really impressed me more than the furniture was the thoughtful and personalized service. When I explained where I was looking to set up the chairs I was considering, Kara-Beth explained that it might be wise to consider swivel chairs so that people sitting side by side could orientate to themselves to face each other more comfortably during conversations. I never would have thought to consider it! What a great suggestion. I will definitely consider this store for future furniture purchases and it's so nice to know they can deliver quickly as we had to wait quite a long time to get a sofa from West Elm during peak COVID times.
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June 2023 by kiara person
Customer Service is not very great. Employees barley speak to you. I prefer shopping at West Elm across the street. Better quality and customer service.
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June 2023 by S P
Staff is friendlyFurniture / collection is also good
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June 2023 by Stephen “DISKINO” DiSchino
Had a really nice experience at this location. I don't normally leave reviews but the team was very helpful.The candles I purchased for my wife she absolutely loved. Also, what was exciting was the furniture quality appears to be a buy-it-for-life type of construction rather than a piece of furniture that's going to fall apart in a year.I am unsure what the other reviews are about but maybe just a hiccup or staffing issue at the time. I highly recommend their indoor and outdoor planters as they are better quality than all the other stores I have visited.
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May 2023 by Tatiana B
We have been waiting for AllModern to open, once we saw ‘coming soon’ signs and have been seriously considering their furniture for our new home. Unfortunately, our experience was horrible the moment we stepped into the store. The lady greeted me (white female) but not my Asian husband and was talking to me like he didn’t exist, she didn’t give him any eye contact even after he specifically asked her a few questions. We experienced this treatment from this employee twice on separate occasions.I can’t say anything about the quality or durability of the products because I lost all interest in becoming their customer.
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May 2023 by Emre Gulturk
Individuals working at the store are quite friendly - so this review is not against them. Unfortunately, as mentioned in other reviews it is a Wayfair store and purchased bunch of expensive items from this location. When something is wrong with your order, the chain of command just glitches out. They sent me two nightstands at full price (purchased as new) but one of them is clearly used. Customer service simply told me to take it back to the store. Staff there is helpful, but I still have to deal with a return and a delay on my order. In overall, I'd suggest avoiding and purchasing from Amazon instead. Their CS is probably 1000x more advanced than what I'm dealing with
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May 2023 by Daniel Erickson
Horrible in-store experience. No one greets you, the employees just stare at you and walk around with their pads.What’s the purpose to have a physical showroom if store staff isn’t helpful at all?
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April 2023 by Mel D
This company is fraudulent. They'll cancel your order a week after confirmation and tell you to re-order the item at a higher price because it's no longer on sale. Just happened to me with a couch I had been waiting on for delivery.
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January 2023 by Saulo Henrique da Silva
I purchased a bed in the store that was supposed to arrive on December 14, and so far no one contacted me to say what is happening. The money was returned to my bank account and took back to the store twice without anybody tellling me. This is really disrespectful.
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January 2023 by Yann MK
Be aware of what you are buying here, which is the selection of products NOT the quality of products.I went to look at a few pieces and notice some sets are available cheaper on Amazon and Walmart. Try reverse image search on their website and have fun!Their parent company is Wayfair which used the same deceptive tactics. Stay away!
