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April 2024 by Riley Canuel
Great service
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April 2024 by Justin DiTucci
I've only been to the parts counter, but I think this is my new dealership.
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January 2024 by Carol Sawicki
I got a second hand Toyota and had no idea of its maintenance history. So I took it to Toyota for an oil change and 30 point safety check also a recall. Not super expensive compared to other garages great service and they actually so you what's wrong when there is something wrong
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October 2023 by Amanda P.
I went to toyota to get a key made for entry to my vehicle after a lock out. I did ask if it was more due to the year and potential key chips ? The staff at the service counter was not knowledgeable and assured me the key would not start my vehicle only open it! Ok! Upon arrival back to my vehicle not only did the same key unlock it i now i have a spare key
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September 2023 by Robert LeBlanc
Good service
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September 2023 by Havenor Greene
Smooth and efficient.
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July 2023 by Marie P.
We had a really good experience with the sales person for our purchase of a new car. Our sales person, Nicholas Lourenco, was fabulous! He was very helpful, very patient, and answered all our questions and concerns. He even gave us a great restaurant recommendation for lunch. In short, loved our sales person! Our only complaint, and hence just 4 stars instead of 5, was with the finance person, who rushed us through the paperwork and didn't clearly explain all the forms that we were signing. We regret not pushing back since we noticed an error later when reviewing the documents at home (note to self... don't give into the pressure ever again).
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July 2023 by Lottie Chojnowski
Friendly & efficient service in a comfortable, clean & bright environment!
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May 2023 by Andrew C.
I am writing because of my experience with Dominic in the Parts Department. I looked all over for a center cap for the wheel of my Tacoma. The part was on back order. I called numerous Toyota dealerships to no avail. I even went to another dealership to find out it was the wrong part. I was told they had the part at Dartmouth Toyota. I drove over an hour to get the part. Dominic came out to my truck to not only see if it was the correct part, but he also helped me put on. It is tricky to put on and did not fit correctly. He figured out how to put it on and we learned that all the other center caps were put on wrong from my last tire rotation oil change at another Toyota dealership where it had previously been serviced. I was at risk losing all of my center caps. He went beyond the call of duty. We fixed all of them. He is an incredible employee and should be recognized. Great attitude!
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May 2023 by Joyce Albertine
Professional. Great shop!
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March 2023 by Joanne L.
I will never use this Dealership again. I was scheduled to look at new vehicles on Saturday 4/1/2023 but have cancelled. My car needed a sticker and oil change on Monday. I have had these services and others done here for years. It turned out that my 10 year old Carola needed some futher work in order to have the sticker done. I took the print out home to consider. Upon paying for the oil change and diagnostics, the service advisor could not get my bank card to go through. He tried twice and said that it would only approve a partial payment. I thought that was odd and gave him my Discover card for the entire payment. When I got home, I saw that the "partial payment" had gone through twice which totaled more than the entire bill. I called the next day to let him know and was assured it would be refunded. I was satisfied. I had decided that night that it was time to trade in the car and purchase a 2023 Rav4. I made an appointment for Saturday. Since then, I received a call from the service department stating the amounts did not show on their end for the two payments from my bank card. I called again saying that I could see the debits in my online banking. I was transferred to a Leslie who said that I would need to contact my bank and come back in to " prove it". I said that clearly, it should be in their records because it was in mine and I don't know how they could reconcile at the end of the day if it weren't. She was very rude and repeated that I would have to come in and "prove it". I live half an hour away and shouldn't have to do this. I called my bank who verified that I was correct. The amount had been deducted from my account and that they should have record of this. I had my bank begin a claim. I called Leslie again and she was extremely rude, laughing at me and interrupting me as I tried to explain. She admitted that they are " training a new credit card person". I hung up feeling very defensive and wronged. She refused to let me finish a sentence and spoke around in circles about what she said and how she said it instead of getting to the point. I will let my bank handle the investigation which should not have to happen. I will never use this dealership again, especially to purchase a car when the cannot handle a simple service payment transaction. Leslie needs a lesson in customer service relations or to find a job where people with her mentality of "service" are employed. Shame on you for driving away a loyal customer.
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March 2023 by Cathy N.
My elderly mom and I went here to look for a used car. Not only did she find one, they were very helpful. Answered all my questions. Asked for the carfax, and did not hesitite to give it to me.Very PLEASANT experience. The salesman Matt was very helpful.As a Toyota owner myself from another New England State, I didn't expect anything less!!!
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March 2023 by Tanya T.
While getting my car serviced for a routine oil change, the service guy backed my SUV into a parked car and damaged the back to the point that the trunk was no longer accessible. I am so disappointed in the way Toyota has handled the situation from the lack of cooperation, slow responses and disrespect. They refuse to give me the insurance information so I can get my car fixed at a place that I feel is reputable and will professionally handle my vehicle. And the kicker..I was still charged for the oil change
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January 2023 by Robert Le Blanc
Good service
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August 2022 by Joanne B.
There is a middle aged man that helped me enormously when i went there in May. Going back tomorrow & i'm hoping he works on Wednesday. i think the whole service department is right on the ball with customer service!
