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June 2024 by Tony Ramos
Elixon took care of me the couple of times that I’ve been to the store. Elixon provided great customer service for me and my family. Definitely recommend going to him.
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May 2024 by Ronald Grasso
Not enough reps to handle customers
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April 2024 by Kimberly Parsons
Too expensive excellent service ask for Elijah
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April 2024 by Mark H
Cutting the cord was quick, easy, and painless. I would suggest to anyone to do it as soon as possible!
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April 2024 by Edni Colon
I got five years already with Xfinity and I love it
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April 2024 by Gordon Shattuck
The store was a very good place. the people are very nice and very helpful. so yeah, Xfinity is a good place. they're all nice. nice people
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March 2024 by Jaqueline Vieira
Pecimo
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March 2024 by Mary Ellen Coughlin
Very difficult company to deal with - they need an efficiency company to help them improve their processes
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March 2024 by daniel chansky
I have a home office with internet service and two land lines from Comcast. Recently one of the land lines stopped working, and I visited the Xfinity store in Danvers MA to schedule service. The service appointment was available right away at a convenient time, and the technician, Vladimir, arrived promptly. Vladimir was very thorough and knowledgeable, and was able to figure out the problem. It was not easy, as I have a two line phone, a separate cordless phone, and fax machine, all interconnected through multiple hard-wired wall jacks. Vladimir was patient and spent a great deal of time testing and re-wiring all of this equipment, and made sure everything was working correctly before he left.
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February 2024 by Mike C Massachusetts
A bit too quick with the sales pitch. Nice people but...30 day free trial for YouTube TV turns out to be only 10 days. Plenty others to choose from.Oh well.You don't know until you try.
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February 2024 by Riccardo Mimouni
I had the pleasure to talk to Julie Carpenter today and I can define my experience as extraordinary great. Julie contacted me because I had a critical issue with a sale person from Comcast. Julie and and the team at Xfinity Danvers took a quick action to solve the problem. Julie was fantastic, patient, skillful and professional. She communicated with me all the time, on the phone and with emails, she took all the necessary steps and time until the situation was resolved. My trust in Comcast ist restored because of people like Julie and the Xfinity team in Danvers who reflect the culture of the company. Thank you again Julie.
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February 2024 by Michael Mendez
takes a long time to be attended to
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February 2024 by Ryan Egan
I was greeted the moment I walked in the door by an associate named Chuck. He was extremely friendly and helpful to deal with and had my problem fixed and me on my way in no time. I could not believe how smooth this interaction went. Very professional customer service.
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January 2024 by Jay
i know you are trying to make sales and upsale everything, but if someone is looking to make a simple drop off as i told the guy to begin with, there should never be a wait.maybe have a section for drop offs? all i had to do was return a box, but i had to check in and it could've been an hour wait or more as it was pretty packed. it was kind've comical looking around as i felt like i was in an apple store rather than a cable company place, as it used to be. anyway, i made it a point to the stand at the front and look mildly annoyed rather than sit and get comfortable, and the guy at the front probably took notice after 10 minutes, and eventually came and took my box, and the transaction was complete in 10 seconds. if i hadn't waited at the front looking annoyed, i probably would've been there well over an hour for something that required 10 seconds. i can only imagine the amount of customers who experienced the same thing.
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January 2024 by Sam Pool
Nice store, long wait. It’s insulting they do not have more staff. Can take over an hour for simple tasks.
