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February 2024 by Robert Wheeler
I got AMAZING service. J and her team are fantastic. I highly recommend.
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February 2024 by Christine Pollock
I just had the best experience at T-Mobile over at the Liberty Tree Mall in Danvers. I just switched from being a loyal customer of Verizon for 6 years and got sick of my bill going up every month it seemed! A sales associate named “Galy” who couldn’t have been more helpful and was so nice and explained everything to me and answered all of my questions. I got a significant savings monthly to my bill and I got some perks that I didn’t know about like Free Netflix and Hulu. If you don’t have T-Mobile get it now and go talk with Galy or anyone in that store because they are all very nice and helpful.
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October 2023 by Russell Sabbag
Great service
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September 2023 by Tink977
Horrible. They lied and they scam people. Just go and purchase your phone from Apple. You’ll get a decent trade in dollar and they will transfer and activate your phone on your own T-mobile account for free. Apple Care is also almost ten dollars cheaper month.
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September 2023 by Vincent Valley
Naomi and James were very knowledgeable of my cell phone and great customer service. Also very very efficient.
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July 2023 by Gjinovefa Beli
Chauncey and James were amazing. They were super helpful and professional. I came in to run my credit, and they have taken good care of me. I give them 20/10!
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July 2023 by Al TAO
Went there yesterday to purchase two phones and add a line. five employees at the store two taking care of a customer, one was flirting with a girl don’t know if she was an employee as well. Two were busy looking at their phones.I Looked around for 10 minutes hoping that someone would ask if I needed help. No one did or even bothered to look at us. So I left without the need to spend a penny at this location. Please hire professionals or at least train your employees.
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June 2023 by Debbie Wiley
Galy and James, were We're totally amazing they took the time and was very patient with me getting a new phone transferred over. They both deserve hefty raise. I give them 5 each now actually 10 they did an outstanding job. sincerely Debbie Wiley.
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May 2023 by 尚丽丽
James and Fernando are awesome and helpful, I got my 2 lines and home internet at a really good price and also I got a big surprise from the rebate applications, good stuff and good service! Thank you so much ^_^
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May 2023 by sami alasasleh
Watch out no security at this storeSomeone walked in purchase 3 devices using my account without my authorization i have contacted fraud specialist took their advices step by step no one care even though i am business owner i have 6 lines been with t mobile over 10 years now i am thinking seriously to switch to any other carrier where its safer
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October 2022 by Dennis Matulewicz
Worst store ever. I’ve only had problems there. The store manager, Kari, is awful to work with. I have five lines on my family T-Mobile account. Been a customer for years. Means nothing to her. Go somewhere else.
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August 2022 by DJ BLACK BLAZE
I just want to say I had a great experience from T-Mobile at Liberty Tree Mall in Danver Massachusetts. I upgraded a phone for my daughter today. My daughter was very happy and can't stop smiling. I want to say thank you to James (Associate Manager) for took care of us. Very respectful and friendly. He did his job professionally. I appreciate that.
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August 2022 by Barry Shulman
Very good nothing is perfect . Do not get the Samsung Galaxy 22. No slot ? photos had be on internal memory card.
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June 2022 by Matt Kind
Voicemail doesn't work right. Deleted messages keep turning on reboot.
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December 2021 by Cain Brogan
I walked in to upgrade my iPhone 12 Pro Max to the iPhone 13 pro max. I was told I could get a $1000 for my 12, and then I would only owe $250 on the 13, if I paid off the 12 I’d just got. I agreed and paid the $650 I owed. He then asked what color I want for the 13 and when I reminded him I said white I was told a white one would be an extra $550 non refundable deposit and that he didn’t know when I could expect it.After hours on the phone with customer service on several days I was told the deposit could be avoided and that I should just expect the phone. 6 weeks later, no phone and the order was somehow cancelled.Now CS is saying I need to speak with the store manager Shaq, but here I’ve been waiting in the store for 90 minutes for him to finish what he’s doing before we get to business here. He was supposed to call a couple times last week, per requests of CS, but never did.This has taken 8-10 hours of my time and all that’s happened is the charge for $650. Every plan has fallen through against what was promised or expected. Had I just taken the color he had on hand that day most of this wouldn’t have happened. Of course I wouldn’t have found out I was signed up for the wrong plan to qualify for the $1000 deal.There is no way I would have walked into this store that day, never mind come out of pocket $650, had I known I’d need to spend half as much time watching everything go bad.
